TMT First Avaliações 2.721

The concern i raised still persists... phone doesnt get charge charged when the battery is low..

Speedy collection and delivery, had an engineer call to find out tye problem before it arrived and emails keeping me updated. Super efficient service

​I am writing this to warn other Samsung users about the rigid and contradictory service at TMT First Newcastle-under-Lyme. I booked a same-day service for a warranty screen protector replacement. Prior to my 12:30 PM arrival, I called to advise I might be 10 minutes late due to road conditions. I spoke to Kay, who assured me that because I had a 30-minute booking slot, a 12:40 PM arrival was perfectly acceptable.
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I arrived exactly when I said I would, only to be told the repair would not be honored same-day. The "computer says no" attitude from the front-desk staff was staggering. They showed zero flexibility and zero regard for the fact that I had driven from Derby specifically because they are an authorized hub.
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TMT First claims to be a premier Samsung partner, but they failed at the most basic level of communication and service. I have wasted half a day and a significant amount of fuel for a repair that takes less time than the check-in process itself. Samsung should reconsider who they trust with their "VIP" foldable customers.
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My advice would be to go to an authorized EE service center, as based on previous visits they were great. The only reason for using this cowboy outfit was being told they could do it today. Traffic in Nottingham (my nearest EE service centre) can be a pain, but it's definitely not as bad as this experience with TMT First.
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Hopefully Samsung UK will terminate their contract. The general consensus based on online reviews is that TMT First is not worthy of being connected to Samsung. It is obvious in retrospect that I possibly dodged a major headache looking at other reviews about potentially falsifying warranty repairs to generate more revenue.

easy to book pick up delivered was i day late on delivery

If things are straightforward, all is great, if not, communication can be frustratingly difficult as there seems to be a lack of communication between departments and automated actions kick in before a situation is resolved which resulted in me having to send the same device THREE times.

This is more down to Samsung procedures than TMT though, but as everything comes through as a Samsung contact that is not very obvious until someone takes the time to explain this.

Contacted Samsung support on Saturday. Device collected Sunday. Was able to track progress online. Repair not possible so a replacement was sent and received the following Sunday. Whole process took 7 days from start to finish.

I lodged a complaint that my earbud pro3 Samsung is giving me problems, they got back to me to send it back to them and I did!. They didn't repair it for me but swapped it with a new one. All within three days. Thanks. I'm happy with the service I got. Kuddos.

TMT First were great and massively supportive.

Helping prevent delay on my repair unnecessarily and also managing to get my phone back to me within 7days. The process was handled well and their staff when calling in were always excpetionally helpful.

Sent my Samsung ring in due to battery issues.
The ring would charge to 100% within 5 minutes then die shortly after.
Samsung have sent me a brand new ring within 3 working days. 👏

Phone was collected within the one hour timeslot, packed securely by DPD on Friday 27 March, repaired, and returned on Thursday 2 April, again within the timeslot allocated by DPD.
Again the phone was securely packed.
Continually advised of progress. Absolutely delighted with the service, thank you.

Repaired my phone within a quick time, cant fault them.

I sent my tablet off to be repaired under warranty as it randomly became unusable. I organised a repair via samsung. Within just a few days, I had the tablet back and in better condition than it left. The repair work was flawless. The tablet now works perfectly. Very pleased.

They repair very quick my inner screen,thank's

They sent new

Excellent repair service. However the time between collection repair and delivery could be shortened to between 3-4 days

The speed of the repair

excellent customer service from TMT First. i had a faulty battery on my phone. sent back to samsung for repair, this was carried out by there repair specialists TMTFirst, received my phone back a few days later working as new with brand new battery. even received a courtesy call after receiving my device back to make sure all okay. Brilliant Service and 5 stars from me.

The actual service that my device undertook was actually very good. I do think that they just swapped my device as some hits and cracks were all gone but regardless,

I sent it Friday and I received my device on Wednesday looking or being brand New. The how and whys do not matter. That is excellent however you take it.

The reason I took 2 stars off is the whole experience with the transportation of my device. For a top dollars insurance, to use DPD and such a poor communication through the whole process is unacceptable.

Their claim web has low capacity of characters so my flat was missing a digit, let's say I was in flat 22 and because of the limitations on the characters you can type only the number 2 was save. Despite me emailing them they still fail to change it and the already poor quality of drivers from DPD made my life difficult to send or receive my device.

I had to wait for a whole hour outside my building to ensure that the transport would not give my device to the wrong people or just cancel my delivery both times.

I would expect with such a high end price that your policy holds to be able to afford a decent transport and better customer service support.

All the rest of the steps however held the high standards you would expect.

Fantastic. Very quick turnaround. 3 days total from posting to receiving my device back. Keep up the good work

Very quick to collect repair and return.
My product was collected, repaired and returned in 3 days.