Thevapegiant Avaliações 

Very good customer service and fast delivery

Placed and order for 40 disposable vapes with this company for over £100.

Sent them an email saying they sent me 4 rechargeable vapes instead worth £27.

Instead of replying to my email, they WhatsApp me with no introduction and typing in capitals. Then with no permission to do so, they call me. They were very abrupt and denied that they sent the wrong items.

Finally they admitted it was their mistake. I offer to pay for the 3 vapes with a discount because of their mistake. They only gave £3 discount.

Their attitude changed for the better once I expressed how bad their customer service is.

Let's hope it will continue as it was not a pleasant experience.

***Edit****
Obviously my feedback was ignored, as they took me off their mailing list.

This is a perfect example of horrendous customer service.

****Edit***
Sent me a WhatsApp again after I updated my review. Telling me they would block be from further orders if I did not update my review.

Have accused me of being aggressive when it was them on the phone being defensive.

I paid for the vapes that you sent in error as I mistakenly thought were from another vendor, who I am now using instead.

It took a few weeks to sort out but they had my £75 the whole time and I was grieving from a family member passing.

You have left me no choice but to tell the facts. Get some customer success training. Other reviews have mentioned that an angry person phoned them too.

Good prices, quick delivery! What more do you need

Excellent service and products.... We've used this company many times now and what can I say apart from 5 stars from us, easy to order, excellent communication from start pre-order to delivery, I'm always asking before ordering for advice on different vapes, great choice of vapes at respectable prices and speedy delivery always within 72 hours without fail. Couldn't recommend this company enough wouldn't go anywhere else so five stars from me 👏👏👏

Always respectable always on time, had a bit of an issue with the postal service but was rectified in a couple of days amazing customer response time couldn't ask for an easier experience top marks guys

Great company. Never had a problems with them and they communicate very well :)

Brilliant service as usual. Fast delivery☆☆☆☆☆

Excellent quick delivery

Great experience, I’ve used this company many times with no problems

Great prices quick shipping

Good price, easy to navigate website and super quick delivery - thanks.

Very good, woukd use again

Great , fast delivery

The flavours are on the web page so I order them and then I always get a phone call to say you don't have them .Then rushed to choose different flavours! So today Sunday I received a very rude call from vape giant about my review I left online which was my honest opinion and was told I cannot do that!!..the review was a positive criticism to try and improve the ordering process....well i won't be using them again ,there are plenty more decent understanding companies out there

Good value. Very quick delivery

Great product
Great price
Great service

I'd never used this site before but wanted to get some early Christmas presents in and the prices were pretty decent. I placed a big order (nearly £300, was going to order more but didn't want to risk it with not using these before and hoped for the best. Well my order arrived very quickly, really well packaged and they even sent me a free sample vape in with the order so l'm really happy. Only gripe was not getting tracking info to know when they were going to arrive, but otherwise great service 👌 I’ll be back for more

Really fast and great contact

Great value for money, huge range of products and communication from seller 10/10 fast delivery, and free option available