Order was sent and charged despite cancellation. Return request was never responded to. I read later that they sell fake goods and regret ever making the initial purchase. The received item seems fake... Ver mais
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Veja o que dizem as avaliações
Don't buy from this site if you want to buy original sneakers because all they sell are replicas. I bought some Jordan 4 Metallic Gold a few weeks ago and after using them once I found an app recommen... Ver mais
A empresa respondeu
I recently purchased a pair of Air Jordan 4 sneakers from here and was thrilled! The shoes are authentic, shipping was super fast, and the small gifts were a delightful surprise. Great customer servic... Ver mais
A empresa respondeu
I purchased the Air Jordan 1 Retro Low OG x Travis Scott Wmns Olive from the SCLO and am extremely satisfied! The sneakers are stylish and high-quality. The fast shipping made my experience even bette... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The SCLO, we offer a curated selection of authentic sneakers and stylish streetwear, featuring iconic Air Jordan and Dunk models. Our passion for streetwear fashion drives us to provide top-quality products and an exceptional shopping experience. We meticulously source our items to ensure authenticity and style, working closely with trusted suppliers.
Informações de contato
445 Arden Ave, 91203, Glendale, Estados Unidos
- +44 7517 682917
- support@thesclo.com
- thesclo.com
Regret ever purchasing from them
Order was sent and charged despite cancellation. Return request was never responded to. I read later that they sell fake goods and regret ever making the initial purchase. The received item seems fake too. Terrible experience throughout.
18 de novembro de 2024
DO NOT BUY FROM THIS ONLINE STORE
do not buy from this online store ... everything they sell is fake, the store swears that all the sneakers are real but it is a lie, on the internet they have false comments from customers who supposedly got their money back when they returned the sneakers but it is a lie, when you write to them to return the sneakers and to get your money back because the sneakers are fake, they do not respond anymore, no matter how much you write to them they do not respond anymore.. they also delete the negative comments on instagram. they are a scam! Apart from the fact that the sneakers take a long time to arrive even if you pay for express shipping, they will take forever to arrive.. DO NOT SPEND AND LOSE YOUR MONEY, the store's page may seem perfect and you may see some videos and comments on the internet from customers claiming that everything is original but they are paid people, that is why I fell for the scam. It is frustrating to be scammed and not be able to do anything to get help to get your money back. (It took me a while to get this money together only to get scammed
27 de outubro de 2024
Great pair of shoes for a fair price
Great pair of shoes for a fair price. Couldn’t be happier and will definitely be a return customer.
22 de outubro de 2024
Blossom Dunks
My husband purchased the Blossom dunks for me and without taking them out of the wrapper we knew they were fake. The tongue doesn’t say power puff girls but instead has these weird lines. A few other things were found after further expectation. For the price, he wouldn’t had bought them had we knew they were fake. I knew it was too good to be true sadly.
4 de novembro de 2024
Avaliação não solicitada
Disappointed with SCLO App and Fake Powerpuff Girl Dunks
I recently spent $496 on two pairs of Powerpuff Girl Dunks through the SCLO app, only to find out that they are not authentic. The quality is subpar, and the sneakers do not match the description provided in the app.
The entire experience has been extremely disappointing. The app's customer support has been unhelpful, and I feel misled by the false advertising. I expected better quality for the price I paid, and it’s unacceptable to receive counterfeit products.
I would strongly advise against purchasing from SCLO if you are looking for genuine products.
4 de novembro de 2024
Avaliação não solicitada
Don't buy from this site if you want to…
Don't buy from this site if you want to buy original sneakers because all they sell are replicas. I bought some Jordan 4 Metallic Gold a few weeks ago and after using them once I found an app recommended by sellers of real sneakers called checkcheck and after checking them the result was that they were not original and I have proof of receipt and everything. Those prices they have are to deceive people.
3 de novembro de 2024
Avaliação não solicitada
Resposta de The SCLO
H Lamaravich,
We’re truly sorry to hear about your experience, and we want to address your concerns as thoroughly as possible.
At SCLO, we are committed to offering authentic products, and every item we sell undergoes a rigorous, five-step verification process by our team before it is shipped. Our goal is to ensure authenticity and quality for all our customers, and we take these claims very seriously.
While we respect third-party verification services like the CheckCheck app, it’s important to note that results from these services may sometimes differ from our own verification methods. However, we understand your concerns and are more than willing to assist.
We are always open to accepting returns within the guidelines of our return policy. If you would like to proceed with a return, please feel free to reach out to us directly at support@thesclo.com, so we can assist you with the return process or answer any other questions you may have.
Thank you for giving us the opportunity to resolve this matter.
Thank you,
The SCLO Team.
These shoes are FAKE!!!!!
These shoes are FAKE!!!!!! The inside of the shoe shows it was made in Indonesia but the outside of the box shows the shoes were made in China. Why claim the shoes are authentic when their NOT?!?!?!?!
22 de outubro de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi Tricia,
Thank you for bringing this to our attention. We understand your concern about the different countries listed on the shoes and the box. In the footwear industry, it is possible for shoes to be produced in different locations or have components sourced from various countries. This can sometimes result in the box and the product showing different origins. However, this does not mean the product is not authentic.
At SCLO, we only sell 100% authentic products, and we stand by the authenticity of every item we offer. We take concerns like yours very seriously and would be happy to assist further. Please reach out to us directly at support@thesclo.com, so we can resolve this matter for you.
Thank you for your understanding,
The SCLO Team.
DO NOT BUY FROM THIS VENDOR!
DO NOT BUY FROM THIS VENDOR! I purchased a pair of Fragment Design x Travis Scott x Air Jordan 1 Retro Low from their site on August 24, 2024 for $803.39. The shoes were delivered on September 4, 2024. As soon I opened the package I could tell they were fake; I didn’t even to remove the plastic wrap from the sneakers. I took them to local consignment shop where they have an authentic pair for $2000 and compared them—FAKE! I requested a return authorization the same day.
I don’t care that they’re selling fake shoes, but they claim that they’re authentic. If I wanted to buy fakes, I wouldn’t have spent $800. Are you crazy? I thought the price was too good to be true, but I tried it. I really thought something was off when the “UK company” was shipping sneakers from Singapore. The next red flag was when the return authorization had me sending them to an address in Virginia. I insured the package and required a signature upon delivery. Someone signed for the package on September 9, 2024. According to their website, it takes up 15 business days to process a refund. Finally on September 24, 2024, they responded to my email enquiring about the status of my refund, notifying me that they received my return and an email will be sent once the refund process is completed. It’s now October 23, 2024 and I still haven’t received my refund and they haven’t responded to any of my emails about it. I called my credit card company today to have them dispute it.
Update: miraculously, within a couple hours of contacting my credit card company and writing this review, I get a notification that my refund has been processed. My review stands, do business with them at your own risk.
24 de agosto de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi Jermaine,
We’re truly sorry to hear about your experience, and we’d like to clarify a few things for you and others who may see this review.
First and foremost, please rest assured that SCLO only sells 100% authentic products. We take authenticity and the trust of our customers very seriously. The sneakers you ordered were from a highly sought-after collection, and we’ve worked diligently to source them through reliable and verified channels.
Regarding your refund, we can confirm that the full amount has already been refunded to your original payment method. We apologize if there was a delay in communication due to the large volume of orders we’ve been processing recently, which unfortunately caused a slight delay in handling returns. Rest assured, we are not in the business of deceiving our customers — SCLO is committed to transparency, and we never engage in any fraudulent activities.
We understand that delays in the return and refund process can be frustrating, and we sincerely apologize for any inconvenience this may have caused. We are continuously working to improve our response times and ensure a smoother experience for all our customers.
If you have any further questions or concerns, we encourage you to reach out to us directly at support@thesclo.com, so we can assist you further. Your feedback helps us improve, and we genuinely appreciate it.
Thank you,
The SCLO Team.
My daughter loves her sneakers
My daughter loves her sneakers. I will be purchasing from them in near future. I definitely recommend 👌
22 de julho de 2024
Resposta de The SCLO
Hi Chris,
Thank you so much for your wonderful feedback! We’re so happy to hear that your daughter loves her sneakers. We’re excited to welcome you back for your next purchase and truly appreciate your recommendation!
Warm regards,
The SCLO Team
thesclo.com
Counterfeit Dunks
I ordered some dunks from this store because they were a lot less expensive than other resellers. I first wrote to them and indicated my worry that the shoes wouldn't be authentic and was assured they were. After placing the order, it was impossible to access the website and has been impossible for the past two weeks. The shoes I received are well made, had a Nike box and look good. But they are not authentic dunks, which was obvious from the moment I opened the box. I wanted to inquire about a return but again, the website was down. I wouldn't recommend this store.
12 de setembro de 2024
Avaliação não solicitada
Resposta de The SCLO
Dear Customer,
Thank you for your feedback.
We want to clarify that our website is fully operational, and we are here to assist you with any concerns. If you’re not satisfied with your purchase, you are welcome to return the item within 30 days from the purchase date, as per our return policy.
Please be assured that all our products are thoroughly inspected and authenticated by our expert team before being shipped out. If you have any further questions or need help with the return process, feel free to contact our customer support.
We appreciate your understanding and are here to help resolve any concerns.
Warm regards,
The SCLO Team
thesclo.com
Awesome and legit sneakers!
Just got my sneakers from The Sclo, and they’re awesome! Totally authentic and didn’t cost a fortune. Super comfy too. Shipping was quick, and the customer service folks were really nice. If you’re looking for great sneakers at good prices, check them out!
31 de julho de 2024
Avaliação não solicitada
Resposta de The SCLO
First of all, thank you so much for your positive feedback! We’re thrilled to hear that you love your sneakers and had a great experience with our customer service. We’re committed to providing top-quality products at great prices just for you. We look forward to serving you again! 💜👟
Great sneakers at a good price!
Got some awesome Jordan's from the SCLO. They're authentic and didn't break the bank. Super comfy too. Shipping was fast and the customer service was friendly. BEST!!!
29 de julho de 2024
Avaliação não solicitada
Resposta de The SCLO
Thank you so much for your amazing review! We’re thrilled to hear that you’re happy with your Jordans and had a great experience with our service. Providing authentic products at a great price is what we strive for. We’re glad you enjoyed the comfort and quick shipping too. We look forward to serving you again! 💜👟
Best sneakers ever!
The Sclo offers an amazing selection of sneakers. The quality and comfort are unmatched.
1 de agosto de 2024
Avaliação não solicitada
Resposta de The SCLO
Thank you for your fantastic review! We’re so glad to hear that you’re loving the quality and comfort of our sneakers. It means a lot to us that you find our selection amazing. We’re here to keep bringing you the best! 💜👟
I love the sneakers from the SCLO
I love the sneakers from the SCLO! They are stylish, comfortable and with original box. they The shipping was super fast and the customer service was fantastic. Definitely recommend for sneaker lovers 😍
27 de julho de 2024
Avaliação não solicitada
Resposta de The SCLO
Thank you for your wonderful review! We’re thrilled to hear that you’re loving your stylish and comfortable sneakers from The SCLO, complete with the original box. It’s great to know that our fast shipping and fantastic customer service met your expectations. We truly appreciate your recommendation and can’t wait to serve you again! 😍👟
Do not buy from this company
Do not buy from this company. They do not stand by their return policy. Very unprofesssional. Will not use them or recommend them to anyone.
3 de julho de 2024
Avaliação não solicitada
Resposta de The SCLO
Dear Brian,
Thank you for your feedback.
We understand your frustration and sincerely apologize for any inconvenience you have experienced. According to our records, your order was delivered within the expected timeframe. However, we acknowledge that you were dissatisfied with your purchase due to reasons unrelated to delivery time.
We take pride in the quality and authenticity of our products and strive to provide excellent customer service. Our return policy is designed to ensure fairness and transparency for all customers. Your return request was based on the reason “late delivery,” but as the delivery was completed within the stated policy timeframe, we were unable to accept the return.
We appreciate your feedback as it helps us improve our services. If you have any further concerns or if there’s anything more we can do to resolve this matter, please do not hesitate to contact us directly.
Thank you for your understanding.
So coooool!!
So coooool!!! I got my Air Jordan 4 from the sclo and they are perfect!!! I was initially worried about the authenticity of my shoes, but I had nothing to worry about. The sneakers are 100% authentic, and the quality is fantastic!!! Fast delivery and great customer support. Thank you, I'll definitely order again!
2 de maio de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi Jasmin,
Thank you so much for your fantastic review!
We’re thrilled to hear that you are happy with your Air Jordan 4 purchase and that you found our sneakers to be 100% authentic and of great quality. Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.
Fast delivery and excellent customer support are what we strive for, so it’s wonderful to know that you had a positive experience with us. We look forward to serving you again in the future.
Thank you for choosing The SCLO!
The SCLO is amazing
The SCLO is amazing! My new Dunk Philadelphia Phillies sneakers arrived quickly and are exactly as described. Fantastic service and quality.
7 de maio de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi Tania,
Thank you so much for your wonderful review!
We’re delighted to hear that you had a great experience with The SCLO and that your new Dunk Philadelphia Phillies sneakers arrived quickly and met your expectations. Providing fantastic service and quality products is our top priority, and we’re thrilled that you are satisfied with your purchase.
We look forward to serving you again in the future. Thank you for choosing The SCLO!
I purchased the Air Jordan 1 Retro Low…
I purchased the Air Jordan 1 Retro Low OG x Travis Scott Wmns Olive from the SCLO and am extremely satisfied! The sneakers are stylish and high-quality. The fast shipping made my experience even better. Excellent customer service too. Definitely recommend The SCLO!
10 de maio de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi ilomilo,
Thank you for your fantastic review!
We’re thrilled to hear that you are extremely satisfied with your Air Jordan 1 Retro Low OG x Travis Scott Wmns Olive purchase. It’s great to know that you found the sneakers stylish and high-quality. We’re also pleased that our fast shipping and excellent customer service enhanced your shopping experience.
Thank you for recommending The SCLO! We look forward to serving you again in the future.
I recently purchased a pair of Air…
I recently purchased a pair of Air Jordan 4 sneakers from here and was thrilled! The shoes are authentic, shipping was super fast, and the small gifts were a delightful surprise. Great customer service! I’ll soon buy another pair of shoes for my wife, highly recommend!
10 de maio de 2024
Avaliação não solicitada
Resposta de The SCLO
Hi Walter,
Thank you so much for your wonderful review!
We’re thrilled to hear that you are happy with your recent purchase of Air Jordan 4 sneakers. It’s fantastic to know that you found the shoes authentic, enjoyed the super fast shipping, and appreciated the small gifts. We strive to provide great customer service, and it’s rewarding to hear that we met your expectations.
We look forward to helping you find the perfect pair of shoes for your wife. Thank you for recommending The SCLO!
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