Siana helped me today she was very helpful and she upsell on what should have been a£30 to a£60 sale she wrapped it very beautifully and she was patient and had product knowledge wonderful service 100... Ver mais
Localização
Trocar localização17 Kingswalk Shopping Centre, GL1 1RY GLOUCESTER, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The great Black Friday discounts, drew me to the Gloucester shop. The whole experience was friendly and informative. I think the member of staff was Caitlin. She was really patient and helpful. Her c... Ver mais
Staff in the perfume shop was really helpful. The perfume I wanted wasn't in store, ordered for me. Arrived really quickly to my home address, well packaged. Price was better than in other stores
A empresa respondeu
Lottie and emily are amazing. Came in just to have a browse and had the best customer service experience. Had all of our questions answered with patience and amazing recommendations! I will come back... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
17 Kingswalk Shopping Centre, GL1 1RY, GLOUCESTER, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Siana helped me today she was very…
Siana helped me today she was very helpful and she upsell on what should have been a£30 to a£60 sale she wrapped it very beautifully and she was patient and had product knowledge wonderful service 100%.
Pode usar a ajuda de IA para as respostasVer mais
On website it stated would get a free…
On website it stated would get a free gift with purchase, when picked up there was no knowledge of this in shop - disappointing as absolutely nothing was done to recover service

Resposta da The Perfume Shop - Gloucester 172
Staff in the perfume shop was really…
Staff in the perfume shop was really helpful. The perfume I wanted wasn't in store, ordered for me. Arrived really quickly to my home address, well packaged. Price was better than in other stores

Resposta da The Perfume Shop - Gloucester 172
Amazing!
Amazing experience with the team, Shana was amazing helping me find something for my other half for his birthday!

Resposta da The Perfume Shop - Gloucester 172
Siana was great
Siana was great. Some of the best customer service I've received in a while. Upsold me and I dont even feel bad about it, thanks again

Resposta da The Perfume Shop - Gloucester 172
Super helpful staff and great promos in…
Super helpful staff and great promos in store. Such a great shopping experience :)

Resposta da The Perfume Shop - Gloucester 172
Thank you Lowri in the Gloucester store…
Thank you Lowri in the Gloucester store today so helpful and patient while I chose what to spoil myself with

Resposta da The Perfume Shop - Gloucester 172
Lowri in Gloucester store today so…
Lowri in Gloucester store today so helpful with my indecisiveness but helped me find a new fragrance and some more to try.

Resposta da The Perfume Shop - Gloucester 172
Shopped at ease
Shopped at ease, young lady was very helpful sorry I didn't get her name, I purchased 2 items one had to be delivered to my home and it arrived within 48 hours which I was very pleased about, will definitely be shopping there again

Resposta da The Perfume Shop - Gloucester 172
I visited the Gloucester branch and was amazed at the quality of service
I visited the Gloucester branch and was helped by Vishali and Lottie. I had two issues; 1. I had no idea what new perfume to get my wife. 2. I was suffering from a type of neurodivergent burnout that made me hypersensitive to the lighting and sound in the shop, causing me to stutter badly. Both Vishali and Lottie were instantly sympathetic and immensely patient. I asked them to use their expertise to suggest the best ‘once removed’ perfume from my wife’s current favourite. They spent over 10 minutes discussing what might be best, offering samples, debating alternatives and then delivering a perfume my wife LOVES! I have visited the shop since as the quality of service, the professionalism of Vishali and Lottie, and their simple patience and kindness make this the ideal place to go if you are 1. A partner with little idea on perfumes or 2. A person needing a little extra help in communicating. And if like me, it’s both, there is simply no other place to go!

Resposta da The Perfume Shop - Gloucester 172
Amber was extremely helpful
Amber was extremely helpful, friendly and nice. Found everything I needed great service!

Resposta da The Perfume Shop - Gloucester 172
Great costumer service
Great costumer service, and good discounts. I really like to get my fragrances here.
100% recommend.

Resposta da The Perfume Shop - Gloucester 172
Very nice staff
Very nice staff. We had a great experience. Thank you so much and we will come back later

Resposta da The Perfume Shop - Gloucester 172
Great price and free delivery
Great price and free delivery , the girl that served me was so helpful, and polite.

Resposta da The Perfume Shop - Gloucester 172
brill staff brill experience thank u…
brill staff brill experience thank u ladies

Resposta da The Perfume Shop - Gloucester 172
The staff were very helpful
The staff were very helpful, they did not stock what I wanted but straight away offered to order it on line for me and within a couple of days it arrived at my home.

Resposta da The Perfume Shop - Gloucester 172
Very happy
Very easy to order on line,plenty of perfumes to choose from,very good prices,and delivery is very quick ,always arrives in good packaging

Resposta da The Perfume Shop - Gloucester 172

Resposta da The Perfume Shop - Gloucester 172
Excellent service and advice
Excellent service and advice choosing a new fragrance, and thanks to loyalty card came out with lots of extra freebies 👍

Resposta da The Perfume Shop - Gloucester 172
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







