ThePerfumeSampler Avaliações 231

Resposta de ThePerfumeSampler

15 de mar. de 2026

Hi Andreea,

Thank you for your review and for your kind words about our service and quick delivery — we’re really glad you were happy with that part of your experience.

We’re sorry to hear that Elyon Himeros wasn’t to your personal taste. Fragrance can be very subjective, and some niche compositions can come across quite differently depending on individual preference and skin chemistry. That’s exactly why we offer samples, so customers can try a scent before committing to a full-size bottle, which is often significantly more expensive.

We’d also like to mention that if a fragrance doesn’t work for you, we do offer the option to return the sample, and we can issue a refund based on the amount of perfume remaining in the bottle once it’s received and checked by our team. This helps ensure customers aren’t left at a complete loss if something isn’t to their liking.

If you’d like to arrange this or need recommendations for fragrances based on scents you already enjoy, please feel free to contact us at support@theperfumesampler.com
— we’d be more than happy to help.

— The Perfume Sampler Team 🌸

Resposta de ThePerfumeSampler

11 de mar. de 2026

Hi Jason,
Your order was delivered on 6th March 2026.
Your original order was lost in transit by Royalmail and as soon as they confirmed we sent you a replacement order with 24 hours tracking service. All this time we were continuously replying to your emails and giving you updates. You are rating us based on delays by Royalmail which is not fair. I request you to reassess your rating based on transparency and customer service. We processed full refund for items that were out of stock and as a compensation also gave £5 off discount code. We understand your disappointment but the situation was out of our hands. Thank you for your understanding. Hope you are enjoying your samples.

- The Perfume Sampler Team

Resposta de ThePerfumeSampler

Atualizado em 27 de fev. de 2026

Hi Michelle,
Your order was delivered on 25th Feb 2026 at 13:21.
We request you to reassess your rating, as one star rating affects our business. Please consider we cannot expedite Royalmail's delivery services.
Thanks.

- THE PERFUME SAMPLER Team

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Date: 24th Feb 2026
Hi Michelle,
You placed an order with us on 17th Feb 2026. We processed your order in 2 days and your parcel was given to shipping company to be sent using Royalmail 48 hours tracking service. We were informed by Royalmail that they have massive backlog due to shortage of staff and hence the shipments were delayed and not scanned on time.
We just checked your tracking and it has been scanned by Royalmail on Saturday 21st Feb 2026 and should be with you in next 48 hours.
We know its not ideal but we totally rely on Royalmail for the delivery service.
We thank you for your understanding and hope you'll reassess your rating when you receive your items. Thanks.

- THE PERFUME SAMPLER Team