The Mortgage Genie Avaliações 

182
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment I contacted Mortgage Genie and spoke to Lewis Newbould I was inspired with confidence. Lewis did an excellent job of identifying the best product suited to my requirements and circum... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor hipotecário
  2. também em
  3. Agência de seguro de vida
  4. Consultor Financeiro
  5. Corretor de seguros
  6. Seguro Renda Familiar

Escrito pela empresa

The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

182 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(182)

7 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

10/10 Andrew Dougal

I have used the Mortgage Genie for the last 8 years and 4 mortgage changes.
Andrew Dougal is absolutely fantastic. I don’t need to worry about when my mortgage is due for renewal as he contacts me well in advance.
I have a busy life and it can take me some time to come back to him but he’s so patient and helpful
He’s got me excellent offers, especially in the current climate, and offers me great advice and help.
He arranges reviews of my life assurance and mortgage protection too,

I’d highly recommend the Mortgage Genie and Andrew. Although anyone I have spoken to have been super helpful, responsive and efficient .

It’s definitely a 10/10 from me!

23 de outubro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

And it's a 10/10 from us! Thank you so much for your kind words and for choosing us! We've shared the feedback with Andrew and the team and they're over the moon with your comments

Avaliado com 5 de um total de 5 estrelas

Mortgage on first home

Andrew was very helpful in providing multiple quotes and helping find the best mortgage option for me as a first time buyer with a tight budget. This helped me secure my property, and he was super prompt in providing updated quotes.

6 de janeiro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Brilliant! Thank you so much for your feedback. Being able to provide an accurate, detailed but quick service is what we pride ourselves on.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service I'd recommend without hesitation

2 de setembro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

We appreciate you so much! Thank you for working with us, and we're extremely happy to know you'd recommend our team here!

Avaliado com 5 de um total de 5 estrelas

Mortgage Genie/ Andrew - Our first sweet house :)

After having an painful process with an other mortgage adviser i was suggested by my friend to commission Mortgage genie. I have not turned back since i commissioned Andrew to handle my case - we got our first mortgage offer within few weeks as Mortgage Genie's process were very clear. The updates were pro-active ensuring the timelines are met. Without an doubt i will highly recommend Andrew/ Mortgage Genie to anyone within my network. Thank you Mortgage Genie for help buying our first house - your good work will be remembered.

15 de outubro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! This is fabulous feedback and been really great to share with Andrew and the team. Keep the recommendations coming and we'll continue with the 5 star service!
Thanks for working with us and choosing us!

Avaliado com 5 de um total de 5 estrelas

A helpful, professional company

These guys were really helpful, especially given the changes in interest rate over last few months. They take a lot of hassle out of the process of selecting a provider, and getting a mortgage agreed in principal. They were then very obliging about renegotiating that rate as my completion date approached (It was with the same lender so there were very few additional charges) Andrew Dougal was my contact and I cant recommend enough - but would also like to highlight that this is a professional company that was able to pick up my questions etc even when Andrew was on annual leave. If you like companies where you can pick up the phone and deal with a real person this is the mortgage broker for you.

30 de setembro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

This made us smile! Thank you so much for the feedback and the detail. Our team really enjoyed supporting you and look forward to helping in any way going forward.

Avaliado com 5 de um total de 5 estrelas

Stress free experience

Thank you for a faultless process from start to finish. Rachel, thank you for making the process so easy, transparent and worry free (for a real worrier). It'll be a while (hopefully) until I need to use the services again but when I do, I would definitely use Genie again. Highly recommended 👌

1 de agosto de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! This is great feedback and was shared with Rachel immediately. We're thankful for getting the chance to work with you and support you through the application process.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Professional and efficient. Mortgage application was processed quickly and kept updated throughout

1 de agosto de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! We really appreciate the feedback and the time taken to leave it. Thanks for choosing to work with us here at The Genie!

Avaliado com 5 de um total de 5 estrelas

Great Company & Service…

This is my third mortgage using the Mortgage Genie and they are always very professional, helpful and make the process more efficient when obtaining a mortgage.

I also used the team to undertake a comparison with my Life Insurance and they located a like for like policy, although £15 per month cheaper.

Great overall team and service provision.

6 de junho de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thanks for the great feedback! We're delighted to hear we made sorting your Mortgage and the Life Insurance easy. A massive thank you for continuing to work with us!

Avaliado com 5 de um total de 5 estrelas

Outstanding providers for getting life insurance policies

As first time buyers of a new property, my fiancé and I were looking to take out life insurance. Adam was extremely helpful, listened to what we actually wanted from our policy and got us the best deal at a great price. Unlike some other companies we had got quotes from, the mortgage genie made getting our life insurance cover so simple; communication was quick and we weren’t bombarded with legalese or complicated terms; Adam was always willing to answer any questions that we had and we are extremely happy to be moving into our new home knowing that we have a great life insurance policy in place.

31 de maio de 2024
Avaliação não solicitada
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Resposta da The Mortgage Genie

Wow! Thank you for the fantastic feedback, we're very thankful that you chose to work with us and we are delighted that you had such a great experience. Adam will be over the moon to hear of his positive involvement. Enjoy your new home!

Avaliado com 5 de um total de 5 estrelas

Reliable, honest and personal

Our whole experience with the team at The Mortgage Genie so far has been brilliant.
Everyone that we have spoken to, Rachel, Adam and Amy have all been immensely helpful and always on hand to support with any queries we have. They have approached every situation honestly and informatively. ☺️

30 de maio de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you so much for working with us and for taking the time to review your experience. We're over the moon you chose to work with us and your review will be shared with the team immediately!

Avaliado com 5 de um total de 5 estrelas

5 star service

I’ve been using Mortgage Genie for last five years now all I can say is it’s always been a pleasant service with Andrew Dougal who is one of the sales manager who is dealing with me - andrew is one of the top lads he all goes way to help out service just five star Have no negative thing to say about Andrew or the M. Genie . The whole company is good at what they do !!

I’m gonna keep supporting them and I’m going to keep recommending it.

Thank you Andrew D

8 de maio de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

We are delighted to have such a loyal client! Thank you for working with us for so many years, we appreciate your continued support and we are so happy to hear that you're so happy! Positive feedback on it's way to Andrew right now!

Avaliado com 5 de um total de 5 estrelas

Andrew was a superb mortgage advisor…

Andrew was a superb mortgage advisor and answered all of our questions we had along the way. I would recommended Andrew and the Mortgage Genie to everyone.

1 de março de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! We're over the moon to hear that you had such a great experience, and thank you for sharing your recommendation. We'll let Andrew know he's done another 5* job here!

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service! Andrew was great, very helpful!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! Great to hear that you've had a brilliant service and we'll give Andrew the feedback straight away!

Avaliado com 5 de um total de 5 estrelas

Great Experience

The entire experience with MortgageGenie was outstanding. Their personalized approach, coupled with their expertise and attention to detail, made a world of difference. I highly recommend their services to anyone in need of mortgage advice. Thank you, Andrew for all the hard work and time to support me through this difficult process.

6 de abril de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! Your review is much appreciated, as is your choice to work with us! Thank you for the ongoing recommendation and we're sure Andrew will be delighted to hear the feedback

Avaliado com 5 de um total de 5 estrelas

Andrew was absolutely brilliant

Andrew was absolutely brilliant - would work with him and his team again.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! We look forward to working with you again in the future!

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Franco was extremely knowledgeable, helpful and responsive. Samantha was a great help too. I was really pleasantly surprised by how smoothly everything progressed and the communication throughout was first rate.

29 de abril de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! Your feedback is extremely appreciated and we'll share the positive comments with Franco and Samantha immediately. We look forward to working with you again in the future!

Avaliado com 1 de um total de 5 estrelas

Be careful - Unpaid Cashback

Be careful using this mortgage broker - I used mortgage Genie for the purchase of my house as they were offering a £680 cashback offer via a third party.

2 years later despite numerous chasing the cashback still hasn’t been paid by mortgage genie and they’ve declined the claim even though I’ve provided email evidence from an employee at the time confirming the offer and my eligibility.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you for your review. We'd like to look into this for you, please could you send us an email to hello@themortgagegenie.co.uk and one of our team will be in touch

Avaliado com 5 de um total de 5 estrelas

New homeowners!

We are thrilled to say that we have just moved in to our new home and absolutely couldn’t fault the service we received from the Mortgage Genie -especially Rachel, Sam and Adam. However, we must give special credit to Rachel Hester who guided us through the process and achieved what sometimes felt like the impossible! Rachel is professional, open and honest, knowledgeable and conscientious, and easy to talk to. We genuinely feel that we wouldn’t be homeowners now if it wasn’t for Rachel. We would highly recommend!!

26 de janeiro de 2024
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you for the fantastic feedback on the service and for the team. We're very thankful that you chose to work with us and we are delighted that you had such a great experience. Rachel will be over the moon to hear of her positive involvement. Enjoy your new home!

Avaliado com 5 de um total de 5 estrelas

Our advisor Eoin Horisk was brilliant!

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase was minimised by his hard work, perserverance and quick response times. Thanks Eoin - you are a credit to The Mortgage Genie!

2 de novembro de 2023
Avaliação não solicitada
logotipo da The Mortgage Genie

Resposta da The Mortgage Genie

Thank you! Your review of our service is much appreciated and we're delighted to know that your remortgage was conducted with such care and attention. We look forward to working with you again in the future!

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