Really pleased with my order from The Terrace. I bought some SWFC swim shorts and a hat — both were good quality, arrived as expected and fit well. Smooth ordering process and would definitely use the... Ver mais
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Veja o que dizem as avaliações
Always had a good shopping experience with The Terrace. Quality items. Just a shame that my team, don’t seem to have the same amount of choice as others, or I’d purchase even more!
Can't knock the lads behind the scenes at The Terrace making it all happen! Great quality products and fantastic service as standard. Banter with the customers on social media is always top-notch too.... Ver mais
For the price you are paying the quality and packaging of the product are awful. Product comes just in a delivery bag, no labels inside the package, logo is a heated sticker not even stitched on th... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The Terrace Store - providing the best merchandise for football fans
Informações de contato
Reino Unido
- theterracestore.com
4,1
Muito Bom
328 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They were half term gift
They were half term gives for my Grandsons. They arrived quickly and on time. The boys loved them and will use them at school and football.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi, Thank you for taking the time to leave us such a positive review. It really means a lot to our small business. Thank you
Just an update to my previous review as…
Just an update to my previous review as I have not had the curtesy of a reply. Having studied the issue regarding postage costs issue it is clear that the returns policy on website is DIFFERENT to the returns policy that comes with your product
Just make sure that what you order is right or you will be out of pocket
28 de janeiro de 2026
Avaliação não solicitada
Good communication great product.Very…
Good communication great product.Very happy
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
From placing the order to receiving it…
From placing the order to receiving it I couldn’t fault any part of the process. Will definitely be going back for more
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Great service.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
The item i order on time and good…
The item i order on time and good quality. Im well pleased with it for the money I paid.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Very poor customer service
Ordered a mug for Christmas. Very specific on the customisation and it arrived completely wrong. Ignored all attempts to contact them, via the website, emails & Instagram.
Emailed the email address on the reply and bounces back
24 de janeiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi Annie, I am very sorry to see that you have not been able to get a reply from us. Can you please email me directly steven@dnabindustires.com with your order reference number and some details of the issue? Thanks
Shocking company
Shocking company, item was no delivered and then they ignore you everytime you try and get in contact. £20 and nothing in return, avoid like the plague.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi Sam, I am very sorry to see that you have not been able to get a reply from us. Can you please email me directly steven@dnabindustires.com with your order reference number and some details of the issue? Thanks
Not sure we would order from here again…..
Goods arrived separately over a few days. Quite a long delivery time.
Unfortunately men’s sizing in shorts wasn’t very good, sizing very small, so these have been returned (you have to pay return postage- this would deter me from ordering in the future)
The football towel we ordered isn’t a towel, the material is far too thin but hubby liked it so we’ve kept it, although the materiel/fabric is questionable…..
Still waiting for our refund.
Ordered 05/01/26
Delivered 14/01/26
5 de janeiro de 2026
Avaliação não solicitada
Ordered items via a Facebook advert…
Ordered items via a Facebook advert that guarenteed delivery before Christmas just over a week before Xmas…..
Today is the 5th of January and they have just arrived.
Items are lovely but don’t always believe what you see on an advert when a company is promoting their products!! Honesty is the best policy in my eyes!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi, I am very sorry to see that you have only just received your delivery.
I have just had a quick look into this for you and I can see that your order was placed 2 days after our Christmas delivery cut off.
First order and I was very pleased with…
First order and I was very pleased with the products and service. It was great to beable to personalise a product and delivery was quicker than estimated.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Excellent 1st class product quickly…
Excellent 1st class product quickly delivered as described well worth buying thank you
20 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Was sent the wrong colour jumper
Was sent the wrong colour jumper, messaged customer service using contact form but was ignored. So now my son’s Christmas present is ruined.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi, I am sorry to see that you haven't had the best experience with ourselves. Can you please email steven@dnabindustries.com with your order reference number so I can try to help you further?
Good item shame about couriers.
The item i bought was what I expected. It will be a great Christmas present for a friend who supports Forrest. The reason it's not 5 stars is they use evri to deliver. The package. It was left in plain veiw for anyone to steal. I live in the part of London that officially has the highest crime rate.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the four-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Would recommend
This was my 1st order from The Terrace Store and had no problems at all. The website was easy to navigate, my order was dispatched really quickly with updates emailed to me along the way, and the item I bought (a mug as a Christmas gift) is great quality! Very happy with it! I will use the company again.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Never dealt with the terrace before so…
Never dealt with the terrace before so always a bit weary. I needn’t have they were great I ordered my item came quite quickly, great product very pleased
5 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Reliable and fast service
Reliable and fast service. Would recommend
14 de novembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Very impressed overall
Never dealt with Terrace Store before- very pleased with service. From website and ease of ordering to the packaging and quality of the product. And great updates on delivery too
30 de novembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Missing item
I ordered 3 items, all are Christmas presents, unfortunately when the parcel arrived, I item was missing , so I am unhappy at the moment.
I have emailed in with the details, so hopefully this will get sorted out.
I will then update my review...
12 de dezembro de 2025
Avaliação não solicitada
Resposta da 𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞
Hi, I am sorry to see that you haven't had the best experience with ourselves. Can you please email steven@dnabindustries.com with your order reference number so i can try to help you further?
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