They issued a credit to my credit card without telling me why. I didn't know if they had sent what I ordered or not and didn't want to re-order without knowing. So I emailed their customer service w... Ver mais
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Veja o que dizem as avaliações
Perfect cat/dog heated house. Simple to put together, no tools necessary. Soft padded pad , heating unit for warmth. Inside or out. Presently using it for my dog. Loves the two entrances. Feels comfor... Ver mais
Worst customer service ever. I tried to reach them four times through the email address listed and received no replies whatsoever. Do NOT buy anything from this company!! Website says I can return the... Ver mais
Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct... Ver mais
Detalhes da empresa
Escrito pela empresa
Toozey was found by a bunch of pet lovers. Together we aim to provide amazing high-quality pet toys and other pet supplies to pet parents.
Informações de contato
401 North Tryon Street, 28202, Charlotte, Estados Unidos
- info@toozey.com
- toozey.com
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not the best Customer Service
This has nothing to do with product quality. I give poor rating b/c of the return policy which says 14 days, but when I contacted them upon receiving item b/c I no longer needed it and wanted to return, two different people replied with two different responses. One tried to negotiate an offer with me for 1/2 my money as refund, which wasn’t stated as an option in their policy online and the other one said okay but I had to bear the cost to return. I was okay bearing the cost of return but not negotiating a refund total. Not a very customer friendly experience with two different stories being communicated sad to say.
Fast delivery and so far product works…
Fast delivery and so far product works well. Wish I could find a pet warmer blanket that stays on. This one will stay on for 24 hours and have to reset it.🐈🐾
Customer service was awesome and…
Customer service was awesome and friendly to work with I got my product quick fast and in wonderful shape
Shopping review
Received product in timely manner. Don't know the quality of product as we just started using the pads.
Was just like explained mycat loves it!
Quick delivery...Quality product!
This warmer pad for the cat seems great…
This warmer pad for the cat seems great I like the quality of it and the safety that looks like went into to make
We were able to get the beautiful house…
We were able to get the beautiful house ready to be occupied by our dear little chihuahua and she loves it! Such a cute house!
Easy to assemble
Easy to assemble, sturdy enough. We put it in the garage with one of the ends backed up to a wall so there is only one entry/exit. Our boy has only stuck his head inside but hasn’t gone all the way in yet.
Nice quiet fountain and my cat loves…
Nice quiet fountain and my cat loves it. She drinks from it several times a day.
This is a great heating pad for our…
This is a great heating pad for our cat. We received this in a timely manner.
I ordered a outdoor heating pad for my…
I ordered a outdoor heating pad for my animals. The heating pad you sent me was not for outdoors. I am very disappointed
Our two outside ferals love them!
Awesome service
Color description is confusing
Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct because the roof was grey.
However, customer service was prompt and my cat likes the house even though the bright red house doesn’t look nice on my porch.
Great product
Great product, and a great value. I love the controls. And my cats love it! Thank you very much.
Cozy & Warm
I got this heating pad much quicker than I expected. I found the timer helpful, in case I forgot to turn it off. I like having the steel cable over the wiring, it is a nice safety feature, for my cats. I put their bed inside the carrier along with the heating pad & they snuggled up together nice & cozy & warm.
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