The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Ver mais
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Veja o que dizem as avaliações
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Ver mais
A empresa respondeu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Ver mais
A empresa respondeu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Informações de contato
2029 Verdugo Boulevard #191, 91020, Montrose, Estados Unidos
- support@themeatstick.com
- themeatstick.com
4,0
Muito Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Did a pork butt and it went very well
Did a pork butt and it went very well. Just used it ounce, looking forward to doing a brisket.
20 de agosto de 2024
Resposta da The MeatStick
Thank you for your feedback. We’re delighted to hear your pork butt was a success. We wish you every success with your upcoming brisket. If you have any questions or need assistance, feel free to reach out.
Great service
I have been struggling with the Meatstick but I must say that the customer service is excellent. My Meatstick was not measuring internal temperature, and even though the warranty was not valid anymore Meatstick replaced it free of charge and it seems that the new one is working perfectly.
12 de agosto de 2024
Avaliação não solicitada
Resposta da The MeatStick
We’re thrilled to hear that our customer service team was able to assist you and that your new MeatStick is working perfectly. Your satisfaction is our top priority, and we're always here to help, even beyond the warranty period. Happy cooking!
I enjoy using this product and well…
I enjoy using this product and well after my warranty expires I had a problem with my stick and they helped me buy offering me a new stick.
31 de julho de 2024
Resposta da The MeatStick
We're delighted to hear that you enjoy using the MeatStick and that our customer service team could assist you even after your warranty expired. We always strive to support our customers, and it's great to know that the new stick is working well for you.
Resposta da The MeatStick
We’re thrilled to hear that you had a positive experience with our customer service team. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Resposta da The MeatStick
We’re delighted to hear that our support team went above and beyond for you. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need any further assistance, please feel free to contact us anytime.
Meatstick Chef x er bare noget elendigt…
Meatstick Chef x er bare noget elendigt bras / skrammel, og så til den pris. Skal ha sendt min afsted for anden gang. Kan ikke finde proben igen igen. Den er for følsom og sart. Man kan ikke stole på den. Rækkevidden er også elendig Max 1 meter. Et virkeligt dårligt produkt, absolut ikke pengene værd.
10 de agosto de 2024
Avaliação não solicitada
Resposta da The MeatStick
We’re sorry to hear about your experience with the Meatstick Chef X. We understand your frustration with the product’s performance and range. Please reach out to our customer support team with your details at https://tms.fyi/help. We’re committed to resolving any issues and ensuring your satisfaction. Thank you for your feedback.
Poor Quality
I recently wrote a poor review on Amazon, which prompted them to replace my defective device. I received the new probe and it does not work at all, I have deleted the app 3 times and reloaded it. I have already used my smoker 3 times since this issue and have to use my wired probes.
25 de julho de 2024
Resposta da The MeatStick
Thanks for sharing your experience. We understand your frustration. It appears our customer service team has already reached out with instructions on how to resolve the issue. Could you please confirm if the new probe is now working for you?
Great communication and great product
Great communication. Quick replacement. Replacement unit works 100%. I love using meatsticks - steaks are always cooked to PERFECTION!!!
25 de julho de 2024
Resposta da The MeatStick
We’re thrilled to hear that you’re happy with the communication and replacement process, and that your replacement unit is working perfectly. It’s wonderful to know that the MeatStick is helping you cook steaks to perfection! If you ever need assistance in the future, feel free to reach out. Happy cooking!
Resposta da The MeatStick
We’re glad to hear that the MeatStick is keeping a good temperature for you. Happy cooking!
Setup was not as simple as it could
Setup was not as simple as it could. In order for the bridge to work correctly, you Internet password cannot have any symbols in it. Something that is not mentioned until you contact the helpline.
I wish they would also PRINT instructions and put them in the package.
22 de julho de 2024
Resposta da The MeatStick
Thank you for your feedback. We apologize for the inconvenience with the setup process. Your point about the internet password requirements is well taken, and we will look into making this information clearer. We appreciate your suggestion about including printed instructions in the package and will consider it for future improvements. If you need any further assistance, please feel free to contact us.
Very excited!
Very excited that all I needed to do is send pics showing it didn’t work and I received a new one. I’ll need to come up with a meal so that I can try this one soon. Thank you!
26 de julho de 2024
Resposta da The MeatStick
Thank you so much for your wonderful review! We're thrilled to hear that you were excited about our service and that we could quickly resolve the issue by sending you a replacement. We hope you enjoy using your new MeatStick, and we can't wait to hear about the delicious meals you'll prepare with it!
Sad that it stopped working happy that…
Sad that it stopped working happy that it was replaced.
25 de julho de 2024
Resposta da The MeatStick
Thank you for taking the time to leave a review. We are sorry to hear that your MeatStick stopped working, but we're glad we could replace it for you. Your satisfaction is important to us, and we hope the new MeatStick meets your expectations.
you stand behind your product.. replaced me probe even though it was out of warranty
great customer support
24 de julho de 2024
Resposta da The MeatStick
Thank you so much for your positive review! We always strive to stand behind our products and ensure our customers have the best possible experience. Thank you once again for your support!
Actually great customer service
Actually great customer service, I had issue with 1 of my meatsticks ( have 3 and extender ) apparently beyond warranty period. Instead of leaning on that they were happy to replace it. I’ve suggested to many friends about this product love it.
23 de julho de 2024
Resposta da The MeatStick
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that we could assist you with your MeatStick issue. We appreciate your recommendation to friends and are delighted to know that you love our product. Thank you once again for your support!
Resposta da The MeatStick
Thanks for your feedback, Damian! Hope you enjoy The MeatStick!
Made my first smoking experience super…
Made my first smoking experience super easy.
1 de julho de 2024
Resposta da The MeatStick
That’s awesome to hear, Davis! We're thrilled that The MeatStick made your first smoking experience a breeze. Here’s to many more delicious cooks ahead!
Great Customer Service!
You offered a replacement meatstick when ours had ceased to function. Thank You!!
25 de junho de 2024
Resposta da The MeatStick
You’re welcome! We’re glad we could help. If you have any more questions or need further assistance, just let us know. Enjoy your cooking! 😊
Resposta da The MeatStick
Glad we could assist quickly! If you need anything else, just reach out. Thanks for your patience! 😊
Awesome customer service!!!
Customer service was quick to respond and very helpful. Despite all efforts to resolve my problem, they ended up having to replace my MeatStick. Thank you very much MeatStick people!!!
1 de julho de 2024
Resposta da The MeatStick
Thank you so much for the kind words! We're glad we could help and get you back to grilling with a new MeatStick. If you need anything else, just let us know. Happy cooking!
Sensor Failure
Wasn't great when it didn't work when needed, but hopefully the quick warranty replacement will fix the issue.
1 de julho de 2024
Resposta da The MeatStick
We understand your frustration, and we’re sorry the product didn’t work as expected. We hope the quick warranty replacement resolves the issue. If you have any more concerns or need further assistance, we’re here to help. Thank you for your patience!
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