Called into The Perfume Shop looking for something specific, which was sadly not in stock. The assistant was very knowledgeable about the product and ordered it to be delivered, taking all the stress... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 13b, The Rock, 29 Central Street, BL90JN BURY, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help... Ver mais
A empresa respondeu
Such a lovely experience—Rafaela was incredibly kind and really helped me choose the perfect gift for my dad. The wrapping was beautiful as well, which made it even more special.
A empresa respondeu
I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 13b, The Rock, 29 Central Street, BL90JN, BURY, Reino Unido
4,5
Excelente
35 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam!!
10115924935
Rizwana Bibi
Unfortunately, The Perfume Shop continues to repeat the same response without addressing the evidence I have provided.
My return label listed 5 items, and I have proof of postage showing the parcel weighed 1000g when sent. Despite this, I am repeatedly being told that only two items were received and that one perfume had been sprayed.
I have asked for the evidence supporting these conclusions, including photographs, inspection records and details of the investigation, but no meaningful explanation has been provided. Instead, I am simply told that the warehouse has reviewed the matter.
At this stage, I feel that my evidence has been ignored while the company’s conclusions are accepted without question. I remain out of pocket and extremely disappointed by how this complaint has been handled.
2 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello Rizwana,
We are sorry to hear that you remain dissatisfied with the handling of your return and appreciate the time you have taken to raise your concerns with us.
I would like to reassure you that we do take your concerns seriously, and I am sorry that you feel you have not received a sufficient explanation regarding the outcome of the assessment.
Our warehouse colleagues are professionally trained to inspect returned products and review a significant number of returns each day. They are specifically trained to identify signs of product usage, tampering and whether items meet the conditions required under our returns policy. Their assessments are carried out independently based on the condition of the products received and are not influenced by the outcome of the refund request. Please also be assured that our warehouse teams do not personally benefit from refusing a refund, their role is simply to assess returned items against our resale and returns criteria.
I appreciate that this does not align with your own understanding of the condition of the items when they were returned, and I understand why this has been frustrating for you. However, the outcome communicated was based on the findings of the assessment completed upon receipt of the returned goods.
I can see that you currently have open correspondence with our team regarding this matter, and we will continue to liaise with you directly through those channels to ensure your concerns are fully addressed.
Thank you again for taking the time to share your feedback.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great experience
Called into The Perfume Shop looking for something specific, which was sadly not in stock. The assistant was very knowledgeable about the product and ordered it to be delivered, taking all the stress out of ordering it ourselves.
25 de abril de 2026
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from a young lady…
Excellent service from a young lady with blonde hair, she was very chatty and helpful and had a permanent smile on her face. Asset to the company
3 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would highly recommend this shop.
I would highly recommend this shop.
The staff are helpful and friendly and really know their stuff.
Would visit again
20 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
I had such a genuinely pleasant experience shopping for aftershave recently, and it was made all the better thanks to Sarah, who assisted me throughout. From the moment I walked in, she struck the perfect balance between being attentive and giving me space to browse—something that’s surprisingly rare.
What stood out most was her knowledge. I wasn’t entirely sure what I was looking for, but Sarah asked a few thoughtful questions about my preferences and quickly guided me toward a selection that actually suited my taste. She explained the differences between fragrances in a way that was easy to understand without ever feeling overwhelming or pushy.
Her enthusiasm was infectious, too. You could tell she genuinely cared about helping customers find the right product rather than just making a sale. She even suggested a couple of options I wouldn’t have considered myself, two of which I ended up buying—and I’m very glad I did.
The whole experience felt personal, relaxed, and surprisingly enjoyable. It’s the kind of customer service that makes you want to come back, not just for the products but for the people. Sarah is an absolute credit to the store, and I’ll definitely be returning because of her.
1 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello Mr Jacob,
Thank you so much for taking the time to leave such a wonderful review.
We’re delighted to hear you had such a positive experience in-store, and I’m especially pleased to read your kind comments about Sarah. It’s fantastic to know she made you feel comfortable, supported you with knowledgeable recommendations, and helped you find fragrances you truly love.
We really appreciate your feedback and I know Sarah and the team will be so pleased to hear this. It means a lot to us to know our service made your visit so enjoyable, and we look forward to welcoming you back again soon.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Such a lovely experience
Such a lovely experience—Rafaela was incredibly kind and really helped me choose the perfect gift for my dad. The wrapping was beautiful as well, which made it even more special.
16 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Goood
I come into the Bury store the other day. I was welcomed as soon as I walked in. I didn’t have a clue what to buy my friend as a birthday gift. The girls helped me out and found the perfect aftershave. They even gift wrapped it with a ribbon. Thank you so much I’ll be back again!
1 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful Service
Eva , Anna & Michelle were wonderful today . Always helpful, knowledgeable & even wrapped my gift with a personalised ribbon, Thanks so much
4 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
They didnt have the size of perfume i wanted in store so they ordered it for me online free of postage and it arrived safely in a couple of days. So friendly and helpful!
24 de janeiro de 2026
Resposta da The Perfume Shop - Bury 243
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have always shopped from the perfume…
I have always shopped from the perfume shop for myself and gifts online and in-store for years. Always helpful and polite. I would definitely recommend. They provide an excellent service with great offers, prices and rewards.
18 de dezembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Staff absolutely fantastic service…
Staff absolutely fantastic service amazing product reasonably priced great all round experience thankyou very much Allen
16 de dezembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Poor customer service
I bought three perfumes which were clearly on offer at a discounted price,but was charged full price for one of them.This was only when I pointed out on my bill that I was charges wrong price.
The staff who was dealing with me was’nt sure how to refund me.
Eventually they managed to refund me .
At this point,as I wanted to buy total three perfumes,I was told “We r closing “.
I had to emphasise that this delay was not my fault as they forgot to remove the discounted price tag from the perfume.I was travelling abroad and could not come another time to purchase the third perfume as these were suppose to be gifts which I was taking.
Reluctantly they served me in a rushed way to choose and pay for the third perfume.
20 de dezembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
We appreciate you sharing your experience. We regret the pricing error and the inconvenience it caused with your purchase and travel plans. We'll review our procedures to prevent similar issues in the future and ensure a smoother checkout.
The Perfume Shop
Staff very helpful.Purchase arrived in…
Staff very helpful.Purchase arrived in store 2days later
9 de dezembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Easy to order and got a great discount…
Easy to order and got a great discount and delivered quickly. Very happy
26 de novembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I felt very happy with the assistant
I felt very happy with the assistant, she was knowlegable about the perfume that I was enquiring about. She explained that the product would have to be ordered. Which was ok by me.
6 de novembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Went in today to look for a new…
Went in today to look for a new aftershave. Was unsure on what I wanted but Raf was really helpful and extremely patient!
Amazing customer service, thank you
11 de outubro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Friendly and helpful ladies if it’s not…
Friendly and helpful ladies if it’s not in stock they’ll order it for you.
22 de setembro de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Great experience
I went into the bury store this morning looking for a gift for my daughter. A lovely lady served me and I ended up having a hamper made up with a perfume, free gifts and some chocolates. Lovely experience and lovely staff.
16 de julho de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Bury 243
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
My item arrived on time and was…
My item arrived on time and was delivered in great shape.
24 de junho de 2025
Resposta da The Perfume Shop - Bury 243
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.