Not having experienced online shopping before I was amazed to see that I could receive a brand new pair of earrings in just three days, having lost one recently. Exceptional customer service. From Joy... Ver mais
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Veja o que dizem as avaliações
The perfect Customer Service! My Toolally earrings required new posts, and the repair was beautifully and efficiently carried out. I have the Toolally chandelier model in several gorgeous tones - and... Ver mais
Wonderful customer service!! There was a mix up with the Royal mail delivery, and Toolally sorted it out straight away. The earrings I bought as a gift for my sister are beautiful, and look to b... Ver mais
These look great and are ligthweight but they have caused a reaction on my earlobes, something I've never experienced before with even the cheapest of earrings. I'm not sure if it's the material, ho... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A colourful British brand. Every piece of our jewellery is handcrafted in our Yorkshire Studio. We celebrate the bold, the colourful and the gorgeous.
Informações de contato
20-22 Newtown, Barnoldswick, BB18 5UQ, Barnoldswick, Reino Unido
- 01282 389015
- customerservice@toolally.com
- toolally.com
4,6
Excelente
30 avaliações
Sem histórico recente de pedidos de avaliações
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Top Notch Quality and Service
I have many pairs of Toolally earrings-I love the bold and colourful designs.I have collected for several years and had no problem with any of them until my last purchase.They were bought around 2 months ago in the sale and were the last of their stock due to not stocking this brand in future.Despite being carefully stored with my collection,to my horror the gold plating had worn away from one earring.Abigail at Toolally advised to return to them to be repaired.I received them back very quickly in perfect condition and at no charge.Customer service top notch and second to none.I will purchase directly from Toolally without hesitation.
10 de março de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you so much for your kind review Susan, it is much appreciated and we will look forward to helping you with future purchases.
website easy to negotiate staff are extremely helpful & the earrings are delightfully different &
This company a delight to deal with Super website helpful staff
Earrings are a delight to wear as they’re so light with unusual designs Fabulous
4 de março de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you for taking the time to share your kind feedback, it means a great deal.
Compliments!!
I now have several pairs of Toolally earrings - I love wearing them
(so light!) and they always get positive comments which is great! I wore a long pair (long is not usually my style but they were lovely) to my son’s wedding and so many people commented on them - I was thrilled!
9 de fevereiro de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you for taking the time to leave us a review Elaine. Your kind comments mean a great deal to us.
Excellent customer service
Excellent customer service, quick and efficient.
7 de fevereiro de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you very much for your kind review, it means a great deal.
Great customer service
I’ve had about 6 pairs of Toolally earrings now. I always get compliments when I wear them. They come beautifully packaged too. I’ve had an issue with a couple of pairs this week which customer services resolved immediately. It is really nice to be able to contact someone easily and get an immediate response with a very generous solution to the problem.
2 de fevereiro de 2022
Avaliação não solicitada
Resposta da Toolally
Hi Jenny, it was our pleasure to help. Thank you for your kind feedback on our customer service.
Excellent customer service to repair my…
Excellent customer service to repair my lovely earrings!
18 de janeiro de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you for your kind words Julie, much appreciated.
Brilliant service and brilliant…
Brilliant service and brilliant products will use again highly recommended
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Toolally
Thank you for your kind review, much appreciated.
Thank you Abigail at customer service!
I have 5 pairs of earrings from Toolally collected over the past few years. I have had 2 instances (18 months apart, different earrings) where I've needed to contact customer services. Both occasions I've received a swift and friendly response from Abigail who has gone above and beyond to help with the situation. In short not only are Toolally an exciting British brand that offers an earring to match every outfit, but they also provide top customer service earning the loyalty of repeat custom. Cheers guys!
10 de janeiro de 2022
Avaliação não solicitada
Resposta da Toolally
It's our pleasure! Thank you so much for your wonderful feedback and kind words, it means a great deal.
OUTSTANDING.
The level of customer service is outstanding.
I requested wether a particular pair of earrings could still be bought.
They were made for me !!! They arrived the next day.
Response to emails were immediate. Great care and attention given to packaging.
I can’t wait to buy my next pair !!!
24 de dezembro de 2021
Avaliação não solicitada
Resposta da Toolally
Thank you so much for your kind words, it means a great deal
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