I never leave feedback but feel in this instance I would, if you need to hire a top class vehicle within short notice I would definitely like to recommend The Out. A very professional company, great... Ver mais
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Veja o que dizem as avaliações
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Ver mais
A empresa respondeu
What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Ver mais
A empresa respondeu
Pick up and drop off was very easy and swift. Communications throughout the car hire were of a high standard. Would definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contato
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very clean, new low mileage car
New, low mileage very clean car, dropped at the door, up to date communication, option for Damage Waiver and fuel/electric refill at the market prices are wonderful, wish they have more LWB models with deployable side steps
4 de outubro de 2025
Resposta da THE OUT
Thank you for your wonderful review! We're so pleased to hear you enjoyed the car and our delivery and communication process. We appreciate your feedback about the LWB models - we'll be sure to share that with the team.
We look forward to seeing you again for your next trip!
Resposta da THE OUT
Thank you so much! We’re thrilled you enjoyed the Range Rover Sport and really appreciate the recommendation.
Hope to see you again soon!
So Easy to use
Easy to use. Great customer service and flexible approach.
13 de setembro de 2025
Avaliação não solicitada
Resposta da THE OUT
Thank you for your kind words! We're delighted you found the service easy to use and appreciated our team’s flexibility.
We hope to welcome you back again soon!
Second time using THE OUT and it’s one…
Second time using THE OUT and it’s one of the best. Very smooth from start to end. Very informative and communication with myself was excellent, I’ve accidentally booked the wrong vehicle and they corrected it without any question. I booked the car less than 12hrs before and still managed to get the Defender 110 to me on time. Well done to the team working there.
30 de setembro de 2025
Resposta da THE OUT
Thank you for sharing such great feedback! We're so pleased to hear your second experience was just as smooth as the first. We're glad the team could quickly help with your booking and get your Defender 110 delivered on time - we’ll be sure to pass along your kind words.
We look forward to seeing you again soon!
Resposta da THE OUT
Thanks for your review! We're glad to hear the delivery and drop-off went smoothly.
We look forward to welcoming you back for your next trip!
Discovery Sport
Rental was made easy with the delivery and pick up. The car was in great condition as it was brand new as i was told. Was also given an upgrade to the larger model.
21 de setembro de 2025
Resposta da THE OUT
Thanks for your review! We're so glad you enjoyed the upgrade and the convenience of delivery and collection. Great to hear you loved the brand-new car and we look forward to seeing you again soon!
The car arrived immaculate and the…
The car arrived immaculate and the staff were very helpful every step of the way from booking to delivery, to customer service (extension request) to collection! 10/10 service and will most definitely be using the OUT again! Thank you very much to the team for making it a pleasant experience and accommodating my requirements!
9 de setembro de 2025
Resposta da THE OUT
Thank you for the glowing review! We're delighted to hear everything from booking through to delivery, your extension request, and collection went so smoothly. The team will be so pleased to know their efforts made such a difference.
We look forward to welcoming you back for another 10/10 experience soon!
Additional Charges with No Explanation
The Out charged my card 3 additional times after my rental was completed with no explanation provided for the charges
19 de setembro de 2025
Resposta da THE OUT
Thank you for taking the time to leave a review. We’re sorry to hear of your concern regarding the additional charges and appreciate the chance to clarify. These were related to tunnel and congestion zone crossings that occurred during your rental - charges we proactively paid on your behalf to prevent higher fines and admin fees later.
Our team also reduced the associated handling fees as a goodwill gesture, keeping your total cost as low as possible. We’ve already shared full details directly via email, but please don’t hesitate to reach out if you’d like us to go over anything further!
Resposta da THE OUT
Thanks for your review! We’re glad you enjoyed the seamless service and brand-new cars.
We look forward to welcoming you back for your next trip!
good service, hybrid poor
The service was good however the mild hybrid Land Rover was somewhat disappointing. With a full load of passengers and bags it was pretty sluggish. I disnt think I had ordered an electric vehicle and I didn’t appreciate it. When the battery was discharged, out in the country, I had no way of charging it back up. Otherwise fine.
14 de setembro de 2025
Resposta da THE OUT
Thanks for your feedback! We’re glad you enjoyed the service and appreciate your comments on the mild hybrid. We’ll make sure to highlight how these models perform so your next hire is even smoother.
We look forward to welcoming you back soon!
Great service
Great service, great car. The only change I would make is having a contact number to be able to actually speak to a member of staff as the chat is not always immediate.
26 de agosto de 2025
Resposta da THE OUT
Thank you for the lovely feedback! We’re so pleased you enjoyed both the service and the car. We appreciate your point about phone contact and will take that on board as we continue to improve. We hope to see you again soon.
Intro to the car
Car great, handover/pickup efficient. However I would have liked to have a bit more of an explanation of the car at the handover. (‚Have you never driven one of these??‘ doesnt help..).
Also, I asked how the back seats go down. That was never done before clearly by neither of the gentlemen.
Since you have only a few models on offer, it should be easy for you to train your staff at least to a minimum level on the basic features of your few car models.
13 de setembro de 2025
Resposta da THE OUT
Thank you for your feedback! We’re glad the car and handover were smooth, but we’re sorry the explanation at delivery fell short. Our drivers should be fully briefed on the basics of every model, and we’ll make sure this is reinforced. We really appreciate you raising it and look forward to welcoming you again soon.
Resposta da THE OUT
Thanks so much! We’re glad you had an awesome experience and look forward to next time.
Amazing service and car
Amazing service and car. It has been my third time using this service and always gone well.
19 de setembro de 2025
Resposta da THE OUT
Thanks for your lovely review! We’re so glad to hear everything has gone smoothly each time - it means a lot.
We look forward to your next trip with us!
Delivery of an excellent car
Excellent service! Changes were quickly made over email/ via the app. Pickup and drop off was swift and easy (and also enjoyed my conversations with the team) and the car (Range Rover Sport) is a very enjoyable driving experience
8 de setembro de 2025
Resposta da THE OUT
Thanks so much for your review! We're glad to hear the booking changes were handled smoothly and that you enjoyed both the Range Rover Sport and your time with the team.
We look forward to your next trip with us!
Great service from start to finish
Delivery and pick-up were on time. Staff was very helpful throughtout. Car was in impeccable condition. Will use them next time I need a rental.
15 de setembro de 2025
Resposta da THE OUT
Thank you for your great feedback! We’re glad to hear everything went smoothly and that the car arrived in top condition.
We look forward to your next trip with us!
End to end great experience
End to end great experience! Looking forward to the next journey.
14 de setembro de 2025
Resposta da THE OUT
Thank you for your review! We’re delighted you had a great experience end-to-end, and we look forward to your next journey with us!
Resposta da THE OUT
Thank you for your review! We’re so glad to hear everything was perfect.
We look forward to your next trip with us!
Highly recommended
Starting with great apps and responsive customer service systems. The Out car is impeccable, the car is delivered and picked up on time, right in front of your door. The OUT shall expand globally.
Highly recommended!
11 de setembro de 2025
Resposta da THE OUT
Thank you for your review! We’re so glad you found the service smooth and the car impeccable. It’s great to hear delivery and collection worked perfectly for you, and we look forward to your next trip with us!
Fantastic experience
Hiring a Range Rover from The Out was a fantastic experience. Seamless booking, on-time delivery, and an immaculate car that was a joy to drive. Professional, hassle-free, and genuinely premium service. Highly recommended!
8 de setembro de 2025
Resposta da THE OUT
Thanks so much for your review! We’re delighted you found everything seamless and hassle-free, and that you enjoyed the Range Rover experience.
We’d love to welcome you back for another drive soon!
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