Easy, stressfree way to sell a saddle. As mine was one of the brands SB buys outright it was a quick and simple process. Saddle collected foc, receipt confirmed and payment received within the timefra... Ver mais
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Veja o que dizem as avaliações
I have been impressed from the start , I choose to sell my saddle outright the process was straightforward from the start . They kept me informed who was picking the saddle up , and when it arrived sa... Ver mais
Fabulous experience from start to finish. I can’t thank you enough for support and prompt process. This is first time I have done this and honestly the most straightforward process . I also had s... Ver mais
The team were excellent to work with. Easy to get hold of and ask questions. Everyone I spoke with or had communication from was knowledgable, friendly and professional. It was a smooth transaction fr... Ver mais
Detalhes da empresa
Escrito pela empresa
The Saddle Bank is the worlds fastest growing and most trusted online saddle retailer. With a huge selection of over 1700 saddles in stock, both new and used, The Saddle Bank has something to suit most horses. Whether you are looking to buy, sell, or part exchange, The Saddle Bank will gladly assist. Offering a 5 Day UK trial and 9 month buy back scheme, riders are confident when buying from The Saddle Bank. This is backed by the support of the friendly saddle experts on hand to help you via email or phone.
Informações de contato
10 Enterprise Way Yaxley, pe7 3wy, Peterborough, Reino Unido
- 01733 301 488
- info@Thesaddlebank.com
- thesaddlebank.com
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time using saddle bank to sell a…
First time using saddle bank to sell a saddle and was really impressed how quick and hassle free the service was. Saddle was collected on a Wednesday from a delivery service they provided and money was in my account 2 days later.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear your first experience selling with The Saddle Bank was quick and hassle-free. It’s fantastic to know collection and payment were both handled so promptly, making the whole process smooth for you.
Best Wishes,
The Saddle Bank Team
Excellent customer service. beautiful saddle, happy horse!
Excellent customer service, a beautiful saddle and a happy horse! Highly recommend!
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re thrilled to hear you received excellent customer service, and that both you and your horse are happy with your new saddle. It’s wonderful to know you would highly recommend us!
Best Wishes,
The Saddle Bank Team
Hassle free
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear you found the experience hassle-free. It’s great to know everything went smoothly for you!
Best Wishes,
The Saddle Bank Team
Submitted my saddle for a quote
Submitted my saddle for a quote, quote accepted and saddle sent all within 2 days. Would definitely sell through again great service!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re thrilled to hear that submitting your saddle for a quote and completing the sale was so quick and easy. It’s wonderful to know you would sell through us again!
Best Wishes,
The Saddle Bank Team
Saddle Sale
Sold my saddle to Saddle Bank! Easy process with a good price offered. Highly recommend.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear that selling your saddle with The Saddle Bank was easy and that you were happy with the price offered. It’s great to know you would highly recommend us!
Best Wishes,
The Saddle Bank Team
Great experience with the saddle bank
Great experience with the saddle bank, hassle free they picked my saddle up next day and paid very fast. Will definitely be using again in the future and have recommended to friends. Many thanks again!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re thrilled to hear you had a hassle-free experience, with next-day collection and fast payment. It’s wonderful to know you would use The Saddle Bank again and have recommended us to friends!
Best Wishes,
The Saddle Bank Team
Brilliant service easy and straight…
Brilliant service easy and straight forward good communication
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear you found our service brilliant, easy, and straightforward, with clear communication throughout.
Best Wishes,
The Saddle Bank Team
Easiest way to sell a saddle
22 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re thrilled to hear you found selling your saddle with The Saddle Bank so easy. It’s great to know the process worked smoothly for you!
Best Wishes,
The Saddle Bank Team
Really straightforward and quick…
Really straightforward and quick process of selling my saddle. Many thanks.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear that selling your saddle was straightforward and quick. It’s great to know the process was smooth for you!
Best Wishes,
The Saddle Bank Team
Took the hassle out of selling!
I've not used the saddlebank before but would definitely use them again! The whole process was seamless, I was reassured the whole time and there was no hidden fees or conditions.
Really took the hassle out of selling a saddle
29 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re thrilled to hear that your first experience with The Saddle Bank was seamless and reassuring, with no hidden fees or conditions. It’s wonderful to know we could take the hassle out of selling your saddle and that you would use us again!
Best Wishes,
The Saddle Bank Team
They do exactly what they say they do
They do exactly what they say they do! The process is extremely quick and hassle free. No changes on the prices quoted compared to when they receive the saddle and my saddle was not in perfect condition, it was well used. Payment made to my bank account a couple of days later. I originally booked a commission sale and later changed my mind to an outright sale of my saddle to the saddle bank. The customer service was very quick to respond to my query about this and were so helpful, also polite. The hardest part was getting a box large enough to fit the saddle into when sending the saddle to the saddle bank!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your detailed review.
We’re really pleased to hear you found the process quick and hassle-free. It’s great to know our team could help you smoothly switch from a commission sale to an outright sale, and that payment followed quickly. Thank you for sharing your experience, box-hunting included!
Best Wishes,
The Saddle Bank Team
Very easy and straight forward
Very easy and straight forward. Sold my saddle outright and had the money in my account after only a few days
26 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your review.
We’re delighted to hear you found the process very easy and straightforward, and that your outright sale was completed with quick payment. It’s great to know you had such a smooth experience.
Best Wishes,
The Saddle Bank Team
10/10
Always the easiest most hassle free way of selling your saddle! I wouldn’t do it any other way. I have sold two saddles with the saddle bank now and the quotes are unbeatable and the money is always in the bank the same day they receive your saddle. 10/10 service. Thank you ☺️
21 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much, Amy! 🤍 We really appreciate you taking the time to share your experience—and for trusting us not once but twice with your saddles. We’re so glad you found the process easy, hassle-free, and great value. Feedback like this genuinely means the world to us. Thank you for your continued support! ☺️
Best Wishes,
The Saddle Bank
Super, safe service!
The Saddle Bank made the whole process of selling my saddle so straight forward. I trusted their judgment and my saddle sold in great time. Thanks to the team for super aervice
25 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much, Katherine! We’re delighted to hear you found the process straightforward and that your saddle sold so quickly. Thank you for trusting our team, your kind words mean a lot to us.
Best Wishes,
The Saddle Bank
What a straightforward and stress free…
What a straightforward and stress free way of selling your saddle !!
The whole process from start to finish was very prompt and professional and any queries were dealt with quickly.
Would definitely recommend and use again.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much, Joan! We’re really pleased to hear you found the process straightforward and stress free, and that our team could help promptly with any queries along the way. We truly appreciate your recommendation and would be delighted to help you again in the future.
Best Wishes,
The Saddle Bank
Very happy with the saddle
Very happy with the saddle. Lovely condition and a reasonable price. They had a problem with their website after I made a purchase which they dealt with fairly well but did say i would get a confirmation email, which I didn't. I was cut off whilst talking on the phone about the collection. On collection from their premises I had to call them as I rang the bell and no one replied. I think a charge of £10 to change the gullet when you have the gullet and have just made a £700 purchase is a bit poor. It would have been nice customer service and wouldn't have cost them anything to help, hence 4 stars instead of 5.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you for taking the time to leave such detailed feedback, April. We’re really pleased to hear you’re happy with the saddle and found it to be in lovely condition and good value.
We’re sorry for the inconvenience you experienced with the website confirmation email, the interrupted phone call, and the wait on collection, this isn’t the level of service we aim to provide, and we appreciate you raising it.
Regarding the £10 bar swap fee, we do understand how this can feel disappointing. We carry out thousands of bar swaps each year, and each one takes around 15 minutes per saddle. There is a real wage cost involved in paying our staff for the time required to complete these safely and correctly, which is why the charge applies.
We do genuinely value your feedback, as it helps us continue to improve our service, and we’re grateful you chose to shop with us.
Best Wishes,
The Saddle Bank
seamless transaction from having the…
seamless transaction from having the saddle collected to selling it
23 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your kind feedback! We’re delighted to hear you found the whole process seamless, from collection through to sale. We really appreciate you choosing to sell with us.
Best Wishes,
The Saddle Bank
Outright saddle sellers beware of this company trying to charge for the return of your own property should they decide not to purchase on some whim they don’t even list in their own Ts and Cs!
As a seller, my experience was very disappointing. My saddle was declined following inspection due to a vague “straightness” concern, (for the record the saddle is not obviously wonky at all else I would not have sent it in) which is not clearly defined in the published T&Cs and does not align with the listed reasons for rejection (broken tree, reflocking, or requiring work done by a saddler).
I was asked to cover return costs, with reasoning framed around what would be “unfair” to the business rather than referencing contractual terms.
Sellers should be aware that assessments appear to involve subjective criteria beyond what is explicitly stated and should The Saddle Bank decline to purchase the saddle they will demand you pay to have it returned to you. My saddle was only returned to me free of charge AFTER I mentioned taking advice from a governing body. Sellers beware!
Well thank you for your reply The Saddle Bank however there is no clear twist in the tree you are grossly exaggerating to cover yourselves. I would hardly send in a saddle with a clear twist as you so call it as it would obviously be rejected and be a waste of time. Your response says it all trying to place blame onto sellers. So sellers watch out!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Hi Vittoria,
Thank you for taking the time to leave a review. I’m sorry to hear that you felt disappointed with our service, as this is never our intention when buying or selling saddles. We take great pride in offering the highest possible standard of service and always aim to resolve any issues as quickly and fairly as we can.
When we provide a quotation for a saddle, our intention is always to proceed with the purchase rather than reject it. Unfortunately, upon arrival, your saddle was promptly inspected and found to have a clear twist in the tree. As we would never knowingly sell a saddle with a structural fault, we had no option but to reject it.
This was communicated to you as soon as the issue was identified, along with photographs to clearly demonstrate the twist in the tree. While we appreciate that this may have been disappointing and may not have been something you were previously aware of, the condition of the saddle meant rejection was unavoidable.
As outlined in the contract sent with the original quote, the checks we carry out are clearly stated, including that if a saddle is rejected due to a tree fault, the return postage cost is the seller’s responsibility. For clarity, we covered the cost of the initial collection.
Quick efficient and easy
Quick efficient and easy .
Good communication and fast collection service with good options for selling your saddle .
19 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your kind review, Frances. We are really pleased to hear that you found the process quick, efficient, and easy. It is great to know you were happy with the communication and the fast collection service, and that the selling options worked well for you. We truly appreciate your feedback.
Best Wishes,
The Saddle Bank Team
The saddle bank made selling the saddle…
The saddle bank made selling the saddle of my horse I had lost a simple process and stress free giving me a fair price, communication was amazing and they kept me updated
21 de janeiro de 2026
Avaliação não solicitada
Resposta da The Saddle Bank
Thank you so much for your kind words, Natalie. We’re really glad we could make the process as simple and stress free as possible for you, especially during what can be such a difficult time. We’re pleased you felt the price was fair and that our communication kept you well informed throughout. Thank you for trusting us.
Best Wishes,
The Saddle Bank
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