Very polite and friendly, we tend to always raise issues when things go wrong but forget to praise when something good happens . hence why I have taken time out to appreciate the wonderful service I r... Ver mais
Localização
Trocar localizaçãoc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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Veja o que dizem as avaliações
I had such a lovely experience at This store today thanks to Natalie. She was friendly, patient and really knowledgeable about the different fragrances. She took the time to listen to what I was looki... Ver mais
A empresa respondeu
I was served by Ms Princess at your Woolich branch this afternoon and her service was excellent. Her attitude is greatly worthy of every appreciation. Even when I had forgotten my bank card at the bra... Ver mais
A empresa respondeu
I went to buy my partner a birthday fragrance and young lady called Natalie really helped me with my purchase ended up buying more than I intended thank you!
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, Reino Unido
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Today
Today, I visited the shop as usual to buy a small everyday perfume, since I like to spoil myself. I believe smelling good is good business. Poppy was very helpful and assisted me greatly. I chose the latest fragrance released just before Valentine's Day. This shop is my go-to for perfumes, always reliable and helpful. Thanks, Poppy, for your assistance today; I smell fantastic.

Resposta da The Perfume Shop - Woolwich SD 559
Leni was amazing!
Leni was amazing! One of the best customer service I’ve had in a long while… she has a lovely friendly approach and honest nature - give this girl a bonus please!!!
She gave me great advice for what best suited my requests and very patient (as I was quite indecisive) 🙏🏽
Thnx Leni 🤗

Resposta da The Perfume Shop - Woolwich SD 559
Amazing service from Leni
Amazing service from Leni. She helped me choose the perfect gift for my partner and was incredibly patient while I decided. As a bonus, I also got 20% off.
Thank you,

Resposta da The Perfume Shop - Woolwich SD 559
Ericka from Woolwich shop
Ericka from Woolwich shop, on Powis Street was exceeding our expectations, we entered for a perfume, she proposed us other items which were nice quality and we had 20%off. She wraped very nicely our items! Thank you very much Ericka and The perfume shop!

Resposta da The Perfume Shop - Woolwich SD 559
Poor customer service and breach of own Terms & Conditions
I’ve been a loyal customer since 2018, but a recent experience at the Woolwich store has ended that. I suffered from severe vertigo and couldn't collect my order within the 14-day window. I called the store to request a 5-day extension, which was refuse. I then offered to send my husband with my ID and order number. Despite your website’s Terms & Conditions (Paragraph 3.3) stating that third-party collection is permitted with ID, the staff refused this as well and cancelled my order.
To make matters worse, they refused to refund the £15 worth of points used for the purchase. It feels like they took advantage of my sickness to pocket my loyalty points. I am incredibly disappointed and will not be shopping here again.

Resposta da The Perfume Shop - Woolwich SD 559
Lovely service given by Natalie in the…
Lovely service given by Natalie in the Woolwich branch. Very helpful !

Resposta da The Perfume Shop - Woolwich SD 559
Nada the customer service girl was so…
Nada the customer service girl was so amazing! She made my shopping experience so much easier ❤️❤️

Resposta da The Perfume Shop - Woolwich SD 559
Leni is a good sales advisor/expert
Leni is a good sales advisor/expert. She demonstrated good understanding of perfume and comparism analysis. I was determined to buy Dior Sauvage but it was not in stock. She gave value propositions of MONTBLANC and got the sale. Keep it up, Leni.

Resposta da The Perfume Shop - Woolwich SD 559
Princess from the perfume shop in…
Princess from the perfume shop in woolwich has been outstanding with my requesting always smiling and being nice while I asked to check different perfumes for my parents she even gift wrapped my perfume amazingly she is such a lovely person

Resposta da The Perfume Shop - Woolwich SD 559
A staff member named Leni and Lisa at…
Two staff members namely Leni and Lisa located at the Super Drug perfume shop store in Woolwich SD 559, displayed exceptional customer service during my shopping 🛍️ visit at this store, 🏬 these ladies greeted me with warm smiles, very polite, and showed a very high standards in regards to their job description at The Perfume Shop 🏬

Resposta da The Perfume Shop - Woolwich SD 559
I think Erica has excellent customer…
I think Erica has excellent customer service skills

Resposta da The Perfume Shop - Woolwich SD 559
Very happy to attend to customer
Very polite and happy to attend to customers. I'm happy to come back.

Resposta da The Perfume Shop - Woolwich SD 559
Leni was very helpful during my visit…
Leni at the woolwich shop was very helpful during my visit today.

Resposta da The Perfume Shop - Woolwich SD 559
Prithi was really helpful trying to…
Prithi was really helpful trying to find me an alternative perfume, similar to the one I asked for and smells amazing! Really helpful thank you!

Resposta da The Perfume Shop - Woolwich SD 559

Resposta da The Perfume Shop - Woolwich SD 559
Erika is amazing she helped so much and…
Erika is amazing she helped so much and was very friendly. she gave great recommendations too

Resposta da The Perfume Shop - Woolwich SD 559
I went to the Woolwich store today &…
I went to the Woolwich store today & was very busy. 2 young ladies Natalie and Poppy was serving many customers. From the moment I arrived I seen them
Acknowledge every customer. I was waiting for around 10 mins but when served by Natalie I find a perfume for brothers birthday & even how busy she was was very polite. Will def return

Resposta da The Perfume Shop - Woolwich SD 559
SATISFACTORY

Resposta da The Perfume Shop - Woolwich SD 559
Was looking for some perfume gifts and…
Was looking for some perfume gifts and found the perfume shop doing offers on hugo boss and few others. I rushed to the store in woolwich as soon as it opened after finishing my night shift just to double check at 9am. The Staff was really helpful and was able to order directly to store as they didnt have enough stock as the offer was still live. Didn't take long order was completed and collected few days later. Amazing staff and really helpful. Wish the offer comes back soon. Thanks will be back soon. Regards Imran

Resposta da The Perfume Shop - Woolwich SD 559
Hamida has bee such a wonderful…
Hamida has bee such a wonderful customer service rep. She deserves a pay rise and promotion. Wish her well in her endeavours

Resposta da The Perfume Shop - Woolwich SD 559
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