The Return Company Avaliações 

71
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The product is of very low quality. No directions for how to operate the product. No given contact no, email Not even a slight product's name ascribed outside the package and inside. I wouldn't recomm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Sorry to see everyone's bad experiences - mine was very positive! Delivery was scheduled via text and when I needed an alternate date, they were very accommodating! Delivery guys showed up at 7:30am s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time buying experience with The Return Company. After reading many good and bad reviews, I decided it to give it a try. And I am so glad I did! I purchased a dining table and chairs deigned by R... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's miss... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city. By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet. Find a new favorite piece or refresh your entire home with a makeover!


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

71 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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3,4

Todas as avaliações

(71)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Big help with all the details- EXCELLENT!

They were super helpful with the planning and executing of my pick up- I was driving 5 hours one way to get a table and they made it easy and less stressful for me in communicating with the warehouse, providing me with extra ways to reach a human if needed for the day of my travel incase I ran into trouble.

30 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent

I was pleasantly surprised with the condition of the sofa, description said New-open box but when you get 80% off, I expected some minor scratches, much to my surprise both the item and delivery was excellent.

27 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! Customer service is very quick to reply with answers and shipping was within the time frame stated! The products are definitely original and I also received it in good condition with its original packaging as stated! Definitely would recommend shopping here to anyone!

26 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great experience

My experience was great! They had the chairs I wanted at half the price and they were able deliver them out of street. The items were packed well and in the original boxes. I love them!

27 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

The Return Company is the best!

I normally don't write reviews, but I had the best experience with The Return Company! I was eyeing a bed at Rove Concepts for quite some time, but it was very expensive. When I saw the open box price at TRC, it seemed too good to be true, but I went for it and am thrilled! I spent $75 to pick it up at a storage unit and it was so easy and the people who helped us couldn't have been nicer. The bed was wrapped up in 3 boxes and in perfect condition, it was as if it was never even opened to begin with. It was super easy to put together and it is a very high end bed. My husband and I are super happy customers!!!

30 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Great couch and customer experience

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's mission and will buy from them again.

11 de agosto de 2023
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Resposta da The Return Company

We are so glad it all work out fine and thank you for the review, enjoy!

Avaliado com 1 de um total de 5 estrelas

Not reputable, buyer beware

We tried to use The Return Company twice, and twice they failed to deliver our items. We wanted to give them a second chance after the first mishap because they claimed the first item was missing due to "inventory issues", so we tried to buy a rug. Just like the first time, on the day of the delivery, they decide to notify us that the item was never available in the first place. One suggestion I would make is that if the item was missing inventory, that they should notify the customer ASAP, not until the order is processed and the customer is expecting the item. Very disappointing, can't say I recommend at all.

19 de agosto de 2023
Avaliação não solicitada
logotipo da The Return Company

Resposta da The Return Company

Hi William, we are very sorry your experience was not the best. We deal with Returned items, that's the business model, we do not carry inventory like regular retailers, and when something happens to an specific item at the warehouse were we collect them we have no choice but to cancel those orders, this information is not always available immediately but everything gets refunded accordingly if the sale already happen.

Avaliado com 1 de um total de 5 estrelas

Buyer Beware

The moving company delivered the wrong chair during a scheduled delivery where I had to take time off from work to receive. They only text no phone calls.
Would never use them again!

29 de julho de 2023
logotipo da The Return Company

Resposta da The Return Company

We are sorry the team delivered the wrong chair the 1st time, but also on the same day they swapped them and even agreed to deliver to a different location.

Avaliado com 5 de um total de 5 estrelas

Totally worth it! Smooth experience

It felt like I was taking a risk ordering with this company since it seemed too good to be true, but I couldn’t be more pleased with the outcome. I love my new stools. I got such a great deal on them, and they came out of the box in “like new” condition. I had been waiting for this upholstery/stain combo to come back in stock for months on the original website and had just about given up on these stools, so when I found 3 of them, local to me, for a third of the price, I knew I had to take the chance, and I’m so glad I did. Delivery went smoothly and there was good communication! One of the stools had a little scratch and maybe that’s why it was originally returned, but I was able to fill it in with a furniture marker/wax crayon and you can’t even tell. All of the stools wobbled, but after putting felt feet on them and doing the loosen/tighten adjustment, they’re solid. I was more than happy to put in an hour of work to make these chairs perfect.

11 de julho de 2023
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Resposta da The Return Company

We are very glad and hope you enjoyed your items!

Avaliado com 5 de um total de 5 estrelas

GOOGLE PHONE

Hi, I’m trying to get in contact and no one is answering your google line.
Is there any way I can pick up your item instead?? I’ve been looking to purchase something for weeks now. Thank you!!!

19 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Legit

The process of ordering, checking in at arrival and picking up the merchandise couldn't be more simple. Highly recommend purchasing products from here. The protective covering over the furniture was way more than I was expecting. Will purchase from here in the future.

9 de julho de 2023
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Resposta da The Return Company

Thank you very much!

Avaliado com 5 de um total de 5 estrelas

Got a great sectional at a great price…

Got a great sectional at a great price ! It came in like new condition as described , communication from their third party warehouse is slow but did finally work out.

11 de julho de 2023
logotipo da The Return Company

Resposta da The Return Company

We're so glad you had a good experience! and got a great item!

Avaliado com 5 de um total de 5 estrelas

I'm extremely happy with my purchase

I'm extremely happy with my purchase. The items were delivered within the promised time, and the condition was impeccable. The discounts I received were really unbeatable. I would definitely buy again from them.

7 de julho de 2023
Avaliação não solicitada
logotipo da The Return Company

Resposta da The Return Company

Thank you very much, we appreciate your review!

Avaliado com 5 de um total de 5 estrelas

Item was as described

Item was as described, delivery came less than 10days after placing order, delivery guys were super helpful only downside would be for them to have an actual phone number where you can talk to a person.

30 de junho de 2023
logotipo da The Return Company

Resposta da The Return Company

Glad you're happy with your purchase! We understand that sometimes clients want to call, sorry about that but for safety, quality and security, we only keep communication via chat and email.

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