Tilia Homes Avaliações 

Great job. Thank you very much!

Avoid tillia Homes at all cost, they lie about what repairs they will do, and then Take forever to get anything at all sorted. We are still waiting our shower to be fixed which was first reported August last year !

Also agreed to put drainage in the garden as they knew what was missing, only then to later refuse.

Will have to take them to small claims court not . Which is stupid as they've put it all in writing!

Avoid

Ellie Reedshaw is superb, she always answering my questions and helping me if there is any problems such as when I got issue regarding my kitchen sink, she send someone to assess the problem eventhough its the weekend.

We bought a new build home from Tilia and unfortunately, the experience has been nothing short of a nightmare. From the outset, we provided a full snagging list of issues with the property, only to have most of them completely ignored. We were constantly pushed from pillar to post, and by the time they finally acknowledged some of the problems, we were told they were “out of warranty”—despite these being raised long before any warranty period expired.

The most serious issue we continue to face is with the drainage system. The drains were poorly fitted and are full of leftover building materials. As a result, the main drainage is regularly blocked, not just affecting our home but several neighboring properties as well. This has led to water build-up in our toilets, baths, and showers—on one occasion, sewage even came up through the floor of the toilet.

When Tilia finally sent a drainage specialist, we were told the problem was with the main drain in for the street that comes through our garden. Yet now that we’re “out of warranty,” we’ve been told we need to pay for a private industrial cleaning company to clear the public drain ourselves.

This is completely unacceptable. We are expecting a baby any day now and have been offered zero support. Not only is this a health and safety hazard, but it’s also incredibly distressing at such an important time for our family.

Buying a home is one of the biggest investments you can make, and we deeply regret choosing Tilia. The lack of accountability, poor workmanship, and refusal to take responsibility for ongoing issues is shocking. We would strongly advise anyone considering buying from Tilia to think twice.

We bought our house almost 2 years ago and have had some problems with our en-suite bathroom. When I reached out the customer service team were great and sent Stewart out.

Stewart was amazing! He identified a number of issues and more importantly why he were having these issues. He was re-booked in for 2 weeks later and after 2 days I can safely say that the quality of Stewart's work far surpasses any work that was put into originally installing our bathroom.

Stewart was also lovely and my staffy was also a huge fan of his.

The experience was great and if I have any issues in the future I would 100% be confident having Stewart again and would go as far to actually ask for him again.

Thank you Stewart!

We recently completed on our purchase at Forge place and just wanted to say a huge thank you to Kat for going absolutely above and beyond during our home-buying journey! We had so many questions but Kat was there for us every step of the process—always friendly, supportive, and one step ahead.

Nothing was ever too much trouble for her. She took the time to explain everything clearly, kept us in the loop throughout, and genuinely cared about making sure we felt confident and happy with each stage.

The whole team at Tilia Homes has been fantastic—and truly lovely to deal with. We’re so grateful for everything you’ve all done to help us get into our home. Thank you again, Kat—you’re a star!

Josh & Lavinia

We are Very happy with our 4 bed brand new Tilia home in Darwen we reserved in February 2025 and were able to move in less than 2 months later. Vincent from the sales office was amazing, regularly giving us updates and helping us all the way through the sales process. The site manager, Matt has been Brilliant too. Nothing seems to be a problem. With a few issues being sorted out on the same day we phoned him. We feel the standard of workmanship and quality of our home has been Excellent and definitely deserves 5 stars. We can definitely recommend Tilia homes.

We recently completed on a property at the Furlong Heath development in Norwich. The sales agent Ellie was the main reason we decided to go with Tilia, as we were made to feel welcome and guided through every step clearly and concisely as first-time buyers, and every question was answered clearly and promptly. We were very nervous about the whole process but we were made to feel like our needs were taken care of and everything was very smooth, definitely recommended!

We complete on our lovely new house in a few days and are very happy with it. Our experience with Tilia Homes has been very positive. Ellie has been wonderful, so helpful with our many additions and queries and has sorted out everything that we wanted. I would definitely recommend Tilia Homes and Ellie is a star!

We had a very good experience with this developer. They were kind, helpful, and answered all our questions quickly. The houses they build look great and are made with good quality. Even though we didn’t buy the house in the end, we really appreciated their time and support. We would recommend them to others.

Our handy man Mike went above and beyond to help us in our home. He is the only handy man that we want to come and help us because he actually comes and does a good job. He does it properly first time and has been fixing the issues that were caused in the first place. We’ve only live in our new build a year and it’s already got issues due to not being built properly. Finally getting somewhere now we have Rachel and Tracey managing the situation

Landimore Park. Firstly, the sales people were very supportive and good at their job, thanks Alex and Lesley Ann.
Then Rob the site manager is a real gent who has taken up the snaggings to ensure they are resolved. I never had the expectation that the house would be perfect and though you feel a bit deflated when you see the list you should expect a response and that is what I have received.
I have been promised some help with bits of work like curtains and lavatory fittings etc., but I am keen to get the snags out of the way rather than get in fellow's space. Rob put in Robert Skibinski to do the snags and he is doing a great job. I find it is not hard to feel emotive about things but these are real people and they are very helpful. Thanks.

I love my Tilia home and it would be even better if it was built correctly and the required works were undertaken to get it right.
We’re 4 years in with a house with damp and moss growing out the external brickwork. NHBC are involved now but Tilia still cannot turn up to arranged appointments in person or even phone calls. Not even a response to my emails!!
Poor communication to say the least.
They also ‘ don’t do reimbursement’ for when I’ve taken time off from work ( self employed ) for them to not turn up, 5 times.

Stewart Sellers. On time, and sorted out all the problems in my bathroom. I can now enjoy a shower with out soaking the walls and bathroom floor. Very nice gentleman who went above and beyond my expectations

I am genuinely surprised by the way Tilia has handled an issue that any customer might reasonably expect support with. Based on my personal experience, as well as insights gathered from reading other customer reviews, it appears that Tilia demonstrates limited regard for customer concerns.

This was my first experience with Tilia, and unfortunately, it has been deeply disappointing in terms of customer service. A representative actively pursued us for information that was relevant to a potential home purchase, and later apologised for proceeding with an offer that had been confirmed both via email and over the phone.

We shared our concerns as feedback with the head office, which subsequently forwarded our query to the regional team. However, we have not received any updates or meaningful communication since. When we followed up, we were told that the matter had been escalated to the Head of Sales, but again, no further response was provided. This has left us questioning whether internal communication is effective or if there is a lack of willingness to follow through on customer concerns.

Given this experience has taken place even before a purchase has been completed, we are now left uncertain—and somewhat apprehensive—about the level of support one could expect after a sale is finalised.

Regrettably, this has been our first and most disappointing experience with a customer service team to date.

We completed in March and we have had next to no snags sorted, the only time we had someone come to do some work he was here for 30 minutes then left.
We had a leak coming through our kitchen and into light fitting and carbon monoxide alarm. We had 0 response from our site manager or the customer service team which meant multiple calls the emergency line. It has been 5 weeks since the leak has been fixed but we are still without a carbon monoxide alarm and water damage both upstairs and down. We have now been told it will be 4 weeks until this is sorted as there is only 1 technician working for the whole of the north!
Tilia seem to lie when when they say they value customer service and are comitted to getting issues sorted. Our completion date was moved forward 3 months to our inconvenience and we have had next to no support/care in getting our long list of snags sorted; they seemed to have absolutely rushed everything at the expense of the customer.

Rafal Buzuk came to do my ceiling in Kettering and did an amazing job. He even fixed the problem with my door sticking and I’m very happy with his service.
He was very friendly, polite and respectful nothing was to much trouble :)

Thankyou :)

I'm absolutely thrilled with the work done by Robert and Mark from Tilia Home! They recently replaced my doors at 21 Dartmoor Close, Paddock, Stoke-on-Trent, and the transformation is incredible. Their professionalism, attention to detail, and workmanship are top-notch. The new doors look fantastic and function perfectly.

Highly recommend Robert and Mark - they're true experts in their field!

Awful company, we have spent a lot of money to buy a house from these people and they can’t even answer the customer service phone or emails after trying and trying for months and months, the times I have got through to them on the phone which is barely any they come back and say we will log this and someone will get back to you, do they ever get back to you no! Once you’ve paid for the house that’s all they care about as soon as the sales person did the handover fobbed straight off and then the customer service is absolutely shocking!

From the chaotic completion process, we should have known better. One year into the property, snags take months to resolve but only if you chase. Its almost like they ignore it to see if it will go away.

Purchasing a new build, we were never naive to “snags” and expected some, however the issues we have faced go beyond simple snags and are just a sign of negligent building.

We were promised aftercare and have had nothing of the sort! In fact, between customer service and the site manager, they just string you along, avoid you and are less than honest. They’ve got their money so could care less now.

A complaint raised in September 2024 has still not been dealt, very clearly not in line with their own complaints policy yet no acknowledgement.