Helpful, friendly, polite and nothing was too much trouble. New customer discounts offered and a free delivery service provided because the item was not in stock in the shop. Perfect service!!
A empresa respondeu
Localização
Trocar localizaçãoUnit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
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Veja o que dizem as avaliações
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... Ver mais
A empresa respondeu
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very... Ver mais
A empresa respondeu
Super fast delivery. Didn't think my perfume smelled the way it should, rang customer service who were very helpful, advised to return by post or go to a store. Store staff went above and beyond f... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, Reino Unido
4,6
Excelente
43 avaliações
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Ive just opened a bottle of Invictus…
Ive just opened a bottle of Invictus Rabanna 100ml which I brought a while ago, unfortunately no receipt.
It has literally no smell to the after shave, so be careful what you buy from this shop, probably not the real thing!
3 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Delivery was in 24 hours with free…
Delivery was in 24 hours with free delivery and a free sample included. Very impressed.
17 de julho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
i had a lovely experience today and…
i had a lovely experience today and everyone working was very helpful and happy, i would definitely come back
21 de julho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
How can we help?
Helpful, friendly, polite and nothing was too much trouble. New customer discounts offered and a free delivery service provided because the item was not in stock in the shop. Perfect service!!
10 de julho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was kept informed and received…
I was kept informed and received package as agreed, on time and in good order thank you
12 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
After my favourite scent of many years…
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the Gunwharf store I came away with not 1, but 2 gorgeous perfumes that I would say are better and last longer than the one I've used forever!
The lady was so lovely and worked out exactly which 'notes' I favoured and then recommended accordingly. I've also shopped online and got a right bargain in the sales with speedy delivery. I love my new perfumes and will be returning!
6 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional
Very professional, polite and helpful approach by both assistants in the shop.
Perfume was delivered the next day. Excellent service. Will definitely use this service again.
4 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Being helpful
The lady that served me was very helpful I wanted some body cream which they never stocked so she ordered it for me and it came the next day very good service all round
l
23 de março de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
Very helpful. Perfume was out of stock but was delivered next day.Staff were very friendly.
6 de março de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had my Chanel No 5 delivered very…
I had my Chanel No 5 delivered very promptly and I was very pleased with that.
Also I paid a very good price which is the cheapest ever. Chanel No 5 is my all time favourite and 100ml should last me a very long time.
Thank you
27 de fevereiro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff
3 de março de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I walked into the Gunwharf branch in…
I walked into the Gunwharf branch in Portsmouth. I met a lady named Patricia Spragg, oh she was God sent. So patient and helpful. It took weeks for me to get my refund but she was behind it in chasing up . I would drive from Chichester to that shop and talk to Patricia who was really helpful. After a battle she managed to get my refund back from an order in which I did not receive all that I had paid for .
28 de janeiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Your prices are excellent and received…
Your prices are excellent and received the Order so promptly
4 de fevereiro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service and got a discount on my perfume as it wasn’t in stock in the store. It got delivered a few days later to my home.
18 de janeiro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful presents staff happy bunny in the shop and…
Helpful presents staff in the shop and online delivery on time
16 de dezembro de 2025
Resposta da The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Sales assistant was very helpful
Sales assistant was very helpful, knowledgeable & friendly while dealing with the purchases in a busy outlet.
10 de dezembro de 2025
Resposta da The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Resposta da The Perfume Shop - Portsmouth 81
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Resposta da The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I brought my daughter’s perfume from…
I brought my daughter’s perfume from here for Christmas as there was a special offer on as it was in the Black Friday deal. They sent me in good time and wrapped up very well.
16 de novembro de 2025
Resposta da The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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