The Perfume Shop - Trinity Centre Leeds 371 Avaliações 

120
O TrustScore é 5 de um total de 5

4,8

Unit 3.31, Trinity Centre Leeds, LS1 5AT LEEDS, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Moyo was really nice to me,even when I was indecisive of what fragrance to go with,she was patient with me,Thank you Moyo,I am sure coming back because of you You.

Avaliado com 5 de um total de 5 estrelas

Sometimes as a non-passing trans woman, I get treated differently to other women. When I visited TPS Trinity, I didn't feel that way at all. I got a warm welcome, kind and considerate service, an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went in to the store to find one good perfume, and ended up buying 4 exceptional ones. All thanks to Will and his expert knowledge of perfume notes. He understood exactly what we wanted from the ve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went to the Leeds trinity branch and i had the most fun interaction with excellent customer service. The lady who helped me was called Jodie she was amazing took her time to understand what i was... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Perfumaria
  2. Fornecedor de Produtos de Beleza
  3. Fornecedor de Cosméticos e Perfumes
  4. Loja de Cosméticos
  5. Fornecedor de Fragrâncias e Aromas
  6. Loja de produtos para cabelo

Escrito pela empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Informações de contato

  • Unit 3.31, Trinity Centre Leeds, LS1 5AT, LEEDS, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(120)

34.742 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

jodie was great

jodie was great, fantastic experience in the store itself, great selection and received good assistance

4 de junho de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Avaliado com 5 de um total de 5 estrelas

Best service ever!

Amelia & jodie were absolutely fantastic! Love their amazing personalities and customer service! They know their knowledge for the best perfume tailored to you. I will only be coming to them for my perfumes, thank you very much!

26 de maio de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Avaliado com 5 de um total de 5 estrelas

Went into the trinity store

Went into the trinity store, was served by two lovely ladies Jodie and Macy who were both very helpful . The service received from these two ladies was fantastic they went above and beyond to help me find the right perfume. Both are a credit to the store they didn’t once rush me and were more then happy to help

14 de maio de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Avaliado com 1 de um total de 5 estrelas

Opted for express collection as was on…

Opted for express collection as was on a tight timeline, didn't arrive and instead went in standard, been waiting for them to cancel the order as it's ready to collect and they are still unable to do this. I'm expected to wait 2 more weeks for it to be considered uncollected and then refunds processed which takes another 14 days. 1 month of waiting for something that should have arrived next day but instead chose to arrive after I'd left for holiday. Won't bother using again.

25 de abril de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

We understand your frustration with the delay in your order and the inconvenience it has caused. We strive to provide a seamless experience for our customers, and it is disappointing to hear that your order did not arrive as expected. We apologize for the extended wait and the difficulties you've encountered with the cancellation process. We are committed to improving our services and addressing customer concerns.

Kind regards,
Sharain
The Perfume Shop Team

Avaliado com 5 de um total de 5 estrelas

Jayden was absolutely amazing

Jayden was absolutely amazing – super friendly, helpful, and knew exactly what to recommend. Made the whole experience quick and enjoyable. Thank you!

28 de março de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Avaliado com 5 de um total de 5 estrelas

I love my perfume

3 de fevereiro de 2025
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

Amazing service from jodie

Came in just wanting to buy my parents a gift for valentines, i was assisted by the lovely jodie and tracy in the store. Jodie was very polite and patient with me ensuring i got the right scent. The store had an incentive on which allowed customers to spin a wheel in order to win some goodies, which i think was a sweet idea given the occasion. Jodie then selflessly asked me to be her galentine for this year in which I also received more perfume bits. I really enjoyed my trip and would recommend her service to anyone.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

We are thrilled to hear about your positive experience! It's wonderful to know that you were well taken care of by our team members. Their dedication to providing excellent customer service is truly appreciated. We're happy to hear that you found the perfect gift for your parents and that you enjoyed the special Valentine's Day promotion. We strive to create a welcoming and enjoyable shopping experience for all our customers.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

Lauren the legend helps bewildered buffoon

Well where do I start, I came in Leeds trinity looking for ideas for my dad birthday that was coming up and knew he liked collecting aftershaves. I came into The Perfume Shop and I was utterly bewildered about what I should get my dad, I’m not very well versed in fragrances and how to go about finding something new that would still be along the lines of what he likes… Cue Lauren! Honestly she clearly saw that I was a bit lost and came to help me out right away, she was very enthusiastic and clearly knew her stuff as all it took was for me to mention ‘Hugo Boss orange’ or ‘Savage’ (ones that my dad already owns and really likes) and boom! There was multiple tester strips already out and within minutes she easily showed me what he already and a few variations that were similar but not too overpowering; as I had left it up to last minute (as a bloke usually would) she saved a great deal of stress and reassured me that this would be a great option for him. Just gave my dad the aftershave a few hours and its safe to say it was a hit and for the first time in years my dad actually complimented me on my choice of gift (apparently, I have a bad taste in wine - could have lived without knowing the last bit but hey ho)

Thanks again Lauren! You guys give her a raise!

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

We're thrilled to hear about your positive experience at our Leeds Trinity store. It sounds like Lauren went above and beyond to help you find the perfect gift for your dad. We appreciate you taking the time to share your story and highlight Lauren's expertise and enthusiasm.

It's wonderful to hear that your dad loved the aftershave and that you were able to find a gift that he truly enjoyed. We're always striving to provide our customers with excellent service and it's heartwarming to know that Lauren made your shopping experience so positive. We'll be sure to pass your kind words along to her.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

Lauren was amazing

There was a lovely sales assistant called Lauren spent 30 mins searching for my perfect fragrance.
I think I will be buying it for life her knowledge and pleasant attitude made the whole experience amazing.
Will recommend anyone to go.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

We're so happy to hear about your positive experience! It's wonderful to know that Lauren went above and beyond to help you find the perfect fragrance. We strive to provide excellent customer service, and we're thrilled that you found it here. Thank you for your kind words and for recommending us to others.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

Helpful staff

I came into store looking for a perfume for my sister, Lily and Jayden were really helpful and worked together to suggest me fragrances that suited my needs. I ended up with the perfect gift. Lily gift wrapped it beautifully with a personalised ribbon which I thought was a nice touch. Would really recommend the perfume shop in Leeds trinity.

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Hey!

Thank you so much for your wonderful review. Thanks for shopping with The Perfume Shop.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Service!

I’m a regular customer at Perfume Shop, and the experience is always outstanding! Their customer service is consistently top-notch, which keeps me coming back. As someone who loves perfumes, I visit frequently, and every time, the team is incredibly helpful and knowledgeable.

A special shoutout to Tracy and Tom, who always go above and beyond to provide the best service. They’re both friendly, professional, and truly understand fragrances, helping me find the perfect scent every time. Their recommendations are always spot on!

If you love perfumes and appreciate great service, this is the place to go. Highly recommend!

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Thank you for your kind words and for being a loyal customer. We are delighted to hear that you consistently enjoy your experience at our store. It's wonderful to know that our team, particularly Tracy and Tom, have made a positive impact on your visits. We strive to create a welcoming and knowledgeable environment for all our customers, and their dedication to providing exceptional service is truly appreciated. We are thrilled that you find their recommendations helpful and that you continue to enjoy discovering new fragrances with us.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

They have personalized ribbon !!!

The service was exceptional, Masie was very patient and polite. She even wrapped my gifts for me.

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

I came into the Leeds trinity shop late…

I came into the Leeds trinity shop late in the evening yesterday, I was served by a lovely lady called Tracy. She was delivering me great customer service at the time, I witnessed a theft in store which was quite overwhelming but Tracy still remained calm, and stil delivered great customer service. I would just like to recognise how professionally she dealt with the situation

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

We appreciate you taking the time to share your experience. It's wonderful to hear about Tracy's exceptional customer service, especially during a challenging situation. We're proud of our team members who consistently strive to provide a positive experience for our customers.

Kind regards,
Sharain

Avaliado com 5 de um total de 5 estrelas

Customer service @ TPS

I’m a frequent customer at the perfume shop in trinity and I’ve never had a problem with the customer service - the staff are so lovely and helpful. Maleehah especially has always been very accommodating and patient, helping me as much as I need :)

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Avaliado com 4 de um total de 5 estrelas

Very Good!… The staff were helpful and…

Very Good!… The staff were helpful and accommodating.

25 de janeiro de 2025
logotipo da The Perfume Shop - Trinity Centre Leeds 371

Resposta da The Perfume Shop - Trinity Centre Leeds 371

Thank you for your kind review! We appreciate you taking the time to share your positive experience. We're glad you found our staff helpful and accommodating.

Kind regards,
Sharain

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