Good dvd production of events. The only difficulty is that there are no subtitles on DVD. Some groups of words, etc. I could not make sense of. Disappointed. The BBC Broadcast had them, really helped... Ver mais
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Veja o que dizem as avaliações
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good valu... Ver mais
A empresa respondeu
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
A empresa respondeu
I have been purchasing music from Townsend Music for many years now and have always been impressed by the quality and value they offer. I preordered the Van Morrison vinyl in early March. I wanted to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Informações de contato
Great Harwood, Reino Unido
- customerservice@tmstor.es
- tmstor.es
4,5
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Townsend Music Ltd
Hello Tony,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
Signed CD
When I want to support a band whose work I really enjoy, it's great to be able to pre-order their new music on a physical format. My latest purchase was a Yonaka album, signed by the band (which makes it extra special). Delivered promptly, too!
17 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great thank you for asking👌😁!
20 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Gordon,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Items arrived on time
Items arrived on time. Well packaged.
12 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Neil,
Thanks for this great review! Glad everything arrived perfectly for you.
Regards,
TM Stores
Prodigy - Firestarter x 30
Product arrived on time and was well packaged, very happy with purchase.
14 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hey Paul!
Love this review! Glad to know our team packaged this up well and got it to you on time!
We hope to see you shop with us again
Regards,
TM Stores
Satisfied customer
Delivered on time, communicated well. Packaged great and excellent quality.
18 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Andrew,
Thank you for this review, we love hearing feedback like this, ticking all the boxes when it comes to communication, quality and delivery times!
Regards,
TM Stores
Twisted Firestarter!
Pre-ordered the 30th Anniversary of The Prodigy “Firestarter”!
Arrived on day it was released, which is excellent compared to other companies!
13 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi!
Thanks for this great review! We are so happy to hear this arrived on release day so you get to enjoy this straight away!
Regards,
TM Stores
Excellent Service
Been using Townsend Music for years and have always found them to give excellent service.
13 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi,
Thanks for this 5 star review! We love hearing when customers come back time and time again and always receive a top level service!
Have a great day!
Regards,
TM Stores
I received a faulty item and it was…
I received a faulty item and it was sorted so quickly and very efficiently. Really great customer service, highly recommended
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hello,
Thank you for this excellent review! We are so happy to hear the team were able to sort out any issues you had.
We look forward to your returned custom.
Regards,
TM Stores
quick & helpfull
very quick response and got sent the right item after receiving the wrong one + a new item as one of mine arrived damaged.
4 de março de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Iris,
Thank you for this great review!
We know it can be frustrating if something arrives faulty or incorrect, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Kind Regards,
TM Stores
There was a slight problem with my…
There was a slight problem with my order. But it was sorted quickly with me sending just one email. Mistakes happen, but it’s good to see a company that can fix them quickly when they do. Recommended.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Carl,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Regards,
TM Stores
Excellent service
Excellent service, prompt reply when i was sent the wrong item and all was put right within a couple of days, spot on.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Paul,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
Excellent item
Excellent item, promptly and safely delivered.
They've never let me down yet.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Kevin,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
Excellent company!
I ordered the Kula Shaker bundle of Wormslayer Bonus CD, The official Wormslayer Signed CD and the
Signed Smokey Purple & Blue Marble Vinyl from this company. A quick and easy purchasing process and an equally fast dispatch time too. The bundle arrived very quickly and it was expertly packed too. Nothing but praise for Townsend Music. I will definitely purchase through them again.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Simon,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day,
TM Stores
Good experience and all went well with…
Good experience and all went well with the order. Kept informed of delivery and the pack was exactly as described. Thank you for keeping music alive.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Tim,
Thank you for the great review!
Great to hear our order arrived at your location all safely, with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Easy ordering and efficient and timely…
Easy ordering and efficient and timely delivery.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi John,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
Great service as ever from Townsend
Great service as ever from Townsend, my second set of rather specific items was delivered on time, will no doubt be shopping again soon with them.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a good day,
TM Stores
Preorder arrived on release date in good condition
Preorder arrived on time and on the release date. Well packaged the CD arrived in good condition. Have used this company a few times, never been disappointed.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
i placed an order excited for a vinyl i…
i placed an order excited for a vinyl i wanted for a while. only to have my order cancelled a couple days later because they now have no stock. i should not have been able to place the order, pay just for it to end up being cancelled. clearly the website needs some work so that they don’t sell more stock than they have. very disappointing.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi,
Thank you for this review.
We are really sorry to hear these comments, we've looked into this and the product purchased is not held in our offices but ordered in from the supplier on a dropship service, as such, at point of purchase you were advised to allow up to 7 days for dispatch. When you placed your order, this automatically placed an order with the supplier to provide the stock to us, and they let us know this is no longer available, so we took immediate action to update the product status on our website and issued a refund.
These actions were taken at 7:52am, you placed your order after business hours (at 5:47pm) the previous day. Contrary to the details in your review on the timeline of events, this was under 1 business hour, showing that we do try our best to ensure a speedy service.
We always want to ensure we are providing a high level of service to our customers, and any time something doesn't go to plan, we want to put things right immediately.
Our Head of Customer Service has reached out to you by email on 3 occasions to offer assistance, but is yet to receive a reply from you.
Please reach out to our Customer Service Team should you require any further assistance.
Regards,
TM Stores
Great store
Great store. I've had dozens of orders over many years without any issues.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Townsend Music Ltd
Hi Diane,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
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