I never leave feedback but feel in this instance I would, if you need to hire a top class vehicle within short notice I would definitely like to recommend The Out. A very professional company, great... Ver mais
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Veja o que dizem as avaliações
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Ver mais
A empresa respondeu
What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Ver mais
A empresa respondeu
Pick up and drop off was very easy and swift. Communications throughout the car hire were of a high standard. Would definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contato
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da THE OUT
Thank you for the great feedback! We’re really glad everything was so easy and that you loved the car.
Hope to see you again on your next trip!
Totally Terrific Experience
Totally Terrific Experience. 10/10
Will be using this service again for sure!
3 de janeiro de 2026
Resposta da THE OUT
Thank you for the brilliant review! We’re delighted you had such a terrific experience and look forward to welcoming you back again soon!
The experience
The booking, delivery and drop off were effortless. The car was new and in immaculate condition. The bottled water in the car for us just emphasized the customer service. We're never going back to tradition rental companies. The Out is awesome!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thank you so much for the great feedback! We’re really pleased to hear everything was effortless and that the little touches made a difference.
We look forward to welcoming you back on your next trip!
I would definitely recommend this car company
I would definitely recommend this company. Car was delivered on time, car was beautiful and in great quality. Great drive. 5 stars
5 de janeiro de 2026
Resposta da THE OUT
Thank you for the recommendation! We’re delighted to hear you loved the car and the experience.
We hope to see you again on your next trip!
very simple and easy to book
very simple and easy to book, super convenient as the car was brought to my home. Would definitely use again.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thank you for your review! We’re pleased to hear you found the booking simple and the home delivery so convenient.
We look forward to welcoming you back again soon!
Great service
Great service. Good communication throughout. Happy quality of the car. Great experience overall and will use them again.
3 de janeiro de 2026
Resposta da THE OUT
Thank you for your kind review! We’re really pleased to hear you were happy with the communication, the quality of the car, and the overall experience.
We look forward to welcoming you back again soon!
Great efficient service and the key for…
Great efficient service and the key for us is the home delivery and collection service.
2 de janeiro de 2026
Resposta da THE OUT
Thank you for the great feedback! We’re glad the efficient service and our home delivery and collection made the experience so easy for you.
We hope to see you again on your next trip!
Stranded during the holidays.
Terrible customer service. Two hired cars, two flat tires, one dead battery. No spare tires. And the tire service does not carry the correct tire!? Save yourself $$$$ and stress, avoid The Out. Lost two days of travel and occurred extra expenses to get back to London. We had to leave the car as we could not drive it. Their response was to waive the fuel refill!!!!! We couldn’t drive the car to refill it!
You were contacted through the proper channels. As your roadside team came to our car, and was unable to fix the tire. How can you say we did not contact you properly!?! When we spoke to the associate about the breakdown they were happy to take our information and send the repair van. The associate never let us know we needed to place a separate call. How is that on us?
We are very reasonable, but you continue to nickle a dime us after we lost two days of planned activities and incurred costs to get to our flight on time. One day of rental and a half tank of gas hardly makes up for the lost time, hotel expenses and alternative transportation.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da THE OUT
We’re sorry to hear about your experience and understand how disruptive vehicle issues can be during a trip.
We can’t comment on a separate hire, but we did work to support you on this occasion, including arranging assistance and covering costs beyond what’s outlined in our rental terms. Unfortunately, we weren’t contacted through our breakdown process at the time, which limited how quickly we could step in. Once we were made aware, our team did their best to assist and reduce the impact.
We always aim to respond quickly when issues arise, and contacting us at the time allows us to arrange the appropriate support. We regret that this trip didn’t meet expectations and appreciate the feedback.
Everything was great from car delivery…
Everything was great from car delivery and condition to everything
Rented for week during Christmas time
27 de dezembro de 2025
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
We will hopefully see you again soon!
Great service
Great service, will definitely use again when I return to the UK for trips
27 de dezembro de 2025
Resposta da THE OUT
Thanks for taking the time to leave us a great review.
We look forward to seeing you next time you’re in the UK!
Perfect Car and Delivery Service
Perfect delivery and collection as always and the car was perfect also - The OUT has never failed to deliver perfection for me!
20 de dezembro de 2025
Resposta da THE OUT
Thank you for taking the time to leave us an amazing review and for using us time after time.
We look forward to seeing you on the next!
Great experience renting with them
Great experience renting with them. Excellent drop off and collection service by Alessandro. Customer service team was also very helpful.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thanks for taking the time to leave us a great review.
We look forward to seeing you next time!
Very prompt and professional service…
Very prompt and professional service once again.
10 de dezembro de 2025
Resposta da THE OUT
Thank you for your kind words! We really appreciate your continued support and are delighted to hear everything was prompt and professional once again.
We look forward to welcoming you back for your next trip!
Resposta da THE OUT
Thank you for your kind words! We’re glad you enjoyed the service and the cars and look forward to welcoming you back for your next trip!
Super smooth service!
7 de dezembro de 2025
Resposta da THE OUT
Thank you for your review! We’re glad you enjoyed the super smooth service and hope to see you again soon!
Easy peasy
Easy peasy - the best car rental experience we have ever had. The delivery and pick up staff were delightful.
30 de novembro de 2025
Resposta da THE OUT
Thank you for the great feedback! We’re so pleased to hear you found everything easy and enjoyable, and that the delivery and collection team made such a good impression.
We look forward to welcoming you back again soon!
Resposta da THE OUT
Thank you for your review! We’re delighted to hear everything was spot on with both the car and the service. We really appreciate it and look forward to welcoming you back again soon!
Easiest way to drive amazing Land Rovers
Customer service was top notch and very helpful. Collection and drop off actually very comfy with their polite drivers.
And of course the guarantee of awesome Land Rovers!
27 de novembro de 2025
Resposta da THE OUT
Thanks for your great review! We’re really glad to hear the team took good care of you and that delivery and collection were nice and smooth. And of course, it’s wonderful to know you enjoyed the car too.
We look forward to helping with your next trip!
Reliable and good service
Reliable, good customer service and cars are well maintained. Alessandro was on time and very helpful meeting us at the airport to pick up the car. The only minor issue is the website/app which sometimes doesn’t work. The chat function is quite responsive though
22 de novembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thank you so much for your review! We’re really glad to hear the service and vehicle met your expectations, and that Alessandro was able to look after you so well at the airport.
We appreciate you flagging the issues with the website/app too. Our team are working on ongoing improvements, and it’s great to know the chat support was still able to help in the meantime.
We hope to welcome you back again soon!
I would like to extend our appreciation…
I would like to extend our appreciation for the excellent service provided by your driver at Heathrow Airport yesterday.
He assisted during the vehicle drop-off process and was incredibly helpful throughout.
The support he provided made the experience smooth and stress-free, and we wanted to ensure this positive feedback is passed along.
Please share our thanks with him and acknowledge his outstanding customer service.
20 de novembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thank you so much for sharing this lovely feedback. We’re really pleased to hear that the Heathrow drop-off went so smoothly and that our driver was such a help throughout the process.
We’ll make sure your comments are passed on to him and recognised - he’ll be delighted to hear it.
We hope to see you again for your next trip!
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