Thelights4u Avaliações 85

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thel... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plasti... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very pleased with the lights I purchased from this company. They were easy to order and delivered on time and at a very good price. I had a slight issue with some minor damage to one of the fittings b... Ver mais

Avaliado com 4 de um total de 5 estrelas

The under-counter strip light wouldn't charge and so obviously didn't work. After contacting the company, and asking for a refund, they asked for a photograph - which I sent immediately. T... Ver mais

A empresa respondeu


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

85 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Firstly the lights sent were not as described (ip54 rated instead of ip65). I contacted the company numerous times before they agreed to refund my money plus all postage costs.

Eventually (after many times trying to contact them) they did refund the original costs but I am still awaiting the return postage. They do not reply to emails.

These lights were bought to put up for Christmas & i'm still trying to sort it out at the end of February

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good product at a affordable price

Very pleased with the lights I purchased from this company. They were easy to order and delivered on time and at a very good price. I had a slight issue with some minor damage to one of the fittings but this has been resolved amicably. I would recommend this company

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Larger and smaller lights

I ordered a couple of larger lights and was really happy with them,they give a brilliant bright white light,
I told my friend and ordered her some as well.
Quick delivery as well.
They look much nicer when on the ceiling than in the box.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A top service from a top company

A top service from a top company, packed and delivered very promptly and a quality product.Recommended.

15 de novembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Dear Nutty ,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Avaliado com 5 de um total de 5 estrelas

Great Service.

The customer service was great nothing was to much trouble.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Dear Malcolm

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Avaliado com 5 de um total de 5 estrelas

Outdoor garden lights …

I’ve had lots of lights from this company always delivered quickly and in great condition. They were exceptionally well priced and I’m delighted with them. Recommended.

1 de novembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Dear Fiona Khan

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Avaliado com 3 de um total de 5 estrelas

Cheap & disappointing

Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plastic and the light is not bright enough to be useful. I would have returned it but I don't want to pay further postage costs. I'll probably use the mirror on holiday but it's no good for everyday use. Fairly disappointed. Had a response from the xompany thanking me for my positive response. I am not sure they read the whole review??!!

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi Joolie,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Avaliado com 1 de um total de 5 estrelas

Purchased a ceiling light and it was…

Purchased a ceiling light and it was never delivered. Contacted the company to return some festoon lights (showing photographic evidence of their delivery) whilst highlighting the ceiling light had not been delivered. They said it was delivered on the 23rd December, so I asked for evidence. They replied with a delivery note from the courier, without a signature, or photographic evidence of the item being received by someone, or placed at my house. So my concern is the item was delivered to the wrong address or something else more concerning happened to it. Either way I do not have what I paid for. The overall cost of my purchase was £124. Only £25 was returned for the festoon lights. The remainder has not been processed as the supplier says it has been delivered. However, I have repeatedly informed them it has still not been delivered. I have asked for photographic evidence or a signature but they have not responded. I am now looking to officially recoup my money. Not impressed with how this has been handled considering I needed this light prior to Xmas as it was the only one both my partner and I agreed upon.

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Avaliado com 1 de um total de 5 estrelas

Fraudsters stop ordering

Ordered some lights , were never delivered and when i started calling them they said its already delivered which i never got and my money was taken . When asked for proof they sent me a picture of another parcel with a different name altogether. Now they are not answering my calls for a refund. Don’t order from them they together with Evri they postal partners are committing FRAUD. Stop ordering from these people. I lost my money and warning you don’t fall for them.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Avaliado com 1 de um total de 5 estrelas

Don't buy from them!

I have requested a refund via email (that is the only way), I have not received any response after several days. No one replies to follow up email...

28 de novembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Avaliado com 5 de um total de 5 estrelas

Great product and quick delivery

Great product and quick delivery. Can't fault anything.
Definitely recommend and use again.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi Allan
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Avaliado com 5 de um total de 5 estrelas

Great lights

Great lights. Great service. Fast delivery.
What more can you ask?

16 de junho de 2025
Avaliação não solicitada
logotipo da Thelights4u

Resposta de Thelights4u

Hi Stephen
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

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