The Sweets Hub Avaliações 33

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Postage address was on the actual case of drinks, the cardboard drink case was ripped open and very damaged. Luckily no issues with the cans of drinks and it's a shame to leave a negative review whe... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered 24 gold red bulls. A few days later I received 24 gold red bulls. Unfortunately all the cans are dented but luckily for me gold red bulls isn’t carbonated so didn’t really matter 9/10 will red... Ver mais

Avaliado com 5 de um total de 5 estrelas

Didn’t arrive as quick as I expected, and as I was going away I was worried it’ll turn up when I was away. I messaged them on WhatsApp and they were so helpful! They changed the address for the delive... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've been waiting 9 days for my order. Tried phoning and messaging but nobody answers. Beware

Detalhes da empresa

  1. Confeitaria
  2. Loja de Chocolates
  3. Loja de refrigerantes

Escrito pela empresa

Welcome to The Sweets Hub, your premier destination for a diverse selection of UK, European, and American beverages, sweets, chocolates, crisps, and more. As a leading supplier to retailers and wholesalers, we take pride in curating an extensive range of high-quality products that cater to diverse tastes and preferences.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 1 de um total de 5 estrelas

Dreadful place

Dreadful place, a box of chocolate bars arrived damaged, their chat "associate" said that there is no problem as it didn't affect the edibility.

Absolute joke. Not a clue about customer service or the consumer rights act.
Amateurs

30 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i ordered 36 kinder suprise eggs for…

i ordered 36 kinder suprise eggs for easter gifts for a local charity and when they came 10 were destroyed i contacted the company and nothing, i wanted replacements and still no contact

18 de março de 2026
Avaliação não solicitada
logotipo da The Sweets Hub

Resposta da The Sweets Hub

Hello,

We’re very sorry to hear about your experience and the condition your order arrived in.

We can see that you contacted us yesterday, and we always aim to respond as quickly as possible, typically within 24 hours. We did reply requesting photos so we can investigate and arrange a resolution, so it’s possible our message may have gone to your spam or junk folder.

We completely understand these were intended for a local charity and want to put this right for you. Please do send us the photos, and we will prioritise resolving this as quickly as possible.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

Best regards,
The Sweets Hub Team

Avaliado com 5 de um total de 5 estrelas

All Good

This is the 1st time I have used The Sweets Hub , I am happy with my purchase , dispatch & delivery was fast , My personal experience with this company was positive 5☆

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick service

First time used The Sweets Hub and I am very satisfied, site easy to navigate and very satisfied with prompt service and quick delivery.

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered 3 boxed of Halls sugar free…

As usual the truth is in the middle.

17 de outubro de 2025
Avaliação não solicitada
logotipo da The Sweets Hub

Resposta da The Sweets Hub

Thank you for sharing your feedback. We would like to clarify a few points regarding your order:

- We do not ship over the weekend, and your order was placed on Friday.

- Once dispatched, tracking shows that a delivery request was made by yourself, which extended the delivery time.

- The product is of EU origin, and this information is clearly mentioned in the “Additional Details” section of the product description.

- Regarding your concern about misleading information, we would appreciate if you could let us know what specific part you found misleading, as all key details, including product origin, are accurately displayed on our website.

- We always advise customers that if you have any concerns or questions regarding a product, feel free to contact us before purchasing — we are always happy to help.

We value your feedback and are happy to provide further clarification if needed. You can also contact us directly if you have any concerns.

Best regards,
The Sweets Hub Team

Avaliado com 5 de um total de 5 estrelas

Very helpful company

Didn’t arrive as quick as I expected, and as I was going away I was worried it’ll turn up when I was away. I messaged them on WhatsApp and they were so helpful! They changed the address for the delivery for me. Very helpful and the chocolate was as I remember it! Thank you!

15 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honest and helpful – with great value

I’ve ordered from The Sweets Hub a few times now. One parcel arrived slightly squashed, but to be fair, it was a heavy order and nothing was spoiled. For the prices and range they offer, I can’t complain. I appreciate the quick communication and will continue to support them as they grow. Keep up the good work!

14 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking Company

Ordered a crate of Mountain Dew. Came in no packaging but the original cardboard which was destroyed and every can dented, also two cans had leaked but couldn’t find where from. Contacted company and was told to check terms and conditions and pretty much tough luck. Will never use again.

12 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I was not happy

I was not happy with my delivery, one box of drinks had been taped up before it was sent and two of the cans inside were empty, I unfortunately did not take pictures of this issue so nothing can be done to help

16 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very Poor Service - read Ts and Cs

Parcel very slow to arrive, packaged very poorly and contents so damaged that I was unable to give them as a gift which was my intention. Beware to thoroughly read the terms and conditions because they use these as an excuse not to refund or replace. Very poor service, will never use again or recommend.

4 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No packaging & damaged case of drinks

Postage address was on the actual case of drinks, the cardboard drink case was ripped open and very damaged.
Luckily no issues with the cans of drinks and it's a shame to leave a negative review when it was a good priced item, please actually package items!

30 de maio de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

24 dented gold red bulls

Ordered 24 gold red bulls. A few days later I received 24 gold red bulls. Unfortunately all the cans are dented but luckily for me gold red bulls isn’t carbonated so didn’t really matter 9/10 will red bull order again

9 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont buy from these

Sent for a box of dinosaur kinder joy eggs. Received a box of fairies. Complained only to be told they are a gender neutral company and i could not return them. My son does not want fairies. Disgusting

Rubbish reply the picture was off the male toys so o shouldn have been sent those. Dont think pink and blue are gender natural complete cop out to sell things that are not selling.

11 de abril de 2025
Avaliação não solicitada
logotipo da The Sweets Hub

Resposta da The Sweets Hub

Hello,

Thank you for your feedback. We're sorry to hear that you were disappointed with the toy variation in your Kinder Joy box. However, we’d like to clarify that our product listing does not specify a particular toy theme or gender, as Kinder toys are randomly packed by the manufacturer and can include a range of designs suitable for all children.

As stated in our Terms & Conditions, customers are responsible for reviewing product details carefully before placing an order. If you require confirmation on any product variation, we encourage reaching out to us beforehand.

We understand your frustration, but unfortunately, we cannot offer refunds or replacements in cases where the product received matches the item description but the toy inside does not meet personal preferences. We appreciate your understanding.

Avaliado com 3 de um total de 5 estrelas

Fair price and good item, bad delivery and shipping

Fair price and good item, considering how difficult it is to buy in the UK.
However the delivery was just a sticker on the box of cans. No wrapping, no box. As this was a surprise gift for my SO, it was ruined as soon as we opened the door and the delivery driver handed over the box.
The box was also battered and ripped from transport, which again made the gift look in a sorry state.

21 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic site

Case of Japanese aluminium Coke bottles delivered via super fast delivery.

Items as advertised and genuine.

From ordering to delivery, excellent service.

Highly recommended.

18 de março de 2025
Avaliação não solicitada

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