Tile.co.uk Avaliações 2.718

O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.

Avaliado com 5 de um total de 5 estrelas

Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Reforma de Banheiros
  2. Designer de interiores

Escrito pela empresa

Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(2.718)

10 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Delivery timings not very efficient

Ordered sample and after 7 days still waiting for it to arrive.

25 de novembro de 2022
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Resposta da Tile.co.uk

Apologise for the delay, we have been experiencing some delays with sample orders this month as Royal Mail have been striking throughout! We will chase this up and make sure to resend your order asap!

Avaliado com 5 de um total de 5 estrelas

Patchwork tile design

The tiles I ordered were many different one that look great all mixed together randomly or as I did positioned to make beautiful designs from a centre point outwards. Lovely front porch tiles makes a perfect entrance to our lovely house!

1 de dezembro de 2022
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Resposta da Tile.co.uk

Great to hear!

Avaliado com 1 de um total de 5 estrelas

Very disappointing customer service

I purchased a pair of tile to surprise my husband on his birthday and I paid extra for express tracking signed for delivery. The item arrived late, it ruined my surprise and the tracking number did not work. After 3 days that I came back home I found the item in my post box (it was supposed to be signed for)
Since October 28th I have been in touch with costumer service. They just copy paste same content for me, from manager Ivan to other staff.
They asked me to pay for the return and refused to compensate the inconvenience they caused resulted in ruining my surprise.
I doubt that the customer service understands what I say as the response is always irrelevant.
Never trust the delivery date!
I will definitely escalate the issue

28 de outubro de 2022
Avaliação não solicitada
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Resposta da Tile.co.uk

Hello Pari, We have read your review but believe you have reviewed the wrong tile company as we do not have any order on record under your name and do not have a member of staff called Ivan. If you believe you have ordered from ourselves please contact us via email at hello@tile.co.uk with your order details and we will look into this. Please note we do not offer an express delivery service which again makes us think you are reviewing the wrong online store, as we use a number of delivery services which means we are unable to guarantee an exact date.

Avaliado com 5 de um total de 5 estrelas

Something a bit different in a great colour

Lovely tiles at a great price. The sample tiles we requested were received quickly. We placed an order for the tiles. Again they were received quickly and were packaged well. We have not used the files yet but will review again once they are on the wall.

25 de outubro de 2022
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Resposta da Tile.co.uk

Thank you for your review, we look forwards to hearing from you again!

Avaliado com 4 de um total de 5 estrelas

Mostly a great experience

Mostly a great experience, tile quality excellent, however disappointed with variety of tiles, there should have been a selection of 8 but after opening the 6 packs ordered there was only 1 tile of one of the designs, shame as rest of order was good!

25 de outubro de 2022
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Resposta da Tile.co.uk

Thank you for your review! Unfortunately, all of the tiles are packed directly from the manufacturer, and we have no control of which patterns are in which boxes

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Excellent Customer Service
Free Samples delivered on time
Main order was delivered on time with Free Delivery and great rate on the tile value?
Beautiful quality and Elegant Tiles
Definitely recommend Tile.co.uk

20 de setembro de 2022
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Resposta da Tile.co.uk

Thank you for your great review!

Avaliado com 5 de um total de 5 estrelas

Bathroom renovation

I bought tiles for a bathroom refurbishment but needed to order more. They were sold out so Luke told me how to return them . I ordered different tiles the same day- 11/10. They were delivered on 14/10 and at the same time the return tiles were collected . The tiles are now on the walls and look good. Thank you.

14 de outubro de 2022
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Resposta da Tile.co.uk

Fantastic news! We're happy we could help!

Avaliado com 5 de um total de 5 estrelas

Great Service

Requested a sample tile which was sent, and just what I wanted, will be placing an order. Really great service👍

28 de setembro de 2022
logotipo da Tile.co.uk

Resposta da Tile.co.uk

Thank you!

Avaliado com 5 de um total de 5 estrelas

Honest review

delivered as promised, it did take a few days but it was worth the wait, we have received very beautiful tiles so all in all , I think I will be ordering again.

3 de outubro de 2022
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Resposta da Tile.co.uk

Thank you!

Avaliado com 5 de um total de 5 estrelas

Excellent and exceptional service

Really pleased with the sample tiles ordered on-line - saved me driving to the other side of the city to colour match tiles. It helped me make a decision and the plumber will be ordering them as a result of this.

Many thanks - excellent and exceptional service.

26 de setembro de 2022
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Resposta da Tile.co.uk

Thank you, exactly what our sample service is for!

Avaliado com 2 de um total de 5 estrelas

Great tiles - poor delivery

My tile in a box left lying ignored in warehouse until I phoned and chased it.
Luke was very helpful.
Fedex next day delivery took 3 days to arrive.

7 de setembro de 2022
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Resposta da Tile.co.uk

Thank you for your review! Apologise you had to chase your own order up! All deliveries are quoted 2-5 working days

Avaliado com 5 de um total de 5 estrelas

I absolutely love my tiles

I absolutely love my tiles. They won’t be put up for a while, but delivery was quick and they look fabulous, can’t wait to get them on the wall

19 de agosto de 2022
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Resposta da Tile.co.uk

Thank you! Happy to hear

Avaliado com 4 de um total de 5 estrelas

Great value

Saw the exact same tiles as the ones purchased from Tile.co.uk in Topps Tiles at double the price, so well pleased I shopped around and found this site. Delivery was about a week and safely delivered on a pallet. Definitely recommend

18 de agosto de 2022
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Resposta da Tile.co.uk

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, tiles arrived on time. Delivery guy very helpful..all in all good service from Tile.Co and delivery company.

17 de agosto de 2022
logotipo da Tile.co.uk

Resposta da Tile.co.uk

Thank you!

Avaliado com 5 de um total de 5 estrelas

Multi patterned tiles

Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in the kitchen and another small area around the boiler. Would recommend.

17 de agosto de 2022
logotipo da Tile.co.uk

Resposta da Tile.co.uk

Very happy to hear!

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