TMS Motor Group Avaliações 

TMS Volvo Leicester, and the subsequent series of failures relating to professional conduct, safety communication, and after-sales care.

This complaint concerns mis-selling, misinformation relating to vehicle safety, and a serious lack of customer support following purchase. These issues have resulted in a complete breakdown of trust in both the dealership and its service department.

1. Mis-selling and Non-Disclosure of Vehicle Features

Digital Key and OS Compatibility At the point of sale, I was explicitly informed and assured that the Digital Key functionality was compatible with Android devices. This feature was a primary requirement in my decision to purchase the vehicle. Despite repeated attempts by Andy Green to set this up—both on the day of purchase and again on 14 January—it has never functioned correctly.

Additionally, the key fob operates intermittently: the vehicle frequently fails to unlock, and the walk-away locking function is unreliable. We are often left standing by the car unable to access it, or are required to return to the vehicle to lock it using the key card or, if within range, via the phone app.

When my husband raised these issues during the 14 January service appointment, Andy Green dismissed the problem and advised him to “accept the Android digital key issue as a first world problem.” His manager, Jack Gough, reiterated this stance and further stated that even he was unaware that Android Digital Key functionality is not available with Volvo vehicles. This directly contradicts the assurances provided at the time of sale.

Software Instability and Safety Concerns The Android Auto system frequently disconnects mid-drive, resulting in the sudden loss of navigation and hands-free communication while the vehicle is in motion. This constitutes a significant safety risk.

Remote Seat Heating The Volvo app includes a function to remotely heat the vehicle’s seats. While the app confirms that the seats are being heated, this function does not work in practice. Once again, my husband was advised to simply “accept this as a flaw with Volvo,” which is an unacceptable response to a feature that was advertised and paid for.

2. Safety Misinformation Regarding Battery Recall

Following receipt of an official battery recall notice issued by Volvo, I contacted TMS Volvo Leicester for clarification. Despite me holding the official written notification confirming my vehicle was affected, I was explicitly told by Elliot that my car was not subject to the recall.

Providing incorrect information regarding a safety-critical recall represents a serious failure in duty of care and has fundamentally undermined my confidence in the competence of your service department.

3. Breach of Agreement and Unprofessional Conduct

Unacceptable Service Experience (14 January Appointment) On 14 January, my husband travelled over an hour and a half to attend a pre-booked 9:30 a.m. service appointment. Despite this, he was kept waiting for approximately 5.5 hours before the vehicle was even assessed. This only occurred after he repeatedly raised concerns with multiple members of staff regarding the delay and lack of communication.

Throughout the visit, no one took responsibility for the issues raised. Instead of investigating possible solutions, staff denied that any incorrect information had ever been provided to us. Eventually, my husband was advised that the vehicle would be collected for further repairs and that a courtesy car would be provided. He was informed that we would be contacted the following day to confirm arrangements. To date, no such contact has been made.

Dismissive After-Sales Care When I followed up via an official after-sales email address, I was informed by your staff that “TMS Volvo does not provide an after-sales care department” and that the email had been sent in error. It is entirely unacceptable to solicit customer feedback and then deny the existence of any support when a customer attempts to raise legitimate concerns.

Peter Bailey from TMS leicester made my exeprience of buying my first car so easy and made me comfortable throughout the process as nothing is pressured. Peter is funny, friendly and amazing at his job, he has great experience and knowledge. Would deffo recommend. Peter I havent scratched my alloys yet 🤣

I recently bought a car from this company and was very pleased with the customer service. After being quite anxious, I was put at ease by Mitchell as he was not the pushy sales person that I was anticipating and he made the whole process a positive experience, along with Lee another friendly member of staff. Only had the car a few weeks but,so far, am very happy with purchase and would recommend the company to anyone looking to buy a new (to me) car

Just bought my second car from TMS Coventry. Great team of staff. Special mention to the two Josh's, Mat (Sales), Keiran (software) Suki (service) and Clare (reception. Straight talking people. Polite and fair in their dealings with me. I thoroughly recommend them.

Stay well clear from TMS Leicester, we brought a car from this garage in June which required its first mot and a service in November, we decided to use a Volvo garage near us for the first mot and service, we expected that there would be a cost for 3 years wear and tear, what we weren't prepared for was the list of the advisories that needed doing, what's disappointing is the garage we took the car to, in their experienced opinion, these issues have not happened since we brought the car and this must have shown up if the car was checked before we brought it (your guess is as good as mine). Since I found out I have rung the garage for three days in a row to talk to someone about this situation and no one has the common courtesy to ring me back. They might make you a coffee and give your wife a bunch of flowers and bombard you with calls to buy the car, but once you pay them your money you are a distant memory. After sales is appalling.

We have a Kia soul that regularly gets serviced at Kia, Leicester. We recently had an issue with charging and we took it to Kia service center. Normally with all dealership there is a huge wait for booking in the car and diagnostics but Ellis who works with the service department understood the urgency. He looked at if there were any software updates and then took the car in for quick check. He eventually found a setting in the car which needed correction and within minutes got it rectified for us. It was such a huge relief as after sales service is the most important thing for the customer. We would definitly buy our next upgrade from Kia Leicester.

I have just purchased a new Kia Niro car with Tom, having explained to him my requirements. It was a brilliant experience and everything went really smoothly. Tom is an extremely pleasant young man who is very knowledgeable about the brand. He certainly was not 'pushy' at all and I appreciated the trouble he went to. He took his time to explain all the features and controls to me; under no circumstances did I feel rushed. I was happy with the deal and am delighted with the car. Thank you, Tom. You were great!

I am really disappointed with the level of service I have experienced at TMS Kia Leicester, unfortunately for the second time.

Both visits were handled by the same service representative, Curtis, and on each occasion there has been a lack of attention to detail. The first time, my car was not properly checked before being handed back to me. This time, despite requesting the earliest possible service slot, the process has again been frustrating and far from smooth.

Trying to get through to the service team via the call centre is equally disheartening the attitude and lack of care really do not reflect the level of service you would expect from a brand like Kia.

After two disappointing experiences, I am genuinely put off continuing with Kia in the future. I had expected better customer care and attention to detail.

Our experience was great due too Lee Morris been very efficient within his role,

Could not fault Lee on anything everything was done in a exceptional timely manner,

Strongly recommend TMS Hinckley everytime,

Due too going to several Kia dealerships which wasn’t very impressive,

TMS Hinckley is definitely the best by far.

I recently purchased a car from Kia TMS Leicester and had an outstanding experience from start to finish, thanks to Calum. He was incredibly helpful, knowledgeable, and genuinely friendly throughout the entire process. Nothing felt rushed or pressured – he took the time to answer all my questions and made sure I was completely comfortable with everything before making a decision.

Calum made the experience smooth, stress-free, and enjoyable. It’s clear he genuinely cares about his customers and takes pride in what he does. I'm absolutely delighted with my new car and couldn’t be happier with the service I received.

Thank you again, Calum, and the whole team at Kia TMS Leicester – highly recommended!

Truly excellent service

From walking into the showroom to driving away with my new car in just a few days, the service was fabulous. All of the staff were lovely but Waqar Hussain was amazing; chatty and friendly and made the process feel smooth from the start. He was attentive, considered all of my preferences and provided me with a car that suited my needs to the T. TMS Kia took care of my old PCP and the whole process was seamless. It was a pleasure choosing a car through TMS Kia and Waqar is an asset to the team. Thanks again!

Andy G at Volvo Leicester made buying my new car an absolute joy. From the very first step to collection day, his communication was amazing. He patiently showed me all the smart features, linked my phone, and made sure I felt confident with everything – especially the safety functions.
Nothing was ever too much trouble, and he embraced my excitement, with kindness, fun and positivity. Andy went above and beyond, and thanks to him, what could have been stressful was instead fun, effortless, and unforgettable. I really highly recommend this gentleman if you are looking for your next vehicle.
Thank you, Andy – you’re a star!

The process of buying a car from TMS KIA was absolutely seamless. Waqar Hussain ensured we had every bit of information,AMAZING SERVICE from start to finish
From the first contact with them the service has been amazing. Knowledge, friendly and completely hassle free . Last year Kia Niro & this year Another one As a lovely Picanto
Thanks Waqar Hussain
& TMS KIA LEICESTER TEAM
From Dharam

If there was an opportunity to add no stars - then that would have been it. Dealing with this dealership (Loughborough) Kia was appalling. Interestingly their voiceover when you call the dealership 'speaks' of exceptional service - exceptionally bad that would be correct. Ill informed staff, rude and unhelpful, in fact I am still waiting for the test drive I was promised. I did visit the dealership after waiting 2 days and was given the opportunity to open the Kia EV3 and sit in it. I was told it didn't have heated seats or a heated steering wheel which is in fact incorrect and something that was very much on my tick list. All round I will probably be getting this vehicle but definitely not from this dealership.

I ordered a Volvo part from Denmark. Good price, quick delivery, right part arrived. Well done!

I had an outstanding experience with TMS KIA Hinckley, thanks to the exceptional service from Adam Glover. From our very first contact, Adam went above and beyond to ensure everything went smoothly. He took the time to understand exactly what I was looking for and found me the perfect car at the best possible price. His professionalism, knowledge, and friendly approach made the entire process stress-free and enjoyable. I’m absolutely thrilled with my new car and truly touched by the beautiful bouquet of flowers I received—it was such a thoughtful gesture. I couldn’t be happier and highly recommend TMS KIA Hinckley and Adam Glover to anyone looking for top-tier service

Excellent service once again from Kia Leicester. No fuss when it comes to problem solving. They even identify things under warranty that need replacing and do it foc. The Kia Niro is an excellent car with two minor problems in the last 3 years which were rectified foc. Unfortunately the 3rd party booking system with Bamboo has not been a good experience and several bookings i had were incorrect. I ended up visiting Kia directly to get the car booked in correctly. What I like about Kia is the staff are competent, polite and courteous. Their new showroom is amazing. Dan was exceptional in helping rectify the booking issue and made sure i got a loan car foc because of the problems i had. The car was returned valeted! Wow great service so well done to all the hardworking staff. Its really appreciated. I hope the Bamboo issues are rectified but in the meantime its easier to go into Kia to book directly.

I had an excellent experience at TMS motors Hinckley with Jonathan Edward. He listened to what I needed in a new car and sold me an excellent car. Very happy with my purchase, extremely happy with TMS, but most of all, Jonathan is an exceptional salesman. Thank you

what nice people to deal with .
they honestly could not have done anymore for us.
the car was delivered not a issue.
just a brilliant service from jack and Andy.
when i want to change in the future i will be giving these guys a call

Lets be honest, I wanted to buy a car and they wanted to sell me a car. A run of the mill transaction. What made this different was a chap called Sumit. From my first enquiry to the signing of the deal he was not only professional and attentive he cared. For my wife and I visiting the Leicester branch was a 180 mile round trip. Sumit came in on his day off and kept in touch with us. We were looked after at the branch with no rush and dealt with perfectly. During the next week Sumit answered all of our questions and was ready and waiting for us when we arrived to collect the car. Emma is a star. What she doesn't know about our Kia Sportage probably isn't worth knowing. Her care and attention was superb and we were never rushed. 48 hours later and we have already had contact from Sumit and Emma to check everything is OK and make sure we are happy. Tremendous service over and beyond by both of them.