The Kiddie Company Avaliações 20

Will never shop with them again ,didnt have any communication with me till i went through pay pal

It seems that some, many or all orders from TKC are shipped directly from manufacturers / wholesalers. Delays occur and deadlines / expected delivery dates pass. Email responses to queries from anguished customers may go to spam / junk folders often (in my experience). It would help if TKC gave realistic delivery times or stated on the website that certain orders will take longer as they are shipped directly from manufacturers and / or wholesalers. That aside, the responses I received to my emails were timely, polite and apologetic for the delay I was experiencing with my order.

It has taken 9 more working days for my order to be delivered which, if it had been mentioned on the website would have been acceptable to me. TKC just need to pre-manage customers expectations.

Drum roll...4 stars for their efforts and good, yes good customer service to me, despite the short delay with the order delivery.

Keep improving TKC...

Terrible I have ordered cot bedding expected delivery 19th June. No confirmation no tracking. Phoned and emailed several times no customer services they do not answer telephone or reply to emails. Still waiting I'm gonna have to get my card to investigate will never order again. Don't order from them.

Took over 2 months for the item to even be dispatched (baby carrier)
All attempts I made to contact them were ignored. No customer service whatsoever

I ordered a nursing chair and crib mattress on 10 April with an expected delivery date of 17 April.

17 April came and went, so I emailed the company who informed me the nursing chair was actually out of stock, and expected to be back in stock week commencing 8 May.

No communication and no updates since and I still haven’t received my order, but it seems to be par for the course for this company based on the reviews.

My wife has ordered a mini-piano from this company on 1 April 2023. It is now 16 April 2023. The piano never arrived and they do not respond to emails. We have tried everything.

Edit: Now 30 April 2023 and no product or refund received (despite being told a refund would be processed).

Edit: Now 11 May 2023 and we have just received a refund.

Ordered a travel cot mattress from kiddie company ltd on 9.3.2023 and the expected delivery date would be 18th March 2023 according to their website when I bought it. Received the emails straight away but no date of delivery given, no tracking email sent.
I needed it for my daughter to go to her grandmother's while I'm in hospital for my csection. I tried calling 3 times and left messages asking them to call me back, I've also emailed them with no reply either. Doesn't look like I'm likely to get the mattress and now I'm going to have to go else here to buy one and be out of pocket as I don't expect I'll mange to get a refund from this company either! Really didn't want to give a negative review but feel that this is a reoccurring theme reading other reviews.

I have orderd a push chair which I never recived yet and not getting back to my messages or emails so it looks like Iv been scammed 😭 can someone please get back to me

Not receiving an item which is supposed to be on the way

Dreadful. Order didn’t arrive on time and after multiple chase emails, finally arrived 6 weeks late. So disappointed.

Very helpful on phone. Excellent service, parcel arrived safely, will definitely use again .

Ordered on the 4th December 2022. It’s now Xmas Eve and the item has still not arrived.

Great product price compared to other suppliers. Easy to complete order process.

The buying experience was straitforward and easy to navigate

New to using this company, but will definitely re order, as very informative about every aspect. Emails are efficient and delivered promptly.... Thankyou!

Quick easy transaction. Delivered quicker than expected too!

Great customer service. I accidentally ordered the wrong size but emailed Kiddle who responded very quickly and cancelled my order. I then reordered the correct size, again I received an email and confirmation very quickly. Excellent customer service and quick delivery times

Order arrived promptly. What else is there to say?

Quick delivery, very pleased with the service
Thank you