Tokeet Avaliações 

296
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bogus business, they don't even answer phone calls, it's voicemail or email because their employees work remotely. Very few employees are pretending to be a large corporation. When I have spoken to so... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tokeet have been fantastic in helping us manage and grow our business. We have been with them for over a year now and they are always super quick to respond to issues and have always helped us solve e... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using Tokeet Channel Manager for over a year, including 2 of their additional services. Very impressed over-all. Their channel Manager is very good, prevents double bookings & links all... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love Tokeet AI future. It is always available and more often than not the bot provides perfect answers I am looking for. In cases where bot does not have an answer or get confused I've had human speci... Ver mais

Detalhes da empresa

  1. Empresa de Software
  2. também em
  3. Aluguel para férias

Escrito pela empresa

Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

296 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(296)

32 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I highly recommend Tokeet to all…

I highly recommend Tokeet to all property managers, or short term rental owners. The customer service is always impeccable and they have comprehensive directions in video, articles, and chat's if you ever run into something new or confusing. The integration is super helpful. Tokeet helps me run my business on multiple platforms with hardly ever any problems. When I do run across an issue, its usually human error on my part, but they are always very helpful to get me back on track.

26 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible service. Horrible CEO.

Horrible service. Horrible CEO. After a month of being pushed off by support when they couldn’t resolve an issue my client was having using their booking widget (it was not usable therefore bookings couldn’t be made). I finally contacted the CEO on LinkedIn stating we needed help or I was going to go social until we do (fighting for my client). Instead of assisting us, the CEO told me I was a security risk because I was not the administrator, blocked my communication and told me I’m unprofessional and a bad business owner. All of this after my client emailed him authorizing me and changed me to the admin so their business is no longer hurt by this issue caused by Tokeet. I’ve never dealt with such an unhelpful rude company. Now that I’ve read more reviews I’m finding this is common. Stay away!

17 de abril de 2021
logotipo da Tokeet

Resposta da Tokeet

I just reviewed this support thread. Brandy complained about slow response on this widget on Feb 26 and it was sent to Engineering within hours by Customer Support. (Widgets are used to support direct booking on a client's website.)

Engineering had other priorities at that time, but someone else in CS brought it back up on March 8 and it was resolved in a day. I see a LOT of back and forth conversation about it.

I'm not privvy to her exchanges with our CEO in the following month+ before posting this review, but I think a little context about what "Horrible" means is in order.

Avaliado com 5 de um total de 5 estrelas

Great experience!

Great experience!

Stephan guided me through the platform in great detail. Answering all of my questions and going above and beyond by teaching me tips and tricks to reduce admin.

Thank you!

25 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great service

Fakhar was fantastic in assisting me with his quick replies and video tutorials really made it easy for me to follow

25 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good customer service

Really great customer service, the software does everything it says on the tin and for a reasonable price.

9 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Wonderful customer service. Very quick and easy to onboard new properties and Tokeet has probably the widest range of additional add-ons fro direct booking sites to housekeeper aps. Just have to take into account that Rategenie will be sort of a must to use for revenue management.

3 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love It! make my life so much easier

I evaluated 4 rental mgmt software before deciding on Tokeet. I used the trial time frame for each and choose Tokeet because of their easy of use, value and customer support. Anytime I had a question or issue I go to the live chat and I would generally get a response pretty quickly. Everyone is super helpful on the support team. There are a few bugs that I have identified and waiting on the fixes. Overall I love it! I only have 3 properties but looking to grow so I wanted to have a platform that I can grow with and that continues to improve.

2 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good channel manager and a responsive team

We use Tokeet on more than 60 properties and are very satisfied with it's performance, functionality and use.
Easily automated, it is efficient and effective for our business.
But also, it remains a business that does listen to its customers, recently I raised a system ticket not about a problem but a 'nice to have' that I thought had merit. Not only did Tokeet recognise and respond to the request, they delivered into production within 4 weeks. Superb.

20 de janeiro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Generally is ok

Generally is ok. Only that they do not have hot line to talk and that when you have a walk in the there you have some issues.

18 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very impressed over-all.

I have been using Tokeet Channel Manager for over a year, including 2 of their additional services. Very impressed over-all. Their channel Manager is very good, prevents double bookings & links all of my apartments with all channels etc.. If you have more than 2 listings, I advise using Automata, which automatically sends guest communication - this saves me sooooo much time!
Tokeets customer service team are always there if you need help - very quick to reply to your queries. Michael just helped me for over 2 hours this evening. Amazing service and recommend if you have several listings, across multiple channels.
Scott
SoHot Stays

23 de novembro de 2020
Avaliação não solicitada

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