****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver mais
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Veja o que dizem as avaliações
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Ver mais
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver mais
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Informações de contato
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Muito Bom
942 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Customer services for most companies are a nightmare to chase but the sports edit is always quick to respond and deal with any problem. Excellent :)
10 de novembro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hi LB, we are so glad to hear you have had a great experience, thank you for taking the time to leave a review!
Always here to help,
The Sports Edit Team
Amazing customer service
Amazing customer service very helpful and so quick to respond and help me.
Sofia was brilliant thank you again 😊
6 de novembro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Dear Nicola, We’re delighted to hear you had such a positive experience when speaking with Sofia, thank you for leaving us a kind review.
Aways here to help,
The Sports Edit Team
Resposta da The Sports Edit
Hi Ellie, we are so sorry to hear this! Please could you reach out to our customer care team via our Help Center - we will be there for you to have this resolved right away.
Always here to help,
The Sports Edit Team
Good prices
Good prices, fast delivery and points, which makes me want to buy again
21 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Susan, thank you for your amazing review! We’re so pleased you’re happy with our service.
Always here to help,
The Sports Edit Team
Great customer service
Quality of products is good, delivery is prompt and if you need to return anything it is free and you get am immediate refund. Excellent customer service!
23 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Lin, We truly appreciate your positive feedback, thanks for being such a valued customer.
Always here to help,
The Sports Edit Team
Love these trainers
Perfect fit, great value and arrived really quickly too.
2 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Laura, we are so glad to hear you have had a great experience, thank you for taking the time to leave a positive review!
Always here to help,
The Sports Edit Team
I thought the delivery time was well executed, but…
I thought the delivery time was excellent as it arrived at the agreed upon time. However, when I opened my package I had found it was in the wrong colour. I checked my order to see if id placed it on accident but it also remained the same as what i first thought. I wasn’t massively disappointed as I did also enjoy this colour of the dress. Although for the price I paid and the fact that my welcome discount code did not work on my first order, meant the bad out weighed the good. It may have just been my experience, so I’m sorry if the review is slightly harsh, but it’s only so you guys can improve further.
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Darcy, we’re so very sorry this happened and completely understand your frustration. This absolutely should not have occurred, and we’d love the chance to make it right for you. If you could please reach out to our Customer Care team via our Help Centre on our website, we’ll do everything we can to resolve this and ensure you’re happy with your purchase. Thank you for sharing your feedback.
Always here to help,
The Sports Edit Team
always easy shopping with The Sports…
always easy shopping with The Sports Edit. and fab products!
14 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hi Victoria, thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience.
Always here to help,
The Sports Edit Team
Always amazing
I have been shopping for years with The Sports Edit and again they have been amazing especially as I sadly had to return one item x
Thank you always 💜💜
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Elaine, We’re so grateful for your kind review and continued support over the years, thank you for being such a valued customer.
Always here to help,
The Sports Edit Team
Resposta da The Sports Edit
Hey Pam, It’s wonderful to hear you’re happy, thank you for leaving us such a lovely review.
Always here to help,
The Sports Edit Team
Easy to purchase delivery was on time
1 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
We are so pleased to hear you had a great experience shopping with us, thank you for taking the time to leave a positive review :).
Always here to help.
The Sports Edit Team
Resposta da The Sports Edit
Hey Yeneviet, We’re so grateful for your kind review and continued support, thank you.
Always here to help,
The Sports Edit Team
Good service
Good service. Packages arrived safely and returns went well. Refunded quickly and the Varley item arrived bought was the cheapest online anywhere.
18 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Karen, Thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience with us.
Always here to help,
The Sports Edit Team
Resposta da The Sports Edit
Hi Prisha, We’re delighted you had such a positive experience when shopping with us, thank you for sharing your feedback.
Always here to help,
The Sports Edit Team
Delivery with evri
Company is great , but I had to get in touch with them after 2weeks, as the order had not arrived. They promptly sorted it. But used evri again,so not delivered very fast.
4 de novembro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hi Elizabeth, thank you ever so much for your review, we’re really sorry to hear you experienced an issue with your delivery. Your feedback has been taken on board, and our team are working hard behind the scenes to expand our shipping options asap.
Despite this, we are so pleased to hear that our team were able to help resolve your query quickly.
We’re always here to help,
The Sports Edit Team
Very efficient service
Very efficient service. the good even arrived early. Would definiteley reconmmend
4 de novembro de 2024
Avaliação não solicitada
Resposta da The Sports Edit
Hi Karen, so glad to hear you had a great experience shopping with us! We love to hear that your parcel arrived early too :). Thank you for taking the time to leave a review.
Always here to help,
The Sports Edit Team
Very Happy Customer
I purchased a beautiful tracksuit with a discount for purchasing both top and bottoms. Lots of lovely products to choose from. Fast delivery, great service.
29 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Jo, We’re so happy you’re pleased with your order and your delivery experience, thank you for the glowing review!
Always here to help,
The Sports Edit Team
Arrived quickly
Arrived quickly, trainers incorrect size, exchanged no problem, thank you!
7 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
We are so glad to hear you had a great experience! Thank you for taking the time to leave us a positive review.
Always here to help,
The Sports Edit Team
I was a loyal customer untill I had the…
I was a loyal customer untill I had the worst service about my faulty hokas.
No longer recommend
13 de outubro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hi Grace, thank you so much for your review! We’re really sorry to hear this. We have reviewed your query again, and can see that our team did all they could possible to help, but we’re very sorry that the outcome wasn’t what you were hoping for. We appreciate your feedback.
Always here to help,
The Sports Edit Team
Speedy delivery and good service!
My order arrived quickly and delivery smooth.
Unfortunately neither pair of trainers fitted me as I would have liked but it seems easy to exchange with this company so I am waiting for a bigger pair.
Good communication from the company and easy ordering and returns, seem very good so far!
4 de novembro de 2025
Avaliação não solicitada
Resposta da The Sports Edit
Hey Kerina, we are so glad to hear you had a great experience, thank you for taking the time to leave us a positive review.
Always here to help,
The Sports Edit Team
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