Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Sophie! If I was still running a business I would be poaching this young lady. What an absolutely 100% switched on, multi tasking, friendly, considerate, attentive, patient, sales lady. Her product... Ver mais
A empresa respondeu
Nice Customer service, thanks for making it easier for me to choose special thanks to ladies working today.
Sophie was absolutely delightful, helping us choose the perfect perfume for our niece’s birthday present. Inclusive of birthday wrapping meant the whole process was so easy; and with free samples inc... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, Reino Unido
4,8
Excelente
126 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Recycling ♻️ used perfume bottles & perfume purchase
I was served, today, by Jen 😊
She was very friendly & professional, & able to help me with everything that I needed during my visit to the shop 👍
Thank you very much; you are an asset to the Perfume Shop Team of staff 😊
11 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional
I was served by Jen who gave an exceptional service. I spent only few minutes finding what I need because she knew exactly what kind of scent I was looking for. 😀
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Louise helped me find exactly what I…
Louise helped me find exactly what I was looking for. She was very patient and helpful.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in the shop with a warm welcome…
Came in the shop with a warm welcome atmosphere very very polite and knowledgeable 100% will be back, need more people like Louise to keep us wanting to come back
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional and friendly…I can…
Very professional and friendly…I can buy a perf every week because of Paula
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service & value
I had an absolutely fantastic experience with Louise at The Perfume Shop in Darlington. From the moment I walked in, she delivered incredible service with a genuine smile and a warm, welcoming approach.
Her product knowledge was exceptional. She took the time to understand exactly what I was looking for, explained the fragrance notes clearly, and made thoughtful recommendations without any pressure. You can tell she truly knows her craft and cares about getting it right for the customer.
Not only did I leave with the perfect fragrance, but I also felt I received excellent value for money. The entire experience was professional, efficient and enjoyable from start to finish.
Louise is a real credit to the Darlington store. I’ll definitely be back.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to the perfume shop to look for…new stronger with you powerfully
Went to the perfume shop to look for some fragrances. Great prices and lovely staff member (Louise). Would shop here again.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Louise - Very positive experience
Went into the Perfume Shop to buy a new fragrance, we were served by Louise who was very kind to us and gave me a free gift with my purchase.
Would highly recommend coming here.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jen served me and helped recommend the…
Jen served me and helped recommend the perfect perfume. I wanted a change up from my usual perfume and Jen plus another lady that was there were super helpful, thankyou so much!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Paula was so helpful even though it was…
Paula was so helpful even though it was nearly closing time great product knowledge would recommend them every time
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
exceptional Service
I went into the Darlington branch today with my wife and children to look at various perfumes, we got help by a lovely sales assistant who was very informative and patient while my wife looked at different perfumes. Nothing seem too much for her and went above and beyond. She was amazing with my children and made my daughter’s experience of looking for perfumes something she won’t forget. All I can say is the service was exceptional which is something I don’t say very often and the sales assistant also made a little girls day that bit brighter. Thank you to the sales assistant for this.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sophie made the visit great!
Sophie made the whole actual 'try-before-you-buy' experience, very easy. Left feeling like I'd got something I was happy with! Friendly, knowledgeable, easygoing. Give that girl a pay raise!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
WOW… what can I say as soon as me and…
WOW… what can I say as soon as me and my husband walked in we received such a warm friendly welcome from a lady called Ann, iam not a very confident shopper when it comes to perfumes, so I was asked what smells I like and Ann knew exactly what perfumes to get in-fact she she did so well we bought more than one perfume,To which I am very happy with. Upon paying we had a few jokes back and forth which just added to the experience can not fault anything with this store absolutely perfect!! Thanks Ann for making my Birthday a happy one! 😃
24 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
What a lovely visit we had in the…
What a lovely visit we had in the Darlington store, we were shopping for a birthday gift and ended up not only making our purchase but also having the best time with Ann and Sophie ❤️
Their service was impeccable and their knowledge of their products was impressive!
We ended up having the best laugh and we honestly felt we left as friends!
We will definitely shop there again xx
24 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It's not shopping when you can laugh
What a laugh, never met someone, clicked and laughed so much in such a short time. Louise, you made my day. Brilliant, professional and funny from start to finish.
Strong member of the 21 Forever Club 😉
27 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
★★★★★
★★★★★
Amazing service from Louise! She was friendly, knowledgeable, and helped me find the perfect perfume. A truly lovely experience.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Louise.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A great experience
Walked in, I was warmly welcomed straight away. I was struggling to find something I would like so I asked the lovely lady Paula for some advice. I asked for something sweet and floral and she pulled the best smelling perfumes I have ever smelled. I had a hard time picking one. I became obsessed with the scent I chose. Paula was so good at picking exactly what I wanted in a bottle. So pleased with what I got couldn’t recommend them enough.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served today by the lovley Louise…
I was served today by the lovley Louise
She showed me the new Alien but I wasn’t keen
I then spotted the Bridgerton range and as an avid fan of the series Louise showed me those
I purchased the Graceful Hydrangea which I love and very reasonably priced
Thank you Louise for helping me and your knowledge of the perfumes 💕
20 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly and professional
We just bought a few perfumes and Paula was super helpful in showing all the different scents. Really pleasant experience. Thank you
20 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Darlington 121
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.