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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered a bed for the 30th April. DID NOT ARRIVE.when I contacted them all I got was it will be there. No apologies nothing. I slept on the floor for 2 days while I sorted another bed. I’m disabled... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

On the day we closed escrow and needed two new sets of mattreses for the night, we stopped in at Santa Cruz Matress Nation to talk with store owner Ryan Shatto. Ryan is a professional who knows the m... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ryan is awesome. Truly exceptional customer service and reliability at Monterey Mattress Nation. His aim is to have truly satisfied customers. He is a gem in today's world. I would buy from him again... Ver mais

Avaliado com 5 de um total de 5 estrelas

They were so helpful....I myself did not understand the products and they were willing to answer all my questions and showed me so many options. The bed frame I chose was unavailable and the staff of... Ver mais

Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de Móveis

Informação fornecida por fontes externas variadas

Mattress Nation uses its knowledge and experience to ensure you select the right mattress for your personal needs and health. Mattress Nation combines the industries top brands such as Tempur-Pedic, Sealy, Serta, Beautyrest and Stearns & Foster with a large selection of the latest sleep accessories such as pillows, mattress protectors, and frames. From the moment you purchase from Mattress Nation to the time you receive your items, they strive to offer customer service above and beyond. Mattress Nation is not satisfied unless you are satisfied. It does often take the body some time to adjust to a new mattress, but No Worries. If you are at all unsatisfied with your purchase, they will allow you, one time free of charge, to exchange your mattress within 90 nights of the date of purchase! Mattress Nation guarantees the lowest price. If you are able to find a lower price on a comparable model within 90 days of your purchase, bring them the advertisement and let them refund you 150% of the difference! Mattress Nation is locally owned and operated. Mattress Nation carries the largest selection of Tempur-Pedic, Sealy, Serta, Simmons and Stearns & Foster mattresses. With same day delivery, setup, and removal, Mattress Nation serves Santa Cruz, Soquel, Aptos, Watsonville, Gilroy, Scotts Valley, Ben Lomond, Felton, Boulder Creek, Davenport, Bonnie Doon, Greater Bay Area


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I ordered a bed for the 30th April

I ordered a bed for the 30th April. DID NOT ARRIVE.when I contacted them all I got was it will be there. No apologies nothing. I slept on the floor for 2 days while I sorted another bed. I’m disabled and this is a disgusting way to be treated. Stay away from.

30 de abril de 2025
Avaliação não solicitada
logotipo da Mattress Nation

Resposta de Mattress Nation

Hello Stephanie, I am the general manager at mattress nation and I am very sorry to hear about your experience. Right when i saw the review I tried to look up your order to get some information on where we failed. I did not find anything under first or last name. Can you please reach out to me directly at mtran@themattressnation.com or 408-394-2534 and I will take care of you and try to make up for the situation. Thank you

Avaliado com 5 de um total de 5 estrelas

Win!

Great customer series, wide selection of mattresses. And best of all, the salesman don’t pester you

2 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryan is awesome

Ryan is awesome. Truly exceptional customer service and reliability at Monterey Mattress Nation. His aim is to have truly satisfied customers. He is a gem in today's world. I would buy from him again for sure. He went way out of his way to get the right mattress for my son. I appreciate his willingness, patience, and attention to detail. Highly recommend this place to anyone!

9 de abril de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience all-around!

Every part of my girlfriend and my experience with Mattress Nation was amazing! We walked in needing a mattress, picked it out that day, and had fantastic customer service--David gave us a great deal and helpful tips on living here since we just moved from Michigan! Delivery was on time, lightning fast, and the two guys doing it (Ben and Ben) were both super friendly and added to an already great experience with Mattress Nation!

14 de agosto de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Come And Shop At Matrress Nation

On the day we closed escrow and needed two new sets of mattreses for the night, we stopped in at Santa Cruz Matress Nation to talk with store owner Ryan Shatto. Ryan is a professional who knows the matttress business well. He listened to our needs and we concluded our purchases with ease . As promised, Ryan had the king and queen mattresses delivered that afternoon to our delight. No sleeping on the floor!

18 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Knowledgeable and professional

Helpful, friendly, courteous, kind
These are the words that stuck with me from my experience with them they helped me pick the best possible fit for me within my budget constantly looking for ways to help reduce the price and even managed to squeeze me in on the same day delivery and old mattress removal excellent movers both skilled with working in small spaces and having terrific customer service will definitely be returning for any future needs or inquiries

14 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

We just purchased our second mattress from Mattress Nation. Both times we had excellent service and are very happy. The staff was very knowledgeable about their product and guided us to the proper firmness for our needs. We won't be shopping anywhere else.

14 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Monterey Bay Area King

Prompt, knowledgeable service and dedication to meet customer needs. Reasonable pricing and quality selection. These are traits in retail that are hard to come by, these days. Highly recommended for customers throughout the greater Monterey to Santa Cruz region.

9 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, knowledgeable, and fair. Thank you!

9 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service!

David Sanfillipo was very helpful and made our mattress purchase pleasant and easy! If you are in need of a new mattress I highly recommend you take a look at what Mattress Nation has to offer.

8 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful, knowledgeable staff, with a wide selection of mattresses.

David, at the Lighthouse Ave. location in Monterey, was extremely helpful, and knowledgeable. The showroom was clean, uncluttered, and provided a wide variety to see, and test. David patiently walked me through, and explained about the different types, based on my concerns, health issues, and sleep position. I tried a few before I ended up with a Stearns & Foster. I haven't slept this well in a long while. It was delivered for free, and installed on time, and quickly. They took away my old set free of charge too. The delivery crew were great, and also provided tips, and helpful info for the foundation. All staff i have encountered were friendly, helpful, professional, and knowledgable. I highly recommend Mattress Nation.

4 de julho de 2017
Avaliação não solicitada

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