Today, I was served by Calvin, who was extremely polite and good-natured. I was guft shopping but had no clue of fragrances I was going to purchase, resulting in the need for me to sample several d... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoc/o Superdrug, 452-456, Brixton Road, Stockwell, SW9 8EA LONDON, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I went into The Perfume Shop in Brixton this afternoon and was served by Eleorah. She was very calm by nature, polite and happy to help. There were two products that I intended to purchase but unfor... Ver mais
A empresa respondeu
Perfume shop have never let me down before, I was disappointed on this occasion. I didn't get my free simples, apart from that their customer service is the best so far.
How refreshing to be served by someone who actually knows what customer service is Noor made my shopping experience extremely enjoyable She took time and listened to what I needed asking the rig... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
c/o Superdrug, 452-456, Brixton Road, Stockwell, SW9 8EA, LONDON, Reino Unido
4,5
Excelente
29 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptional Customer Service
Today, I was served by Calvin, who was extremely polite and good-natured. I was guft shopping but had no clue of fragrances I was going to purchase, resulting in the need for me to sample several differing ones.
At no point was I made to feel as though my indecisiveness was unwelcome or intolerable by this young man. In fact, the level of customer service that was on offer from him helped make the selection process that much easier and lead to the purchasing of two gorgeous perfumes.
2 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Calvin was very helpful and help me…
Calvin was very helpful and help me fund some amazing perfumes for my family
28 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful
Helpful, polite with a beautiful smile
Calvin in Brixton
25 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ayan (from Brixton) was so lovely and…
Ayan (from Brixton) was so lovely and accommodating with great recommendations.
3 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Product was good I did see as soon as I…
Product was good I did see as soon as I bought it another one but double in size fir cheaper but ok
5 de fevereiro de 2026
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for taking the time to share your thoughts. We truly appreciate your feedback, we’re always striving to improve and would love to learn more about your experience. If you have any feedback to share, please don’t hesitate to reach out via our website. We hope to have the opportunity to exceed your expectations next time!
Kind Regards,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy and pleasant shopping experience
Great product, Great price, timely stress free delivery
29 de outubro de 2025
Resposta da The Perfume Shop - Brixton SD 554
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Very professional,attentive,friendly…
Very professional,attentive,friendly and knowkedgable staff
29 de outubro de 2025
Resposta da The Perfume Shop - Brixton SD 554
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Exceptional Customer Service
How refreshing to be served by someone who actually knows what customer service is
Noor made my shopping experience extremely enjoyable
She took time and listened to what I needed asking the right questions
Excellent service
Felt like a valued customer
7 de outubro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Eleorah at Brixton store 🏆🏆🏆
I went into The Perfume Shop in Brixton this afternoon and was served by Eleorah. She was very calm by nature, polite and happy to help. There were two products that I intended to purchase but unfortunately they were not available. In no time, Eleorah helped me find a solution and I left the store happy with my purchase. Can management please give her the credit where it is due please. I can see the branches sales increasing if the team work together the way I saw Eleorah work alongside her colleagues.
Kind regards,
Jordan
15 de julho de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Resposta da The Perfume Shop - Brixton SD 554
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Lovely service from Karen & brian
Wow, Karen & brian service was excellent in Brixton branch. Helped me choose and wrapped my present for my dad. Super happy will defo come back to Brixton just for this service. Thank you
3 de junho de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Calvin was an excellent perfume…
Calvin was an excellent perfume conasure with a great scent pallet. Can't fault his professional advice when it comes to fragrances. Really great asset to the company and excellent service as always.
10 de abril de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Karen was exceptionally great at…
Karen was exceptionally great at picking a great fragrance. She's very professional and has a great nose for fragrances. My wife loved the selection of fragrances.
Thank you again Karen for all your help.
24 de abril de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
The staff was polite and asked me if…
The staff was polite and asked me if she could help. I asked her to show me something within the price range I wanted and she did.
16 de abril de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Resposta da The Perfume Shop - Brixton SD 554
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Karen from quick service Brixton perfume shop was…
Karen from Brixton perfume shop was quick to attend to me. Made my life easy and to enable me to go back to work
26 de fevereiro de 2025
Avaliação não solicitada
Got served by Ayan in Brixton perfume…
Got served by Ayan in Brixton perfume store
Excellent customer lovely young lady very helpful ❤️❤️❤️
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Karen and Noor in brixton gave me a…
Karen and Noor in brixton gave me a very good service this evening I got what I came for and they were very polite
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Brixton SD 554
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.