A truly horrible experience. I only tried to renew a relatively expensive service for another year. After filling out a form with about fifty items (why?) and paying for the service, I was informed th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
A truly horrible experience. I only tried to renew a relatively expensive service for another year. After filling out a form with about fifty items (why?) and paying for the service, I was informed th... Ver mais
A empresa respondeu
Not sure how one reviewer left a five star review - maybe somebody that works for the business ?? Service, support and pretty much everything else is terrible - one star is too much but you cant give... Ver mais
As other comments state the process for obtaining an SSL is extremely complicated. However the customer support is really good. Support agent Tjarda helped me throughout the verification process. The... Ver mais
One star is generous. I expected buying and renewing an SSL certificate to be straightforward, but the whole process was far more confusing than it needed to be. The instructions weren’t clear, the ve... Ver mais
The SSL Store™, the world's leading SSL Certificate Provider, offers trusted SSL Certificates from Symantec, Thawte, Comodo, GeoTrust & RapidSSL at a low cost.
2nd Street North 146, 33701, Saint Petersburg, Estados Unidos
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
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A truly horrible experience. I only tried to renew a relatively expensive service for another year. After filling out a form with about fifty items (why?) and paying for the service, I was informed that the paid order was not completed (for God's sake, why??). I have to wait for the email and continue according to the instructions. According to the instructions, I was supposed to fill out another form with about seventy items (oh my God!!), which included, among other things, the required field for the order number from the previous year!!!!!! Who on earth remembers the order number from a year ago? After an hour of searching, I managed to find the number. I tried everything like an idiot, but all the order numbers were rejected and the form could not be filled out and sent (it's not funny anymore, it's just desperate!!!). The contactable support found my order number and advised me to try filling in the number that I had tried twenty times before. Then the support advised me that we could try to open a ticket so that someone could help me fill out the non-functional form for the already paid service extension in the coming weeks!!! Absolutely insane dysfunctional services. I don't understand how this company hasn't gone bankrupt yet and anyone is willing to accept such behavior.

Resposta da The SSL Store™
One star is generous. I expected buying and renewing an SSL certificate to be straightforward, but the whole process was far more confusing than it needed to be. The instructions weren’t clear, the verification steps dragged on and support didn’t resolve the issue in a useful way. I followed up, only to get vague answers that didn’t fix the problem. The renewal reminders also felt pushy rather than helpful. For something as basic and time-sensitive as an SSL certificate, I need a company that makes the process easier, not one that turns it into a project. I won’t use them again.
I am very disappointed with The SSL Store's affiliate program. After working hard to get my first sale, I finally managed to make a withdrawal. To my surprise, right after I received the money, they deleted my affiliate account without any explanation or prior contact. I brought them a customer who would generate commissions for 12 months, but by deleting my account, they kept the remaining 11 months of my hard-earned commissions. This is dishonest and lacks transparency. I do not recommend their affiliate program if you are looking for a serious partnership. They simply take your customers and cut you out of the deal.

Resposta da The SSL Store™

Resposta da The SSL Store™

Resposta da The SSL Store™

Resposta da The SSL Store™
Bought DigiCert S/MIME for Business for 70$ less than from DigiCert directly and the support was great.
unfortunately cant give 0 stars. worst service ever. accountmanagers dont answer - things which were promised were not delivered.

Resposta da The SSL Store™
Most horrible company ever. Its a big scam overall. Nobody reachable by phone. Ive been running businesses worldwide for so many years and this is by far the worst customer experience.
Just go somewhere else.
I am having to cancel my credit card. THey charged my card for 313 and Im undable to speak to anyone. I have never used these people ever. What is an SSL
Good little store, a bit narrow between some isles. Reasonably well stocked for a small store. Staff attention good
good cheap prices, but a bit slow to reply to emails. Best to use the live chat option.
I do not recommend for mission critical websites. but ok for the rest of the 99% of websites.
The worst service overall,
You will lucky if you will able to issue or reissue certificates on their website. Zero Customer Support,
Cheapssl is better than this bad website!
Not recommended at all!
5 star for Samantha for timely and professional response all the time by addressing the issue and finding solution all the times.
Samantha did a big help with assisting me to complete my application! Unlike other agents, Samantha made sure and communicated with vendor. I hope other agents turns up their standards and do what Samantha did!
Awful service. They are brokers, not issuers. The certificate I got has no "Issuer" and "Issued to" attributes. While this is not a problem in most cases, it is not trusted by some strict services and in our case, we have to bin it.
The issuer said we should contact the reseller and the reseller is not responding either to email, chat, and phones put you in queues or voicemail.
Samantha was unbelievable! Such wonderful support (thank you for the candle riddle :)
Samantha in customer support was outstanding on the phone and using chat for links and docs I needed. I purchased a certificate 3 days ago, but my site was still showing "not secure." First I spent a lot of time with my host provider support, but they couldn't see the problem.
Samantha, however, found it right away (I hadn't uploaded the certificate) and guided me step-by-step to get it done. A few times I was on the edge of getting really frustrated, but her calmness and patience got me through it.
She's super knowledgeable, professional, and extraordinarily patient. Plus, she's able to imagine exactly where the customer is at and what instructions are needed—empathy is her super-power. She should be training other customer service reps everywhere.
Thank you Samantha! You saved my day.
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