I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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Veja o que dizem as avaliações
I had such a lovely experience at this perfume shop! The sales assistant her name is SHENAY was incredibly kind, friendly, and genuinely helpful. Her positive energy and warm approach made the who... Ver mais
A empresa respondeu
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the... Ver mais
A empresa respondeu
Came in the shop and Shaz was amazing. She was super helpful, and efficient and really helped make it a more relaxed experience by being kind to my child. Customer service was above and beyond.
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, Reino Unido
4,7
Excelente
82 avaliações
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Diane was very helpful for a clueless husband getting a gift for my missus
Diane was very helpful
18 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zubair
Every time i come into the store and am served by Zubair I am met with exceptional service, its gotten to the point where I'll only go in to by something if I see him in there working.
The way he talks to the customers he's serving and even how politely he measures people waiting that he'll be right with them is nothing short of perfect.
14 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shaz from the Stratford branch was an…
Shaz from the Stratford branch was an amazing help and made me very so welcome and comfortable. She was quick to help me and I found exactly what I needed. She also recommended me to buy the refill pocket bottles which was very thoughtful of her, thank you shaz!
10 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice experience at perfume shop in Stratford
Shaz was very kind and extremely helpful with our perfume search as well as adding a great bunch of goodies to go with. Our experience here was really great. Highly recommend.She made our day
8 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service skills from Shaz
Shaz- Stratford shopping centre
I had such a wonderful experience at the perfume shop Stratford thanks to Shaz. From the moment I walked in, she made me feel welcome and comfortable. Her customer service is truly excellent — she was friendly, patient, and incredibly knowledgeable about all the fragrances.
Shaz took the time to understand exactly what I was looking for and offered thoughtful recommendations without being pushy. She explained the different scent notes clearly and helped me find a perfume that suited me perfectly. Her positive attitude and genuine enthusiasm made the whole experience enjoyable.
It’s rare to come across someone who delivers such attentive and professional service. Shaz is a real asset to the store, and I’ll definitely be returning because of her. Highly recommend asking for Shaz if you visit!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was amazing she really made…
Diane was amazing she really made effort selling my dior product gift wrapped it amazing thank you so much Diane. Xxx
3 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane in Stratford Town Centre branch…
Diane in Stratford Town Centre branch was an absolute delight. Impeccable customer service and very knowledgeable. A certain asset. Highly recommend
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shaz is best she is great she give me…
Shaz is best she is great she give me best customer service
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very bad experience
Very bad experience. Lack of communication
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello Lucy,
I’m very sorry to hear about your experience and the lack of communication you encountered. After looking into this, I’m happy to see that the issue has now been resolved and that your refund has been processed.
We sincerely apologise for the inconvenience and appreciate your patience while this was sorted.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Top-notched custom!
I had an excellent customer service experience today at The Perfume Shop, Stratford Centre.
Diane was incredibly warm, helpful, and polite throughout the time I spent in the store selecting from the wide variety of options available.
Suffice it to say, I was highly impressed by her sales approach that I nearly bought all the perfumes!
The real game changer was the beautifully and neatly wrapped 🎁 gift for my girl. I’ll definitely be coming back.
Best regards!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hi Kelechi,
We’re so happy you had such a great time at our shop in Stratford Centre and that Diane was so helpful with your visit. We hope next time you find even more favourites! We’re glad to hear that you plan on returning and send our kindest regards, we hope she loves the perfume!
Best wishes,
Austin
The Perfume Shop Customer Services
Diana was a helpful
Diana was a helpful, cheerful attendant.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very friendly and knowledgable
Very friendly and knowledgable, really enjoyed the experience. Thank you Shaz Stratford
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Diane
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
verry good experience good product…
verry good experience good product original and every time good prices
30 de dezembro de 2025
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. It's great to hear your kind words and recent experience.
The Perfume Shop
Its was so helpful and kind Alysha
Its was so helpful and kind Alysha
5 de dezembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great service in store
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the huge box. Fortunately no damage done but won't be opening until the 15th December, fingers crossed ok.
27 de novembro de 2025
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
The staff are respectful and friendly
Customer care is excellent, they have good communication skills.
28 de novembro de 2025
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Staff were really nice
Staff were really nice. Shaz from the Stratford branch assisted me well. Lovely team
14 de novembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service — shaz from the Stratford store
I went to the Stratford store branch and spent a good amount of time with shaz who really put her all into helping me find the perfect scent for me. I was very 50/50 about trying on a new scent but we found one that’s perfect. Also btw shaz it’s been about an hour or so since we sprayed it on my hand and the dry down on this scent smells even more amazing.
6 de novembro de 2025
Avaliação não solicitada
Resposta da The Perfume Shop - Stratford Centre 190
Hi,
We're happy to hear that you had such a positive experience! It's wonderful that our team member helped you discover a scent you love. We appreciate you taking the time to share your feedback; it means a lot to us.
Sharain - The Perfume Shop
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