I was served by Lauren and Alison, both were excellent and curious to find out my perfect fragrance, great help
A empresa respondeu
Localização
Trocar localizaçãoUnit 53, Four Seasons Shopping Centre, NG18 1SU MANSFIELD, GB
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Veja o que dizem as avaliações
My sister and I bought some perfume yesterday. The assistant was very pleasant and helpful. She was knowledgeable and explained the offers hence us buying more than what we went in for. Great experie... Ver mais
A empresa respondeu
What a lovely experience I had at Mansfield Perume shop today! Made exceptionally special by my lovely assistant Lawrie 😃 & Chesea too 😛 both were amazing with helping me to choose 2 lovely perfumes... Ver mais
A empresa respondeu
Always a warm and happy welcome from all staff, helped me find a new fragrance and was happy to spend the time helping me. Big shout out to Abi for her patience and helpful attitude.
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 53, Four Seasons Shopping Centre, NG18 1SU, MANSFIELD, Reino Unido
4,8
Excelente
128 avaliações
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I ordered two bottles of perfume and…
I ordered two bottles of perfume and only received one, so far customer service hasn’t gotten back to me either
2 de janeiro de 2026
Resposta da The Perfume Shop - Mansfield 91
Hi,
I am so sorry to hear you have not received your full order. I can see how this can be so frustrating for you. Please can you pop in touch via email at reviews@theperfumeshop.com
The product was delivered very quickly.
31 de dezembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
Spoke to Toni from Mansfield today…
Spoke to Toni from Mansfield today about a product that a purchased before Christmas and she was very helpful and informative
5 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Shocking company.
Shocking company.
I placed an order for collection at Mansfield but the system chose a home delivery which would’ve meant a gift not arriving in time.
Customer service is abysmal, and I was told they couldn’t alter the order so it could be collected, then more amazingly that they couldn’t cancel the order either!! I’d have to wait for the item to be delivered and then return it.
What company can’t cancel its own orders? And up to 72hours to get a callback from a manager.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
We regret to hear about the issues you experienced with your order and the difficulty you had with customer service. We appreciate your feedback and the chance to improve. We're looking into the issues you raised regarding order changes and cancellation policies.
The Perfume Shop
Burberry Touch aftershave
The aftershave i bought from the online shop, within the last 2 weeks, was on offer at a very good price, if you believe the original mark up price. I buy this aftershave at least 4 times a year, often buying more than 1 and generally from the shop and have never paid more than £31 , online It was marked as original price £79 and on offer for £27.99.
Today online it is £34.99.
Continuity would make for easier shopping and more sales, it would not put me off from buying here but i would buy more regularly if the price was consistent. I guess what I'm saying is, you need to wait for the apparent offers
6 de dezembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
We appreciate you bringing the pricing inconsistencies to our attention. We value your feedback and will review our pricing strategy to ensure a more consistent shopping experience. Thank you.
The Perfume Shop
really helpful very …
The staff was really helpful very plesent and not stressed even though it christmas time and quite busy
10 de dezembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Amazing
From picking the products to getting them boxed and shipped out the service was amazing.
5 de dezembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Staff in Mansfield shop very helpful…
Staff in Mansfield shop very helpful didn't have in stock so they ordered online and received it next day
26 de novembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Chanel No 5
Needed 3 items from the Chanel No 5 range. Two were in stock and the other was ordered. It arrived by post in 2 days. A very efficient process.
25 de novembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Loved how quick they arrived but one of…
Loved how quick they arrived but one of the items is a christmas present to put away has a split in the gift box and to say im a vip customer didnt even get any free samples like i used to do
29 de setembro de 2025
Resposta da The Perfume Shop - Mansfield 91
Hi,
We appreciate your quick delivery feedback. We're sorry the gift box arrived damaged and you didn't receive samples. We'll review our processes to improve your experience. Thanks for letting us know.
The Perfume Shop
Really intuitive and helpful staff
Really intuitive and helpful staff, recommended scents and were friendly throughout
27 de setembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Lauren and Chelsea were fantastic very…
Lauren and Chelsea were fantastic very helpful and so great in helping me choose a perfume that suits me
20 de setembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Helpful
Helpful. Always offer the best price and discounts. Highly recommend
19 de setembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Excellent experience
Excellent experience staff were exceptional we went to look at one particular scent and were introduced to two others !
They had time to spend with us and help us choose
Big shout out to the staff at the Mansfield store
14 de setembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
What a lovely experience I had at…
What a lovely experience I had at Mansfield Perume shop today! Made exceptionally special by my lovely assistant Lawrie 😃 & Chesea too 😛 both were amazing with helping me to choose 2 lovely perfumes, which I’m soooo happy with, Thanks ladies! 😘
13 de setembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Mansfield 91
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
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