Theonlineglassshop Avaliações 

17
•
O TrustScore é 4 de um total de 5

3,9

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Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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3,9

Todas as avaliações

(17)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Splash back shattered in front of my…

Splash back shattered in front of my eyes whilst I was manoeuvring it into position. It received the tiniest knock (wasn’t dropped, didn’t bang, literally made contact with the work top) and completely shattered. Glass everywhere. I’ve never seen anything like it. Was offered a replacement for £60 (having already literally thrown £131 in the bin, in thousands of tiny pieces) but I declined. All I can do now is warn others.

28 de setembro de 2026
Avaliação não solicitada
logotipo da Theonlineglassshop

Resposta da Theonlineglassshop

Hi Helen,

Thank you for leaving a review.

I’m sorry to hear that your splashback has shattered. I understand how upsetting that must be, especially when the knock seemed slight.

Toughened glass is suitable for use behind a hob, but a concentrated knock, particularly to an edge or corner, can cause the panel to shatter. Based on what you’ve described, this appears to be impact damage, so we’re unable to offer a refund or free replacement on the information we currently have.

As a gesture of goodwill, we can make a replacement for a discounted price of £60, including delivery.

Please let me know if you would like to go ahead.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Online glass shop saves the day !

I was let down by another supplier ( glad i was now) i called the online glass shop as i needed a splash back because i was having a new kitchen fitted and spoke to Kieran who rushed through my order and it was shipped the next day - WOW great customer service and delivery was fast- cant fault this company the whole experience was amazing and cheaper than the company that let me down !

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service…

Fantastic customer service communication from start to finish, pulled out all the stops to get the glass to us before we went away and the product is beautiful. Thank you to Lex and the team.

29 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased

Good communication from the start with advice... Sample helped us to decide, packaged very well for delivery and very easy to adhere to wall and cut exactly to size. Suggestions - deduct the cost of the sample from the order (just adjust prices to account but looks good) and dot the back of the splash back for glue locations... small 'extras' that will cost pennies but gives that extra wow factor. But overall very good

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous splashback

My first purchase from The Online Glass company and I wasn't disappointed. I ordered a custom fit glass splashback. The communication was second to none they sent a visual on how it would look and I changed my mind from my first choice. They were extremely understanding and sent me more ideas. After selecting another one more to my liking it arrived just a few days later well packed etc. It is lovely and only took a few miutes to install. I would highly recommend them.

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not too bad.. but!

Grey toughened glass splash back 2 large pieces and one with cut outs . Ok it took less than a month to arrive, not to bad. The company probably husband and wife can only manage 1 email per day if you’re lucky, becomes very frustrating . So eventually they realised I was serious about purchasing some glass and drew up some measurements to confirm. This part was good. They had a courier deal with shipping that does not have tracking but does have the rudest woman on the other end of the line when customer are asking when the packages are arriving. And when they tell you a date it comes on another date so you could be taking a few days off work to accept delivery.

Good packaging , expected! Opened the glass up … 2 large panels .. very dirty and dusty with lots of protective blue dots on glass.

I fitted the glass keeping the blue dots on. Great news glass fits perfectly !

Noticed when I cleaned it a tiny manufacturing defect pin hole.

Told the company . They were NOT interested and never heard from them again. I think they never see the glass . I think they are too small to handle big projects as when it goes wrong they won’t /cant deal with aftermath. Probably ok for small behind hob splash backs but be wary about anything bigger.

Overall I can live with it. But I wouldn’t recommend the same treatment to anyone else .

they could have if they were big enough to use insurance replace the glass. And use a different delivery company. And have a more personal touch with communications .

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product - great company.

The website was easy to navigate with a large range of choices. The buying process was simple and the end product is brilliant. The communication from the company throughout was great. I would recommed them to amyone.

20 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful splash back

From ordering right through to delivery it all went very smoothly. My measurements were not standard so I had to wait a couple of weeks. Just had my gorgeous splash back installed & it was such a good price compared to other companies. Highly recommend

10 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Thanks Andrew for fitting our new Kitchen Splash back. Amazing quality and great craftsmanship. Will be using you again when the bathroom gets renovated next year. Would recommend to all!

17 de maio de 2022
Avaliação não solicitada

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