The customer service is wonderful. I've found the people who offer their services to be professional, helpful, even educational for me, teaching me the ropes as I've learned as a writer and publish... Ver mais
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Veja o que dizem as avaliações
My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their o... Ver mais
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... Ver mais
A empresa respondeu
My graphic artist, Polly Arts, has done an amazing job with my covers! Skilled and swift, with the knowledge of what my covers need to appeal to readers. My experience with her, and Urban Writers h... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Informações de contato
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canadá
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4,2
Muito Bom
673 avaliações
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Respondeu a 100% das avaliações negativas
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Very helpful information and guidance…
Very helpful information and guidance through each step of the process.
30 de maio de 2024
Resposta da theurbanwriters.com
Hi Trudy,
Thank you for your review, we appreciate it!
We are happy to hear that you had a smooth experience while collaborating with us.
If you need anything, please feel free to let us know.
Kind Regards,
The Dibbly | The Urban Writers team!
Managed Program Review
We are using the managed program for our books and our manager, Nkuli Kubheka, is awesome!! She is always on top of her game and steps in when help is needed or questions need to be answered.
Also, we were able to have input on our Ghostwriter when our project began and Nkuli helped us find the PERFECT writer for our books. We couldn't be happier.
One of the aspects that we are most appreciative of is that we are always kept informed each step along the way and our feedback is welcome. The writer, the QC and QA folks are very professional and very talented.
The date shown
28 de novembro de 2023
Avaliação não solicitada
Resposta da theurbanwriters.com
Hi Guin,
Thank you so much for your kind review, we truly appreciate it.
We are thrilled to hear that you had such a wonderful experience while working on our platform and with your project manager. We will be sure to share the review with Nkuli.
If you need anything, please feel free to let us know.
Kind Regards,
The Dibbly | The Urban Writers team!
I love the fact that the urban writers…
I love the fact that the urban writers streamlines the process of creating a book, making it very simple and easy to create a book.
27 de maio de 2024
Resposta da theurbanwriters.com
Hi Axel,
Thank you for your review, we appreciate it!
We are truly happy to hear that you had a good experience while collaborating with us.
If you need anything, please feel free to let us know.
Kind Regards,
The Dibbly | The Urban Writers team!
I’ve been really pleased with The Urban…
I’ve been really pleased with The Urban Writers. The option to order packages where everything is included has made the process straightforward and stress-free. The writers have consistently delivered great content, and I appreciate how prompt and well-communicated everything has been. The clarity and efficiency of their service make them a reliable choice for anyone in need of quality writing.
23 de maio de 2024
Resposta da theurbanwriters.com
Hi Chris,
Thank you so much for your kind review, we truly appreciate it.
We are thrilled to hear that you had a great experience with the platform and your freelancers.
If you need anything, please feel free to let us know.
Kind Regards,
The Dibbly | The Urban Writers team!
How not to function as a ghostwriting company!
I started learning about publishing at Publishing/com in September, 2023. TUW.com was highly recommended by them.
I started 4 small books and all bombed for various reasons. All along I was tinkering with a real book and about January, 2024 I delved into it full time.
It is titled ‘Building Relationships’. I got The Urban Writers Group (Dibbly/com) to Ghostwrite the book after I built a large outline for them. They trimmed it down to a manageable size and did a fine job on it. They sent me the final documents by the end of April and early May.
Then I went to work looking into advertising, gifting and just promoting the book. A few weeks and I was ready to publish.
I sent the eBook first. Amazon promptly rejected it with many errors. Many spelling errors I had not seen on my files I scanned from Dibbly/com and two Amazon errors that I’ve never figured out (E21027 and E21017) about opt files. DIBBLY/com identified their spelling errors but finally stopped responding to me. The page count is way off. By ignoring the errors I finally got it onto Amazon with my pen name ‘Allen Lee Christian’ .
Amazon promptly reissued the book with their own cover. Now I had the same book out there for .99 and 7.99. Well I might as well try the paperback but Amazon said I didn’t have enough pixels at (1200 x 600) in my browser. I haven’t figured this out either but after repeated tries I used the Hardback cover and it got around the pixels. I purchased proof set with this. It was a disaster. The cover didn't fit and it had the wrong page count too.
I would like to get my money back from Dibbly/com because they botched my book's deliverables so badly. TUW/com issued the Copyright certificate to me when Dibbly/com finished the project.
I have turned my writing over to another ghostwriting company, but they want me to pay again for what I paid Dibbly/com to do.
RESPECTFULLY SUBMITTED;
Allen Wheatley
Allen_Wheatley-at-Prodigy.net
214-507-6746
Northlake, Texas
24 de maio de 2024
Resposta da theurbanwriters.com
Hello there Allen,
We are truly sorry to hear about the challenges you’ve faced with your final files. Our team always strives to assist you further based on the detailed information you provide through our communication channels.
We understand that you have invested a great deal of hard work and effort into building your vision, only to encounter obstacles along the way. We recognize that sharing something so personal and important with the world not only adds value to your story but also impacts the prospective readers you wish to reach.
Our team ensures that all emails we receive are responded to within 24 hours. When emails are sent over the weekend, we address them before the end of the day on Monday.
We will look into this matter for you and contact you soon to ensure that we can assist further and that you receive the quality final files you were promised upon entrusting us with your content creation needs.
We appreciate you bringing this to our attention,
The Dibbly | The Urban Writers Team!
Get the same talent every time!
I love how I can get the same people for each step of the journey. And if I have a problem, Customer Service is there to help navigate through it.
20 de agosto de 2024
Resposta da theurbanwriters.com
Hi there Kimberly,
We're glad to hear that the content creation process has been seamless, and you found it easy to have suitable freelancers assisting you with this journey.
Our team is always dedicated to providing quality customer service, so please don't ever hesitate to reach out to us if you need help with anything.
We appreciate you choosing us for your content creation needs, and we hope to collaborate with you on future projects.
Warmest Regards,
The Dibbly | The Urban Writers team!
The ghostwriter and editor I worked…
The ghostwriter and editor I worked with on my project were excellent. Creative and responsive to my questions and input.
19 de maio de 2024
Resposta da theurbanwriters.com
Hello there Robert,
We are very pleased to receive this positive feedback and we're glad to hear that our freelancers have provided you with an excellent service.
We appreciate you choosing us for your content creation needs, and we're hopeful to get an opportunity to collaborate with you on future projects.
Thanking you,
The Dibbly | The Urban Writers team!
Excellent customer service
Smooth and streamline service in creating a manuscript, with editing, formatting and cover design, all needed to publish a book. Services are a la carte so you have many options to consider.
Excellent customer service!
looking forward to publishing this book and starting another new one next year!
16 de agosto de 2024
Avaliação não solicitada
Resposta da theurbanwriters.com
Hi Lori!
Thank you for your kind review, we appreciate it!
We are beyond happy to hear that you had a wonderful experience, and we are thrilled to have been a part of this amazing journey.
If you ever need anything, please let us know.
Kind Regards.
The Dibbly | The Urban Writers Team.
Excellent writers
Excellent writers, process is extremely easy to use. You have video that demonstrate the step by step you must take in case you feel overwhelmed by the platform. Customer Service is always there and always gives you a solution. They go "Way and Beyond". Many thanks to everyone.
16 de maio de 2024
Resposta da theurbanwriters.com
Hi Martha!
Thank you so much for your kind review, we truly appreciate it!
We are thrilled that you had a positive experience with your freelancers, our platform and our staff.
We are always happy to help if you need anything.
Kind Regards.
The Dibbly | The Urban Writers Team!
First time using Dibbly|The Urban…
First time using Dibbly|The Urban Writers, and I think it went very well. I enjoyed being able to choose my writer and editor. Everyone I chose did a fantastic job. I would definitely go through Dibbly again if I wrote another book.
13 de maio de 2024
Resposta da theurbanwriters.com
Hi Traci!
Thank you for your kind review, we appreciate it.
We are thrilled to hear that you had a wonderful experience working with us, as well as your freelancers.
If you ever need anything, please let us know. We are always more than happy to help.
Kind Regards.
The Dibbly | The Urban Writers Team!
Urban Writers
Urban Writers has been such a good investment for myself. I learned stuff I never knew or completely forgot about in writing, and meeting the different freelancers with different Niches to tackle the project was really cool. I'll definitely choose this platform again for my next book.
31 de julho de 2024
Avaliação não solicitada
Resposta da theurbanwriters.com
Hi there Saif,
Thank you so much for taking the time to leave such a wonderful review of your experience with our company! Your kind words not only motivate our freelancers but also inspire our entire team to continue delivering excellent service.
We truly appreciate your support and look forward to working with you again on your next book(s) 😉
With Gratitude,
The Dibbly | The Urban Writers team!
Resposta da theurbanwriters.com
Hi there Bella,
Thank you for this amazing review, and we're pleased to see that your freelancer did a great job on your project!
This really assures us that you've collaborated with someone who has delivered a quality final product to you, and we're glad that you chose us for your content creation journey.
We're hopeful to collaborate with you again soon!
Warmest Regards,
The Dibbly | The Urban Writers team!
This is my first book so I'm learning…
This is my first book so I'm learning how to access and use the site most efficiently and the help line has been extremely useful. I'm about to read the second half of the finished book (the first half I loved) and get ready to move to the next stage.
26 de abril de 2024
Resposta da theurbanwriters.com
Hi Marian,
Thank you for your kind review, we appreciate it.
We are thrilled to hear you had a good experience with us whilst having your book created, and even more so that you are loving your book!
If you need anything, please let us know. We are always happy to help.
Kind Regards the Dibbly | Urban Writers Team!
I have had very positive experience…
I have had very positive experience with the Urban Writers. Every aspect has been smooth. Paul Jacobus from the support Team has been hugely supportive. Thanks!
12 de abril de 2024
Resposta da theurbanwriters.com
Hi there Jemima,
We are very pleased to receive this positive feedback and we're glad to hear that our Customer Success representative, Paul has been helpful to ensure that your process has been as seamless as possible.
We appreciate you choosing us for your content creation needs, and we're hopeful to get an opportunity to collaborate with you on future projects.
Thanking you,
The Dibbly | The Urban Writers team!
Gail
Gail, made the whole process go through smoothly. Gail. Is an asset to your company. She was there for me every step of the way. She the the best 👍
25 de abril de 2024
Resposta da theurbanwriters.com
Hi there Shobha,
We're thrilled to hear that you feel so strongly about our Sales team member, Gail, and that the process went seamlessly for you.
Thank you for entrusting us with your content creation journey, and we look forward to collaborating with you in future.
Warmest Gratitude,
The Dibbly | The Urban Writers team!
Too hard to get to talk with anyone.
19 de abril de 2024
Resposta da theurbanwriters.com
Hello there Harry,
We're sorry to hear that you're finding it hard to speak to anyone, and we have a dedicated email and live chat support channel that customers can use to reach out directly to us.
You can email our Customer Success team via support@dibbly.com and you will get a response from us within 24 hours during weekdays.
Our live chat support is available from 5AM - 5PM EST from Monday to Friday.
We'd love to turn your experience around from here, so please feel free to get in touch with us.
Regards,
The Dibbly | The Urban Writers team!
Original High-Quality Content - Thats What You Get!
I have worked with the Urban Writers for a few years now. I can say confidently when I need content for blogs or my books, they are my go-to content creation platform.
Over the years they have become better and easier to work with and most importantly I know that I trust what is coming from them will be original high-quality content.
17 de julho de 2024
Avaliação não solicitada
Resposta da theurbanwriters.com
Hi Emeka,
Thank you for your kind review, we truly appreciate it!
We are thrilled to have been a part of your amazing journey these past few years, and we look forward to collaborating with you for many more years to come.
If you need anything, please let us know. We are always happy to help.
Kind Regards, the Dibbly | The Urban Writers team!
Resposta da theurbanwriters.com
Hi there Andrzej,
We're thrilled to learn that you've had a pleasant experience with our platform, and that the products you received were up to the quality standard you anticipated when you entrusted us with your content creation journey.
We appreciate the chance to collaborate with you and anticipate future projects together.
Gratefully,
The Dibbly | The Urban Writers team!
It was easy to find a good line editor…
It was easy to find a good line editor and she did a professional job at a good price
11 de abril de 2024
Resposta da theurbanwriters.com
Hello there James,
We are very happy to hear that you managed to find a suitable freelancer to polish up your content and that you are pleased with the final product that was delivered to you.
We are grateful for the opportunity to have collaborated with you and look forward to future projects with you.
Many thanks,
The Dibbly | The Urban Writers team!
This company does not meet deadlines…
This company does not meet deadlines before signing up and paying thousands of dollars to get my project started in the beginning of June I told them I would need the project compete (32 pages only 16 illustrations ) by the end of the month they assured me (before taking my money ) that this was possible which is the only reason I went ahead trusting this company to move forward mid July now after several inferior illustrations they are scrapping the terrible artist and now asking for another extension for “weeks” to go back to the drawing board run do not walk away from this terrible company
10 de julho de 2024
Avaliação não solicitada
Resposta da theurbanwriters.com
Hi there John,
We're sorry to hear about the experience you've had on our platform, as it's essential to us that all our customers feel valued and satisfied with the service they receive.
We understand the significance of meeting deadlines for the timely publication of your content. However, due to the nature of our company being a freelance marketplace, where freelancers have autonomy over their schedules, we cannot always guarantee delivery within your specified timeline.
By allowing freelancers to manage their schedules independently, we empower them to leverage their creativity and expertise without the added pressure of strict deadlines.
This flexibility allows freelancers to work at their own pace, fostering creativity and quality in their projects. Although there may be occasional challenges, our team is dedicated to resolving issues promptly.
We assure you that our support team prioritizes escalated projects and ensures timely completion based on internal metrics. We acknowledge that your experience may not have been ideal, and we are committed to improving it.
A member of our support team will be contacting you soon to discuss how we can assist further.
Thank you for your understanding and patience,
The Dibbly | The Urban Writers team!
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