My order arrived at the expected time. I can’t comment on the tea as it’s an advent calendar so won’t be started until December. I’m writing the review now as I keep getting reminder e mails and I thi... Ver mais
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Veja o que dizem as avaliações
I had been considering trying some teas from this company for some time, before deciding to buy a few samples. The delivery came quickly, and the teas are of a high quality. I especially like the mang... Ver mais
As a first-time customer I found The Tea Makers to be friendly, fast and efficient with a very nice range of products. Maddie was on the ball and super helpful in responding to an enquiry I made after... Ver mais
Great teas! They are tasty well thought through to give a full taste, aroma beforehand, lovely taste while drinking and afterwards. This is achieved through quality teas, there mixes such as Chai of M... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre The Tea Makers of London
Escrito pela empresa
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Informações de contato
Reino Unido
- theteamakers.co.uk
4,8
Excelente
698 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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This company sell some spare parts!!
Part of my glass teapot had broken ! I thought I would need to throw it away but I checked on their website to see that they sell parts! That’s great!
10 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Karen
Thank you so much for sharing your experience! We are thrilled to hear that you were able to find the exact part you needed instead of having to say goodbye to your teapot.
Sustainability and keeping your favourite brewing rituals alive are so important to us, so knowing that our replacement parts made your day makes us very happy.
If you ever need help finding anything else, we're always here for you. Happy brewing!
Many thanks,
Maddie
The Tea Makers of London
The Supreme Earl Grey is very special
The Supreme Earl Grey is very special. Although the tea has to be imported into Germany at a fairly high cost due to EU regulations, I will keep buying it. There is no other tea that is both intensely flavorful and natural like this one.
13 de julho de 2026
Resposta da The Tea Makers of London
Hello, Hermann
Thank you so much for taking the time to share such a wonderful review.
We are truly touched to hear that our Supreme Earl Grey holds such a special place for you. It means the world to us that you love its rich, bergamot flavour as much as we do.
We are also incredibly grateful that you continue to support us and enjoy our tea, even with the extra hassle and costs involved with EU regulations. Customers like you make all the effort worthwhile!
We look forward to serving you again soon, happy brewing!
Many thanks,
Maddie
The Tea Makers of London
Excellent service and the best tea
Excellent service and the best tea . Thank you!
10 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Beata
Thank you so much for the lovely feedback! We are thrilled to hear that you enjoyed our Japanese Sencha and that our service hit the mark for you. There is nothing quite like a fresh, warming cup of Sencha , and we're so glad it's a favourite of yours.
Enjoy every sip, and we look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
The tea is great. Also customer services
The tea is great.
There was a problem with the delivery, but as soon as I raised it, they contacted DPD and started to reissue my order. Fortunately DPD found the lost parcel, delivered it a week late, and the reissue was cancelled.
In all this I felt listened to and heard with grace and courtesy. Thank you Maddie.
18 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Margaret
Thank you so much for taking the time to leave such kind feedback! We are thrilled to hear that you love our tea.
While we are sorry for the initial delivery hiccup with DPD, we are so glad Maddie and the team were able to step in quickly and support you through it.
Thank you again for your patience and understanding, and for choosing us. We hope you enjoy every cup!
Many thanks,
Sam
The Tea Makers of London
Jasmin Green Tea
Great website and easy to use. Kept informed of purchase and delivery progress. Delivered on time. Jasmin Green Tea tastes great.
7 de agosto de 2026
Resposta da The Tea Makers of London
Hello, John
Thank you so much for the wonderful review! We're thrilled to hear you had a smooth experience on the website and that the updates kept you in the loop.
More importantly, we're so glad that you're loving the Natural Jasmine Green tea! There is nothing quite like that fresh, floral sip to brighten up the day.
Thanks again for choosing us, and we hope to send more delicious tea your way soon!
Many thanks,
Maddie
The Tea Makers of London
Proper Green tea
It’s easy to order, quick delivery but the main thing is the quality of the tea. I buy green tea and try different types. This is top quality tea, very very different to the cheap green tea sold in supermarkets.
6 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Tim
Thank you so much for your wonderful review! We are thrilled to hear that you love our Japanese Sencha and Natural Jasmine Green tea.
It is always our goal to provide a truly premium experience, so knowing that you can taste the difference compared to standard supermarket options means the world to us. We truly appreciate you taking the time to share your experience and for supporting our tea collection. Enjoy your next cup!
Many thanks,
Maddie
The Tea Makers of London
Resposta da The Tea Makers of London
Hello, RB
Thank you for taking the time to share your feedback. We are delighted to hear that your arrived with you quickly, and we hope you enjoy your tea!
Many thanks,
Maddie
The Tea Makers of London
Enjoyed looking through each type of…
Enjoyed looking through each type of tea, so many to choose from!
4 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Tracey
Thank you so much for your kind words! It was an absolute pleasure helping you explore all the different varieties. With so many unique blends and flavours to choose from, finding the right one is quite an adventure, and I'm so glad you enjoyed browsing through them.
If you ever need help narrowing down your choices or want recommendations for your next cup, please don't hesitate to reach out!
Many thanks,
Maddie
The Tea Makers of London
Items ordered were delivered in time
Items ordered were delivered in time, easy to make and great taste and smell. Green tea and peppermint flavour came with American peppermint, i thought the advertisement stated morroccon mint
3 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Saima
Thank you so much for your wonderful feedback! We are thrilled to hear that your items arrived on time, were easy to prepare, and that you enjoyed their great taste and aroma.
Regarding the mint flavour, our Moroccan Mint is our unique take on the traditional North African drink, which typically combines green tea, spearmint and sugar, using an American Peppermint twist in our blend. We chose this name to reflect that style, but we sincerely apologise if the description was misleading.
We truly appreciate you sharing your thoughts with us, and we hope to serve you again soon!
Many thanks,
Maddie
The Tea Makers of London
The best tea for me
The best tea for me, from delivery, packaging, and the quality of tea are all top notch.
6 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Maria
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you love our tea and that everything from the delivery to the packaging hit the mark for you. Enjoy every single sip!
Many thanks,
Maddie
The Tea Makers of London
Resposta da The Tea Makers of London
Hello, Mark
Thank you so much for your lovely review!
We are delighted to hear that you found our ordering process easy and that your Ceremonial Grade Matcha arrived quickly and well packaged. We hope you enjoy every cup!
Many thanks,
Maddie
The Tea Makers of London
Good experience. Good quality tea and fast delivery.
Good quality tea and fast delivery.
3 de agosto de 2026
Resposta da The Tea Makers of London
Hello, VS
Thank you so much for your great review!
We are delighted to hear that you enjoyed the quality of our Jasmine Dragon Pearls and that your order arrived quickly. Providing exceptional teas and a seamless delivery experience is always our priority, and your feedback means a great deal to our team.
Many thanks,
Maddie
The Tea Makers of London
Resposta da The Tea Makers of London
Hello, Brian
Thank you so much for your kind review!
We are thrilled to hear that you love the vibrant green colour and great taste of our Japanese Sencha. Ensuring our tea delivers on both authenticity and flavour means the world to us. Enjoy every cup!
Many thanks,
Maddie
The Tea Makers of London
Excellent cup of earl grey will…
Excellent cup of earl grey will certainly buy this again
4 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Meirwen
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed our Supreme Earl Grey and plan on ordering it again. Providing a top-quality tea experience is always our goal, and your support means a great deal to us.
We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Free delivery on orders over £40
Free delivery on orders over £40. Tea priced at £39.95 forcing you to pay delivery or buy extra to cover this.
Cynical pricing.
3 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Steve
Thank you for your feedback.
We understand that it can be frustrating to fall just short of the free delivery threshold when purchasing a specific item. However, our free delivery threshold is set at a minimum order value of £40.00, and our extensive range of teas includes products priced at various points to suit different preferences.
While we recognise that buying a 1kg pack of a specific tea leaves a small margin before threshold, we believe our pricing structure remains fair and accurately reflects the exceptional quality of our teas. We appreciate your feedback and hope to welcome you back soon.
Many thanks,
Maddie
The Tea Makers of London
Resposta da The Tea Makers of London
Hello, Nigel
Thank you so much for your lovely review! We are delighted to hear that you enjoyed our Japanese Sencha and that our delivery service met your expectations. We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Top quality products top quality service
Order was dispatched quickly and well packaged , cost was also reasonable.
The Earl Grey tea as usual was superb and the Madagascan Chai is a find that is definitely on my next order .
If you want quality products, this is the place to come.
3 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Baker
Thank you so much for taking the time to share such a wonderful review!
We are thrilled to hear arrived quickly and safely, and that our Supreme Earl Grey continues to hit the mark for you! It is also an absolute pleasure to introduce you to our Chai of Madagascar, and we cannot wait to pack it into your next order!
Thank you for your high recommendation and supporting our business. We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Love the teas especially the Japanese…
Love the teas especially the Japanese Green tea has a smooth taste and not bitter.
Delivery always quick
16 de julho de 2026
Resposta da The Tea Makers of London
Hello,
Thank you so much for your wonderful review! We are thrilled to hear that you love our teas, especially the smooth and non-bitter Natural Jasmine green tea.
We always strive to get your favourites delivered to your door as quickly as possible, so it is great to know that delivery is hitting the mark. Enjoy every sip, and we look forward to supplying your next order soon!
Many thanks,
Maddie
The Tea Makers of London
Simply wonderfully tasteful tea…
Simply wonderfully tasteful tea delivered on time every time.
3 de agosto de 2026
Resposta da The Tea Makers of London
Hello, Stephen
Thank you so much for your lovely review! We are absolutely delighted to hear that you love our tea and that our delivery has consistently met your expectations.
Providing a truly seamless experience and a truly delicious cup of tea is always our top priority, and feedback like yours truly brightens our day. We look forward to continuing to deliver your favourites right on time!
Many thanks,
Maddie
The Tea Makers of London
I ordered two teas - pretty average
I ordered two teas, and he dragon well and supreme tieguanyin. I didn’t really like the tieguanyin but the dragon well was alright
30 de julho de 2026
Resposta da The Tea Makers of London
Hello, JC
Thank you for taking the time to share your feedback with us regarding your recent order of our Organic Dragon Well and Tie Guan Yin teas.
We are very sorry to hear that the Tie Guan Yin did not quite meet your expectations. Because tea appreciation is such a personal experience, flavour profiles can vary significantly from person to person, and not every tea will suit every individual palate. We are glad to hear, however, that the Dragon Well was a good choice for you.
If you would ever like to explore other options or would appreciate some tailored recommendations to better match your taste preferences, please feel free to reach out to our team directly. We would be more than happy to help you find a blend you truly love.
Many thanks,
Maddie
The Tea Makers of London
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