The Scratch Doctor Avaliações 

843
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oficina de Conserto de Móveis
  2. Loja de Corantes
  3. Serviço de Conserto de Vidros
  4. Serviço de limpeza de artigos de couro
  5. Fabricante de artigos de couro

Escrito pela empresa

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

843 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(843)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The product was perfect

The product was perfect. Finding detailed instructions on the website was very useful. Our settee has a new lease of life.

3 de novembro de 2024
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Resposta da The Scratch Doctor

Thank you so much for your review :)

Avaliado com 5 de um total de 5 estrelas

The package came like in 5 days

The package came like in 5 days, from England to Serbia, very impressive and the products r good.Thx scratch dr.

26 de outubro de 2024
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Resposta da The Scratch Doctor

Thank you so much for your review :)

Avaliado com 5 de um total de 5 estrelas

Old cracked leather seats look like…

Old cracked leather car seats look like new. Amazing product. Surprisingly easy to use. So happy with the result !!!
Delivery and ordering easy and quick

2 de novembro de 2024
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Resposta da The Scratch Doctor

Thank you so much for your review :)

Avaliado com 1 de um total de 5 estrelas

Leather treatment

Cleaned leather as per instructions, applied dye as per instructions, applied leather conditioner as per instructions which promptly removed previously applied dye and left leather looking exactly like before I started. Good service, terrible product

2 de novembro de 2024
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Resposta da The Scratch Doctor

Hi Paul, Im sorry you have had an issue. I suspect that unfortunately you have ordered the incorrect item for the leather you have. I have tried calling and I have emailed you to try to assist you but I have not heard back. Please get in touch if we can help.

Avaliado com 5 de um total de 5 estrelas

First class product

I purchased a leather touch up pen to repair damage to one of my car seats. The colour was a perfect match and the result is virtually invisible. A first class product

8 de novembro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your review :)

Avaliado com 5 de um total de 5 estrelas

Brilliant product

Brilliant product, delivered within two days, wife was going to throw poof away, I used the restorer did a brilliant job!!! Not throwing now 😃 try my van seats next with the colour

30 de outubro de 2024
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 2 de um total de 5 estrelas

A good product

The product itself seems to be just what I wanted. Scratchdoctor have been let down by their chosen courier - DHL. I was told it would arrive on a Thursday but it didn't. I was then told it would arrive on the Friday. The van driver just posted a "sorry we missed you" card through my letter box then ran away, all in about 30 seconds. I was then told it would arrive on the Monday but instead it was left outside in the rain sometime on Saturday. Terrible service, and if Scratchdoctor want to improve their score they need to find a better delivery system

1 de novembro de 2024
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Resposta da The Scratch Doctor

Im very sorry you have had such a terrible time with DHL but it does feel very unfair that you have given us the poor review when it could have been left on the DHL Trustpilot page as it doesn't have anything to do with our products and does pull our rating down.

Avaliado com 4 de um total de 5 estrelas

Let down by the Post Office

Scratch Doctor were great the first time I used them, they combined 2 orders into 1 to reduce postage with no trouble at all.
The third order left their premises at 1600 on a Friday arriving at a main sorting office nearby at midnight. I was notified the delivery would be 0800-1200 on Monday. Close to the promised 48 hours and acceptable. Parcel arrived at my local sorting office, Chelmsford,on Sunday morning, great. On Monday tracking showed it on way to Midlands main post office ??? OnTuesday tracking showed it on the way back to Chelmsford. Delivered Wednesday morning.
I would give Scratch Doctor 5 stars except for the Post Offices incompetance.
Their products are simple to use, effective with good back-up videos on YouTube. Highly recommend.

28 de outubro de 2024
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Resposta da The Scratch Doctor

Thank you for your kind review and honesty about our products, just annoying we get the minus star for RM incompetence.

Avaliado com 5 de um total de 5 estrelas

I followed step by step instructions to…

I followed step by step instructions to sand, prep, fill and paint the leather sofa, then applied top coat layers and it worked out great. I couldn't get the exact cream colour paint so mixed light grey with light cream until it was right, for anyone who is used to doing gel nails (or seeing them done) it's a very similar process :)

25 de outubro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 4 de um total de 5 estrelas

Does a great job

Other than a bit of a wait for delivery, I found the alloy wheel repair kit very good, the primer/filler took out the deep kerb dents and then the paint went over really well after I had sanded the filler down, I haven’t yet put the lacquer on but it’s already looking really good. Would definitely recommend, I also now believe it does say allow 10 days for delivery, I never see that before.

2 de novembro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 5 de um total de 5 estrelas

I orderd a week ago and nothing

I ordered a bottle of leather dye in a cognac-like color with the happy thought of repainting the seats in my car. It has now been over a week, and I still haven't received any update on my order beyond a receipt. I also can't log in to the site; it says I don’t have an account. No link has been sent so I can track my order. I feel very disappointed and worried because this was the only thing I could afford to treat myself to this month in a tight budget.

My wrong! All is well!

Sorry!

28 de outubro de 2024
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Resposta da The Scratch Doctor

Im sorry you are experiencing an issue. We don't have accounts for individuals to log into? I have noticed that you haven't reached out to us for any assistance in this matter so we could have assisted you without the need to leave us a 1 star review? Your item arrived in Sweden on the 4th and is currently in customs. We do ask for upto 10 days for delivery and we are still within this window. I am hopeful it will be with you very soon.

Avaliado com 5 de um total de 5 estrelas

Jaded leather sofas looking doomed - not now!

Leather sofas looking jaded and in need of upgrade. Saw the reviews on this product thought would give it a punt. Best decision ever made regarding the sofas. Product absolutely smashed it and colour was bonzer looks like sofas have another few years. Friends want to know what this magic cream is and I have told them.

29 de outubro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you for your kind review :)

Avaliado com 1 de um total de 5 estrelas

Ordered All in one leather dye and the colour doesn't apply

I ordered Tan all in one leather dye to dye a car interior. However after I had prepped the surfaces (I know how to do this as I've bought a kit from them in the past) the dye hasn't seemed to do anything. It just puts a glaze of sorts over the leather, and no colour seems to apply.

The sponge I used to apply the product also has not dried with the dye in it as I forgot to clean them out, leading me to believe there is too much water in the product.

3 de novembro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Im sorry you have an issue but i do see that you haven't contacted us for assistance in this matter so we could try and resolve it for you. I appreciate you know how to carry out the process of recolouring but there was no prep kit purchased with the All in One which is an integral part of the process. There is not 'too much water in our All in One. It is a water based non toxic paint that needs to be 'thin' as it is designed to go through a spray gun as described in the listings.

Avaliado com 5 de um total de 5 estrelas

GREAT PURCHASE !!

I am so pleased with my purchase, I bought too big a size of the colour dye though 250 ml , but I thought I might have to cover all the 3 piece suite if it didn’t match and it does go a long way with a sponge.
Our leather 3 piece suite is 15 years old but the settee is the only bit that we sit on and use really. The 2 chairs are as new .
I used a 50ml tin covering the cracks in the two bottom panels.
Plus 5 coats of the colour dye.
A small hole in the back of one sofa seat has filled in well too.
Because it is such a dark brown, almost black, I wasn’t sure how good it would be , but I am really pleased with the result. Other patchy bits that weren’t cracked have covered well with the dye too.
I would be happy to review on trust pilot unless you would prefer somewhere I can attach my photos to.
Thank you for a great product.
Kind Regards.
Cheryl Worsley.

Sent from my 📲 image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpegimage6.jpegimage7.jpeg

2 de novembro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 5 de um total de 5 estrelas

Did exactly what I hoped it would!

I have a Mercedes with Alpaca coloured leather trim. The bolster area on the driver's seat was looking a little scratched & worse for wear with getting in & out of the car over the years. I read on an MB blog site that they had success using this product, so I thought I'd give it a try.
I bought the 250ml all-in-one product, which was a perfect match for my leather seat. Simply by using a sponge to apply the 'paint' over the damaged area gave a brilliant result. The wear on my driver's seat is no longer noticeable & looks great.

28 de outubro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 5 de um total de 5 estrelas

Extremely pleased with the product

Extremely pleased with the product
Customer service excellent
Emails answered quickly
Many Thanks

30 de outubro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

Avaliado com 5 de um total de 5 estrelas

Perfect result

I am absolutely thrilled with the result I achieved when changing the colour from brown to grey on a leather chair. I followed the instructions to the letter and I enjoyed doing it. Highly recommend, your product is amazing.

20 de outubro de 2024
Avaliação não solicitada
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Resposta da The Scratch Doctor

Thank you so much for your kind review :)

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