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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It’s a scam company, they sell you a car, give you a load of bull then they don’t answer calls or emails, ,or deliver the car or return money P

Avaliado com 4 de um total de 5 estrelas

Needed to ship my Range Rover from Cincinnati, OH to Miami, FL. TMShipping got it there in a timely manner w/ excellent service and no damage. Only reason I’m giving 4 stars instead of 5 is because th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I chose TM Shipping based on their past reviews. They transported my vehicle from Florida to Arizona. The whole process was easy and fast with NO hidden fees. Once engaged, the process was started w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Caren Was My Customer Representative.... Let Me Start By Saying I Was Very Apprehensive About Shipping My Car From San Antonio Texas To My Residence In Stuart Florida. But, Caren Sent Me A... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

239 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Tm shipping was excellent in…

Tm shipping was excellent in coordinating and accomadating to my car shipping needs in such a short notice. Vehicle was delivered in 4 days as promised and pick up , delivery was without any hassel. Shipped from TN to CA without any stress.

22 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

We are glad to hear that everything went well with your car transportation, Anubha! Thank you so much for the feedback! Best regards, TMShipping

Avaliado com 5 de um total de 5 estrelas

Customer service is very good!

Second time using TMShipping LLC. Great guys, very helpful and thorough. My Mustang got picked up on time but arrived a day later than planned without any scratches or bumps. Customer service is very good! I will use them again!

20 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for your feedback, Tim!

Avaliado com 5 de um total de 5 estrelas

Great company

I had never shipped a car before and it was quite nervous. I researched about ten companies and they were by far the best. TMShipping was timely, and our driver wonderful and always accessible. This is a great company to deal with. Overall a very easy a nice experience.

14 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review, Eric! We are always glad to assist you! Do not hesitate to contact us again. Best regards, TMShipping

Avaliado com 5 de um total de 5 estrelas

Great company

Great company, good prompt communication, they honored their price and car came in a day early. Everything worked out fine, definitely you can trust TMShipping.

14 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for your feedback, Quang! We greatly appreciate you trusting us with your car shipment. Best regards, TMShipping

Avaliado com 5 de um total de 5 estrelas

Needed to transport my car from CT to…

Needed to transport my car from CT to TX. TM shipping was the only company that offered an affordable price. Pick up was on time as stated to me when booking them. Delivery was a day early. Car arrived safe without any damages. Would use them again when moving back to NY.

13 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review and for trusting us with your car transportation, Lizzette! We work with experienced carriers only to make sure that vehicles are safe while in transit. Do not hesitate to contact us in the future!

Avaliado com 5 de um total de 5 estrelas

TMSHIPPING made moving my car super…

TMSHIPPING made moving my car super simple. My car made it safe and within the time constraint. The dispatcher & driver kept me updated the whole time and he even helped me push it when he unloaded into the spot I needed it to go. Without a doubt will use them again should I ever need.

13 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review and for trusting us with your car transportation, Shane! We work with experienced carriers only to make sure that vehicles are safe while in transit. Do not hesitate to contact us in the future!

Avaliado com 5 de um total de 5 estrelas

On time delivery at great price

On time delivery at great price. Kudos to Veronica for excellent customer service.

13 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

It's great to hear that our company met your expectations, Sandeep!

Avaliado com 5 de um total de 5 estrelas

Great service

The transportation was delivered on time with great quality and great price.

13 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the positive feedback, Aliaherma! We are glad to hear everything went well!

Avaliado com 5 de um total de 5 estrelas

The vehicle was delivered on time…

The vehicle was delivered on time quickly at a great price and on time. They were very nice and helpful, great communication and very understanding. There were absolutely no issues with anything. Much thanks to the driver they were great!! Thanks again!!

10 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for your feedback, Rum! Sincerely yours, TMShipping

Avaliado com 1 de um total de 5 estrelas

My personal experience with TMShipping…

My personal experience with TMShipping was awful and I do not recommend. Based on the other positive reviews, my experience may not have been their standard. However, I would hate for what I went through to happen to somebody else.
----

After going online to book via the email link, we chose our "requested" vehicle pick-up date. In the comments we wrote that we would like for our car to be delivered 6 days after the pick-up if possible & completed our agreement. The following days we received no follow-up from TMShipping or confirmation that our order was received aside from the autoreply email after we signed our contract.

A day or two later, we called the TMShipping phone line with no assistance or confirmation. We tried connecting with our "assigned manager" via email - and when we asked about our dates all she said was "Yes, we have you booked for a pick-up on X date. I see you requested a delivery on Y date. Is that correct?" --- I replied yes and assumed that meant they had someone scheduled.

Still somewhat skeptical that a driver had truly been assigned, we waited until 24 hours before our vehicle pick-up date. (Shame on us, I know!) At this point we figured somebody with TMShipping would call us to confirm our driver has been scheduled & that he/she would be arriving during "X-X time frame" the next business day. By the afternoon we call the TMShipping line again and when asked for assistance the agent says "Your manager will call you back in 10 minutes" - before we have a chance to say "Excuse me?" - the line went dead. She hung up on us. We waited half an hour to receive a call that never came. We call again and ask to speak to our "assigned manager" who we had emailed a few times before. Once we got on the phone with her, she explains that our delivery date "6 days after our pick-up date" will not work because of the short distance we are moving. Totally understand that - we could have worked something out for someone to sign for our car in it's new location. However, the fact that TMShipping DID NOT contact us to explain that these dates would not work. As well as the fact that we had to initiate contact every time we had a question. That is when we became incredibly upset by the service we received. We then asked my manager to speak to her supervisor or someone above her - because, at this point, we are 1 day out from our car being picked up and upset that we are just now learning our dates were not approved. Keeping in mind, before this we were under the impression per our manager's emails that our vehicle's dates were confirmed. Either way, my manager says "Someone will call you back in 10 minutes". Seeing as how well that went last time, we insisted on speaking to a manager and were finally connected after on hold for several minutes. After explaining our situation, the manager explains the nearest date we could have a driver pick up our car was 3 days from now. We had signed a contract over a week ago for our pick-up date to be scheduled the next business day. So, having upper management tell us they could not schedule a driver until 3 days from now despite our contracted being signed & dated otherwise made matters worse.
The one positive comment I can make is that the manager did waive cancellation fees when we had to terminate our contract with them right there on the call. The downside was that my husband ended up driving our car across the country to our destination himself and fly back which caused way more of a headache than this whole situation was worth.

Again, I hope my situation was a fluke and not their standard. I personally will not be utilizing again.

6 de novembro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Dear Beth and Anthony,
my name is Tim and I'm the owner of the TMShipping. I read the review you left for our company about your shipping experience. My employee's actions caused me to be concerned about the way communication was handled during the whole process. This is totally unacceptable in our company.

The main slip of our manager was that she failed to clarify that it would be quite complicated to pickup up your vehicle on the 5th and deliver it on the 11th due to such a short mileage. Drivers normally cover up to 500 miles per day and delivery takes only 1-2 calendar days for such distance. 
She might have wanted to give it a try and assign a carrier company that would meet the requirements for your order. Despite her effort, she had to explain from the very beginning that it might be difficult. Your manager's job was to offer you several options to accommodate your shipping needs. 
Based on the notes your manager made for your order I can see that there were two carrier companies that were able to pick up your car. She didn't notify you of it because they couldn't meet the dates requested. I apologies for the misunderstanding that happened.
Communication is an integral part of our business, and this is something our team and I work on every single day in order to improve our service. It's my main goal and the company's priority to create a high-quality customer service in this industry.
I would like to fix this situation and make it better for you. As far as I understand you had no choice but drive the car all the way back by yourself and then take a flight to Kansas. Please, allow me to personally compensate you for the trip you were forced to make. Please, contact me as soon as you get a free minute. I will be expecting your call at (305) 615-5757 or email me at sales@tmshipping.com.
Sincerely, Tim 

Avaliado com 5 de um total de 5 estrelas

TM shipping quoted me the best price

TM shipping quoted me the best price to ship my car from VA to CO. Communication was great and my car actually arrived two days early. I highly recommend them.

30 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Dear Janna! It's good to hear from you, and thank you for sharing your car shipping experience with our company!

Avaliado com 5 de um total de 5 estrelas

Excellent communication and service…

Excellent communication and service Perez was very attentive to our needs and our busy schedules for pick up and delivery. He Communicate his location and progress as well as ETA. Car was very clean and no surprises. Excellent carrier for our show cars, definitely gets our highest recomendation. Thank you Joe.

30 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for your feedback, Joseph! We understand how important it is to stay in touch during the whole process. It's great to hear that our team did well! Best regards

Avaliado com 4 de um total de 5 estrelas

Needed to ship my Range Rover from…

Needed to ship my Range Rover from Cincinnati, OH to Miami, FL. TMShipping got it there in a timely manner w/ excellent service and no damage. Only reason I’m giving 4 stars instead of 5 is because the shipping cost ended up being $150 higher than the original quote. However, TM lowered their service fee by $80 to help me recoup some of the increase. Will definitely use them again if I ever need ship a vehicle or if a friend asks for a recommendation for vehicle transportation.

29 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

We appreciate your feedback, Josh! Car shipping can be complicated at times due to such factors such as high demand on a particular route, weather conditions, technical issues, etc., that may cause a delay and rise in prices for transportation (brokers have no influence on it). Please, accept our apologies for all the inconvenience caused. We highly appreciate your patience and understanding. Best regards, TMShipping

Avaliado com 5 de um total de 5 estrelas

Do Your Research, and I think you'll use TMShipping

After reading all of the reviews I could find for auto transport companies, TMShipping rose to the top. I reached out to them and had a great experience with customer service. They answered all of my questions and quickly found a transport for my vehicle. I had never shipped a vehicle before, but it was a breeze and the price, though not the cheapest, was reasonable. I was willing to pay for the quality of service received. All schedules and promises were met and the delivery driver was very nice to boot. I recommend TMShipping if you are looking, no kidding, my son is using them to move his vehicle as I type this review.

29 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

We appreciate your review, Paul! We always aim to deliver the best service to our customers. Thank you for trusting us with your car transportation!

Avaliado com 5 de um total de 5 estrelas

TM Shipping

Victoria worked to find a closed carrier for my classic MGB and it was delivered 2 days later after traveling from Florida all the way back to Michigan. The driver, Nick, was very personable and helped me unload and check the car. A good experience all the way around.

25 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

It's great to hear our team deal well! Thank you so much for your feedback and review, Mark!

Avaliado com 5 de um total de 5 estrelas

TMShipping was Awesome

TMShipping was Awesome for the second time in a row! Very Professional and Expedient in their delivery of our vehicle. Were exactly where they said they'd be When they said they'd be there. Decent price too. Thanks for the great Service.
~ Avy

22 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review and for trusting us with your car transportation every time, Avy! Do not hesitate to contact us in the future! Sincerely yours

Avaliado com 5 de um total de 5 estrelas

Quick, reliable!!

Quick, great communication!!

22 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review, TAP! Do not hesitate to contact us in the future!

Avaliado com 5 de um total de 5 estrelas

TM shipping was great

TM shipping was great, took care of shipping my car to Florida in couple of days after the order was placed. The driver was also professional , courteous, and helpful. On delivery he was good enough to take my car from outside the gates to my garage. Found the price to be reasonable. Ordering was very easy.

22 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Dear Sudhir, it's our job to make the car shipping process as easy as possible for our customers. Thank you for the review and feedback!

Avaliado com 5 de um total de 5 estrelas

TMShipping was quick

TMShipping was quick, reliable, and inexpensive! The setup was simple and Anna caught a mistake I made and quickly helped me fix it. Their driver, Dave was fantastic particularly when it came to communicating everything to keep us informed.

18 de outubro de 2019
Avaliação não solicitada
logotipo da TMSHIPPING

Resposta da TMSHIPPING

Thank you for the review, Ciara! We are always here to assist you! Do not hesitate to contact us in the future. Best regards, TMShipping

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