The SSL Store™ Avaliações 

52
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

A truly horrible experience. I only tried to renew a relatively expensive service for another year. After filling out a form with about fifty items (why?) and paying for the service, I was informed th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Not sure how one reviewer left a five star review - maybe somebody that works for the business ?? Service, support and pretty much everything else is terrible - one star is too much but you cant give... Ver mais

Avaliado com 4 de um total de 5 estrelas

As other comments state the process for obtaining an SSL is extremely complicated. However the customer support is really good. Support agent Tjarda helped me throughout the verification process. The... Ver mais

Avaliado com 1 de um total de 5 estrelas

One star is generous. I expected buying and renewing an SSL certificate to be straightforward, but the whole process was far more confusing than it needed to be. The instructions weren’t clear, the ve... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Informação fornecida por fontes externas variadas

The SSL Store™, the world's leading SSL Certificate Provider, offers trusted SSL Certificates from Symantec, Thawte, Comodo, GeoTrust & RapidSSL at a low cost.


Informações de contato

  • 2nd Street North 146, 33701, Saint Petersburg, Estados Unidos

  • thesslstore.com

2,2

Ruim

O TrustScore é 2 de um total de 5

52 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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2,2

Todas as avaliações

(52)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

A truly horrible experience

A truly horrible experience. I only tried to renew a relatively expensive service for another year. After filling out a form with about fifty items (why?) and paying for the service, I was informed that the paid order was not completed (for God's sake, why??). I have to wait for the email and continue according to the instructions. According to the instructions, I was supposed to fill out another form with about seventy items (oh my God!!), which included, among other things, the required field for the order number from the previous year!!!!!! Who on earth remembers the order number from a year ago? After an hour of searching, I managed to find the number. I tried everything like an idiot, but all the order numbers were rejected and the form could not be filled out and sent (it's not funny anymore, it's just desperate!!!). The contactable support found my order number and advised me to try filling in the number that I had tried twenty times before. Then the support advised me that we could try to open a ticket so that someone could help me fill out the non-functional form for the already paid service extension in the coming weeks!!! Absolutely insane dysfunctional services. I don't understand how this company hasn't gone bankrupt yet and anyone is willing to accept such behavior.

1 de outubro de 2026
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Petr,

Thank you for taking the time to share your feedback.

We've reviewed your experience and understand that the renewal process was more difficult than you expected. While certain information is required as part of the license validation and renewal process, we appreciate that the experience did not meet your expectations.

We value feedback like yours and have shared your comments internally for review as we continue to look for ways to improve our processes and overall customer experience.

As requested, the order has been cancelled and a refund is being processed.

Regards, Cayla A.

Avaliado com 1 de um total de 5 estrelas

One star is generous

One star is generous. I expected buying and renewing an SSL certificate to be straightforward, but the whole process was far more confusing than it needed to be. The instructions weren’t clear, the verification steps dragged on and support didn’t resolve the issue in a useful way. I followed up, only to get vague answers that didn’t fix the problem. The renewal reminders also felt pushy rather than helpful. For something as basic and time-sensitive as an SSL certificate, I need a company that makes the process easier, not one that turns it into a project. I won’t use them again.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lack of honesty with affiliates: They deleted my account after the first withdrawal.

I am very disappointed with The SSL Store's affiliate program. After working hard to get my first sale, I finally managed to make a withdrawal. To my surprise, right after I received the money, they deleted my affiliate account without any explanation or prior contact. I brought them a customer who would generate commissions for 12 months, but by deleting my account, they kept the remaining 11 months of my hard-earned commissions. This is dishonest and lacks transparency. I do not recommend their affiliate program if you are looking for a serious partnership. They simply take your customers and cut you out of the deal.

19 de março de 2025
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Arlindo,

Thank you for taking the time to leave us a review, we appreciate your feedback as it's what helps us to continue to provide a high level of support and a positive customer experience.

Your case has been escalated directly with our reseller team, and after review we can see that your account is active and you should be able to login to access your orders. It may be that you've tried to login in thesslstore.com, but you need to login using our affiliate login on affiliate.thesslstore.com.

We tried to reach you via phone, but unfortunately the call was unsuccessful. We've instead sent a follow up via email, so that we can answer any further queries and provide any needed assistance. We're here to help!

Our support team are always here to address any concerns that you may have. You can always ask for me (Mia) directly should you contact via phone or chat.

Kind regards,
Mia H.
TheSSLStore

Avaliado com 4 de um total de 5 estrelas

ok he ji

ok he ji ok he ji

7 de março de 2025
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi PWIMS CG!
Thank you so much for leaving us a review! We appreciate you.
Kind regards,
TheSSLStore Team

Avaliado com 5 de um total de 5 estrelas

The quick response

The quick response

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Yauris!
We're so glad to hear that you received quick and helpful support from our customer service team. We're always here to help answer your queries and provide a solution as needed.
We hope you have a wonderful day!
Kind regards,
TheSSLStore Team

Avaliado com 5 de um total de 5 estrelas

Support is prompt and on point

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Pavlos!
Thank you so much for your kind review! We look forward to continuing to work together in the future. If you ever require any further assistance, please don't hesitate to reach out. We appreciate you!
Kind regards,
TheSSLStore Team

Avaliado com 5 de um total de 5 estrelas

Thanks a lot for the quick support.

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Hermant!
Thank you so much for taking the time to leave us a review, we really appreciate it! We're so glad to hear that you received quick support from our team, we're always here to help.
Thank you for your time and your business!
Kind regards,
TheSSLStore Team

Avaliado com 1 de um total de 5 estrelas

unfortunately cant give 0 stars

unfortunately cant give 0 stars. worst service ever. accountmanagers dont answer - things which were promised were not delivered.

31 de outubro de 2024
Avaliação não solicitada
logotipo da The SSL Store™

Resposta da The SSL Store™

Hi Christian!

Thank you so much for taking the time to leave a review, we appreciate and value all of our customers’ feedback, as it’s what helps us to ensure that we can provide high quality support!

We have escalated your case with your Partner Account Manager, and we can see that he has reached out personally to assist you with any queries or concerns that you may have! Please don’t hesitate to reach out again should you require any further assistance in the future, we’re always here to help.
We hope that you have a wonderful day and continue to enjoy being one of our customers.

Kind regards,
Mia
TheSSLStore Team

Avaliado com 1 de um total de 5 estrelas

Most horrible company ever

Most horrible company ever. Its a big scam overall. Nobody reachable by phone. Ive been running businesses worldwide for so many years and this is by far the worst customer experience.

Just go somewhere else.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good little store

Good little store, a bit narrow between some isles. Reasonably well stocked for a small store. Staff attention good

3 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The worst service overall!

The worst service overall,
You will lucky if you will able to issue or reissue certificates on their website. Zero Customer Support,
Cheapssl is better than this bad website!
Not recommended at all!

20 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Samantha did a big help with assisting…

Samantha did a big help with assisting me to complete my application! Unlike other agents, Samantha made sure and communicated with vendor. I hope other agents turns up their standards and do what Samantha did!

8 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful service

Awful service. They are brokers, not issuers. The certificate I got has no "Issuer" and "Issued to" attributes. While this is not a problem in most cases, it is not trusted by some strict services and in our case, we have to bin it.
The issuer said we should contact the reseller and the reseller is not responding either to email, chat, and phones put you in queues or voicemail.

23 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Samantha was great!

Samantha in customer support was outstanding on the phone and using chat for links and docs I needed. I purchased a certificate 3 days ago, but my site was still showing "not secure." First I spent a lot of time with my host provider support, but they couldn't see the problem.
Samantha, however, found it right away (I hadn't uploaded the certificate) and guided me step-by-step to get it done. A few times I was on the edge of getting really frustrated, but her calmness and patience got me through it.
She's super knowledgeable, professional, and extraordinarily patient. Plus, she's able to imagine exactly where the customer is at and what instructions are needed—empathy is her super-power. She should be training other customer service reps everywhere.
Thank you Samantha! You saved my day.

4 de fevereiro de 2021
Avaliação não solicitada

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