The Nordmann Avaliações 

188
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We’ve just purchased our Christmas tree for this year, and once again, The Nordman never disappoints! 🎄 We’ve been loyal customers for the past three years, and the quality of the trees and service h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Iv been using this company for a few years now absolute best trees stay fresh for the whole season even in my home with heating zooped up highly recommend these guys

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I bought the scheduled delivery and collection. The tree arrived well. The decorations were not sufficient for a tree that sive (6ft), the garland beads was a meter long - really a sad excuse for deco... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I ordered three Christmas trees, paying in advance too. One Christmas tree arrived, when questioned as to the delivery of only one tree, masses of apologies and a number to call. Absolutely no wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Árvores de Natal

Escrito pela empresa

Family-run since 1973, The Nordmann began as a small tree stall beside Mr Ferrari's greengrocer's shop in Wimbledon. Three generations on, grandson Daniel now runs the business, delivering real, freshly-cut Nordmann Fir Christmas trees straight to homes across London and Surrey — with nationwide delivery now available too. We've supplied hotels and businesses across London since 2000, and every tree we sell is premium grade and fresh.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 36% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(188)

112 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Quality and Service!!

We’ve just purchased our Christmas tree for this year, and once again, The Nordman never disappoints! 🎄 We’ve been loyal customers for the past three years, and the quality of the trees and service have been consistently outstanding. Beautiful, full trees that make Christmas feel extra special every year. Wouldn’t go anywhere else!! Highly recommend ❤️✨

21 de outubro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Really nice to hear - we look forward to supplying you again this season!!

Avaliado com 5 de um total de 5 estrelas

Iv been using this company for a few…

Iv been using this company for a few years now absolute best trees stay fresh for the whole season even in my home with heating zooped up highly recommend these guys

22 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Happy to hear this Jentina, We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

excellent

excellent; tree delivered on requested date - lovely tree

15 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Hey D, happy to hear you had a lovely tree!

Avaliado com 1 de um total de 5 estrelas

I bought the scheduled delivery and…

I bought the scheduled delivery and collection. The tree arrived well. The decorations were not sufficient for a tree that sive (6ft), the garland beads was a meter long - really a sad excuse for decoration. The scheduled collection didn't happen. They stopped answering the calls and emails, and didn't refund me for the collection service - which i paid a premium.

6 de janeiro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Hello Magdalena, we are sorry to hear about the collection and that there was not enough decorations, please email us with the subject trustpilot and we will get the failed parts of the order refunded for you. Garlands are always either 1M or 2M.

Avaliado com 5 de um total de 5 estrelas

Very good price and best trees!

Very good prices including delivery! We thought we got our tree a bit to early but in fact was lovely and actually lasted throughout Christmas staying fresh and never lost its smell. 👍🎄

12 de novembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Hi Chloe, we try our best to keep prices as low as possible - and yes, that will be due to all trees being premium grade only! Look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Highly recommend, great guys really polite saved a lot of stress and hassle and these guys have done a fantastic job

Thank you again

28 de setembro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you for taking the time to give your feedback Danielle, hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent company no complaints very…

Excellent company no complaints very polite staff trees were out of this world would highly recommend. I will be using them again this year!

18 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you for your kind words Joanne. Hope to see you again this year!

Avaliado com 5 de um total de 5 estrelas

Simple order process

Simple order process, beautiful tree and a very fair price compared to similar companies.

I did have one issue, the stand i ordered was not originally delivered with the tree however once i highlighted this to customer service i did then have the stand delivered the following day.

29 de novembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you for your kind words Maxine!

Avaliado com 5 de um total de 5 estrelas

Great experience overall!

Great experience overall!!
Service was good,every thing was straight forward,I’m extremely happy with the experience. Would definitely recommend.

18 de setembro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Wonderful to hear Gracey!

Avaliado com 5 de um total de 5 estrelas

First time using and definitely won’t…

First time using and definitely won’t be the last. Beautiful fresh tree and amazing service.

18 de setembro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Great to hear Skylo, we are glad you had a great Christmas!

Avaliado com 5 de um total de 5 estrelas

I order from this company every year…

I order from this company every year and they never seem to fail me , amazing tree and customer service was really great thankyou again will be ordering again this year

30 de novembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you for your kind words Keeley, see you again soon!

Avaliado com 5 de um total de 5 estrelas

I received such a lovely tree it lasted…

I received such a lovely tree it lasted really well throughout Christmas I would definitely recommend . The service was absolutely amazing they helped me take the Christmas tree upstairs to my flat.

24 de novembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you, Josh — so glad the tree lasted the distance, and that the team could help get it up to your flat. See you again this season!

Avaliado com 5 de um total de 5 estrelas

No problems

No problems. Easy ordering and tracking service that worked well.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you, Tracy — really glad the ordering and tracking made things easy. Hope to see you again this season.

Avaliado com 1 de um total de 5 estrelas

No tree arrived as booked and paid for

No tree arrived as booked and paid for. I went to Wimbledon to talk to the seller. He was not there and the lady offered to let me chose a tree but they were not the quality l had received before. After leaving messages and not getting any responses l asked my bank to open a dispute. I will not order again. Too much stress for me. The first time problems happened and were resolved the second time was fine but this time was hopeless even though l had ordered early in October for an early delivery in December 2025.

4 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

I'm sorry your tree never arrived despite being booked and paid for, and that a replacement wasn't a genuine option when you came in person. A bank dispute shouldn't have been the only way this got resolved. If you're ever willing to give us another chance, please email customerservice@thenordmann.co.uk with your order number and 'TRUSTPILOT' in the subject line and we'll make sure it's handled properly for you this season. Due to the high demand last year we now have larger teams in place.

Avaliado com 5 de um total de 5 estrelas

had wonderful costumer service company…

I heard from an old friend of mine that told me about this company I just have to say I had wonderful costumer service, company is very helpful and respectful. My trees came beautiful and exactly how I wanted them so happy I went with this company m.

9 de setembro de 2026
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you, Lizzy — lovely to hear a friend's recommendation led you to us, and that the trees were exactly what you wanted. Welcome to The Nordmann family!

Avaliado com 5 de um total de 5 estrelas

I get my Christmas tree from here every…

I get my Christmas tree from here every year, and it's brilliant! Reasonably priced, great service, gorgeous tree.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Thank you, Helen — so glad to have you back every year. See you again this Christmas!

Avaliado com 1 de um total de 5 estrelas

Never received the Christmas Tree I ordered last year (Dec 2025), heard nothing!

I ordered and paid for a Christmas Tree from you last year and never received it. I phoned numerous times (voice mail box full) but was only able to leave a message once asking for someone to call me back and explain what happened. Heard nothing. Also sent several emails and again no response. I find it incredulous that you now have the gall to contact me to let me know you’re taking orders for this Christmas (2026). I’m very surprised to see you’re still in business! I can understand that sometimes things go wrong, but to never at any point respond to apologise, explain what happened and offer a refund, is totally unacceptable and very poor business practice. And it simply means I will never do business with Nordmann’s again and I would urge others not to do business with you as you cannot be trusted to do the right thing.

17 de dezembro de 2025
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

We're sorry to hear this order was never resolved, and that a feedback email went out on top of it without the original issue being addressed — that shouldn't have happened. Please contact customerservice@thenordmann.co.uk with your order number and "TRUSTPILOT" in the subject line, and this will be looked into and refunded.

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