Awesome customer service! My original Thera Hair brush arrived broken (wouldn’t do the mist mode) and when I contacted customer service, they were so quick to address the issue. They sent me a new one... Ver mais
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Veja o que dizem as avaliações
I have only been on this for a very short period of time. I like the condition silkiness that it is leaving my hair. It was dry before. But, it needs to ramp up faster to get my receding hairlin... Ver mais
NEVER RECEIVED PRODUCT. company uses unheard of shipping courier whose website is very suspicious. Emailed customer support and they said they updated shipping status. After 1 month , no news. They al... Ver mais
A empresa respondeu
I purchased item from them which did not work as described. I contacted them, they gave me instructions on returning the item, I informed them of the date of the return and included the tracking numbe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
TheraHair is a premium hair wellness brand dedicated to helping women restore fuller, healthier hair through science-backed, natural therapies. Our core innovation, the TheraBrush, combines red light therapy, blue light therapy, massage vibration, and essential oil diffusion to revitalize scalp health and stimulate hair growth, all in just 10 minutes a day. Our expanding product line includes a nutrient-rich hair tonic, shampoo, conditioner, and filtered showerhead, all formulated to support long-term hair restoration.
Informações de contato
2125 Biscayne Blvd, Suite 204, 33137, Miami, Estados Unidos
- support@therahair.com
- therahair.com
3,0
Bom
40 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I want to amend my review of the…
I want to amend my review of the Therabrush Company. After writing a negative review out of sheer frustration, this company reached out to me, apologized for the confusion, made good on their guarantee and refunded my $ in full. I want to thank them for their customer support. Unfortunately the product wasn’t working for me, but it’s not to say others may have a different result.
Thank you Therabrush for your attention to this issue.
27 de maio de 2025
Avaliação não solicitada
Resposta da Thera Hair
Thank You! This review means alot. We know we have fallen short at times in the past, but we've put a lot of effort into improving our product and our service.
I'm happy we were able to make things right for you. If you ever want to try our new 2.0 version TheraBrush, contact us for a full credit toward the new model!
Thera Hair Support
NEVER RECEIVED PRODUCT
NEVER RECEIVED PRODUCT. company uses unheard of shipping courier whose website is very suspicious. Emailed customer support and they said they updated shipping status. After 1 month , no news. They also email you a pyramid scheme marketing scam job after you order with them. BEWARE!!!
8 de abril de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Amanda,
We’re truly sorry to hear about your experience and the delay with your order. After looking into it, we can confirm that your package was delivered on April 21st. That said, we completely understand your frustration with the delay, and we’re committed to making this right.
Please don’t hesitate to reach out to our support team so we can personally assist you further. We’d love the opportunity to help resolve any remaining concerns.
Thera Hair Support
support@therahair.com
Scam
Scam! DO NOT BUY! Paid money. Never got it. No customer service! Only
EmailWith Automated reply. BEWARE!!!!!!
1 de março de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Sigal,
I'm very sorry we fell short on getting back to your email. Typically our email response time is under 6 hours. Occasionally they can go to spam inbox, but either way, we want to make this right.
Please contact us at our new support email: support@therahair.com and we will help ASAP!
Thera Hair Support
support@therahair.com
I love the the brush!!
I love the the brush. definitely works!! <3
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Thank you Britney! We are so happy you love the brush! We recommend you look into the new model we just released which is even better than ever!
Absolute garbage
Absolute garbage! Took forever to receive it, then when I finally got it, it leaked water out the charging port. Contacted the company to return it, they won’t refund my money, they said they would send another one. I’m still waiting, haven’t received anything. I think cheap and scammy!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Claw,
I'm so sorry that you had this experience and we want to make it right. We just released our NEW design TheraBrush which is even higher quality and fixed many of the issues of the previous model. Please contact our support so we can send you the new one!
Thera Hair Support
support@therahair.com
Ordered and never received
Ordered and never received, they refused to refund me or replace even with proof via photos/video the order was never delivered. DO NOT USE THEM, DO NOT TRUST A COMPANY that does that to their customers. They will not do the right thing and they will keep your money. Not worthy of 1 star.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Samantha,
It seems we fell short here. We've worked really hard to re-vamp our customer service and are committed to making this right. Please contact us with your order details so we can process your refund immediately.
Thera Hair Support
support@therahair.com
Scam! I ordered a brush and it was sent back…
I ordered a brush and it was sent back to the sender, I didn't get my money back. I am very sad. No customer service and I don’t have the product but paid for it.
No recommendation! I gave 1 star because I couldn’t give less!
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Fabienne,
I am so sorry that your experience was less than you hoped. We know we've fallen short in some cases, but we're re-vamping our customer support and are committed to making this right! Please contact us with your order details so we can process your refund or send you our new model TheraBrush.
Thera Hair Support
support@therahair.com
It’s tricky, but it works!!!
Make sure you mix the oil with a little warm water, otherwise adding only oil will clog the steamer, and adding cold water will create a cold steam which won’t open up the hair follicles or help absorb the oil into your scalp. The massage and light works great.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Rena!
Thank you for this review! And you're right, adding only oil can clog the brush and is the reason for many other customer complaints. If it's properly diluted with water, it should work perfectly!
Also, our NEW TheraBrush comes with a water based natural hair tonic, which works directly with the device!
We appreciate your review, if you contact us, we would love to give you a discount toward the new brush!
Thera Hair Support
support@therahair.com
Therabrush is definitely a scam I received my order and found no red light nor blue or steam. They charged me 65 dollars I will definitely contact my bank.
There was no red light nor blue light or steam. I was charged 65 dollars. This could have been a great product smh.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Thera Hair
Hi Katie,
If your brush had no red light or the mist wasn't working, it sounds like it was most likely a charging issue or the product was damaged. Please contact our support to make this right!
We released our new model of TheraBrush which is even better than ever and we are confident you will love it.
Thera Hair Support
support@therahair.com
It's a scam/ fraud company
It's a scam company, didn't deliver my order within 15 days and then when it arrived the quality is sooo cheap! I paid 45£ for such a cheap quality product. The same product is available on eBay and Amazon for about 10£. They don't reply on time and at all. They product came from china and hen I asked them about the return then asked me to send it to UAS and from list of specific companies which charge 45£. This is pathetic. You can get the SAMEEE Thing on shien and eBay too for 8-10£
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Fgb,
I'm sorry you are unhappy with the old model of brush. We are the original creators of TheraBrush and all of the ones seen on Ebay, Amazon, etc are knockoffs.
Actually, we just released our NEW model of brush which we spent a year working on and is fully patented. Please contact us so we can make this right and refund or send you the new model!
Thera Hair Support
support@therahair.com
if i can leave -100stars
if i can leave -100stars, i would.
This company is a scam. Don’t belive what they say about 30 day return. I was super disappointed of their product, returned the brush, and never got my money back. I emailed customer service, no answer. I also bought their rosemary oil, and turns out there isnt even any rosemary in the oil. Its some sort of oil blend, and it feels watery and doesnt smell like rosemary at all. It’s clearly some counterfeit product. I can’t even believe this company is still alive by lying and scamming ppl like this.
2 de maio de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Li Vivian,
I truly apologize for your experience. Are you certain you ordered directly from our official site? There are countless knockoffs pretending to be us and the product quality is questionable.
However, we want to make this right, please contact us with your order details.
We just released our new model TheraBrush and our natural 4 ingredient hair tonic. It's quality is 2nd to none and truly the best on the market.
Thera Hair Support
support@therahair.com
Horrible Customer Service
I received my brush, but the steam doesn't work. I sent an email to the customer service address but no one has responded. Like most of the other reviews, it appears to be a common complaint regarding customer service.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Linda,
I am sorry the steam wasn't working for you on the old model of TheraBrush. A common issue is when pure oil is added directly without dilution, it can get clogged.
However, we want to make this right. We just released our new, higher quality, patented TheraBrush 2.0. Please contact us so we can refund you or send you the new model.
Thera Hair Support
support@therahair.com
Scam
Scam! Don’t buy! No customer service number. If you contact through email, you get an automated generic reply not addressing your issue. If you even get your order it will not work. Only way to get a refund is to dispute through your credit card. Total scam!!!
8 de novembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Andrea,
I am sorry we fell short here, but we have undergone a complete re-brand and re-vamped our customer service. The automated email is sent when you contact us but our response time from our agents is typically 6 hours.
Please contact us with your order details, so we can refund you or send you the new model of our TheraBrush!
Thera Hair Support
support@therahair.com
This company will nor respond to you…
This company will nor respond to you and when I received the brush it wouldn't work . I send the item back to them . Im still dealing with my credit card company to credit me for the product .
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Rebecca,
I truly apologize we fell short for you. During the holidays we were completely overrun, and underprepared with our small team.
Good news is, we have rebranded and completely re-vamped our customer support. We are committed and prepared to make this right for you!
Please contact us again!
Thera Hair Support
support@therahair.com
Don’t buy it !!!!
The company is a scam. Ordered by accident, tried to cancel within a few hours and they said no. Weeks later recieved a cheap brush that doesn’t even work. Paid shipping to return the lousy thing, now no refund. Will contact better business and discover and dispute . They recieved brush on Nov 27 and I have heard nothing. Stay clear of these scammers
27 de novembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Andrea, we responded to your previous review and want to make this right for you! Please contact us!
Thera Hair Support
support@therahair.com
Can I give Zero stars
Can I give Zero stars. Thera brush is a scam. I lost my money. They never sent me the product and won’t refund my money back. The worst customer service once you have placed the order. Guys there are so many other better options available in the market.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Seema!
I just checked and see that your order was placed on Nov 19 and delivered on Nov 28th. Tracking # CJPJD2211400414YQ
If you are having issues with your order, we stand by it and would be happy to make it right for you! Please contact us!
Thera Hair Support
support@therahair.com
Not worth the money
Received the brush as indicated. But complained to the company that it used too much electricity at recharging that it couldn't pay to use it - and that my hairline was receding with use. Wanted a refund. They promised satisfaction garanteed or money back. Despite repeated e-mails, no response.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi there!
I'm sorry that your experience with the old model of TheraBrush was less than you hoped.
We have completely rebranded and launched our newly designed and improved TheraBrush 2.0, it is truly an amazing product and even more effective!
We're happy to refund you for your order, or send you the new model. Contact us!
Thera Hair Support
support@therahair.com
Scam store
Scam store . Ordered 2 weeks ago and just getting emails saying it’s in transit , it’s in transit . They don’t deliver and don’t even refund . Please don’t order this plastic peace of junk. 🙏🏻
24 de agosto de 2024
Avaliação não solicitada
Resposta da Thera Hair
Hi Himani,
I checked your order and the tracking shows it was delivered successfully. If you are unhappy with your brush, we are happy to refund you or replace it with our brand new TheraBrush 2.0
Please contact our new support email
Thera Hair Support
support@therahair.com
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