Email inquiry is replied by the next day, very responsive. Trip planning and associated services are made very easy.
A empresa respondeu
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Veja o que dizem as avaliações
Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Ver mais
A empresa respondeu
All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Ver mais
A empresa respondeu
I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.
Informações de contato
Na Stribrniku 233, 28401, Kutna Hora, República Tcheca
- info@torreshike.com
- torreshike.com
4,5
Excelente
188 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Refund Still Pending after 5 1/2 months
I booked reservations in July 2020. Although booking our reservations was easy, I had to cancel due to the pandemic. A refund request was sent on Nov. 4, 2020 for a trip scheduled for Dec. 26-29, 2020. I received the refund for the Vertice reservations relatively quickly (Dec. 2020). I reached out to Torres Hike twice more and they still say they have not received the refund from FantasticoSur. In March, I sent an email to FantasticSur (copying Torres Hike) asking about my refund again. It is now mid-April and I have not received a refund for the FantasticoSur reservations. I have received no response at all from FantasticoSur and also did not receive a response to from Torres Hike on my last email.
22 de abril de 2021
Avaliação não solicitada
Resposta da Torres Hike
Dear Leah,
we're sorry for the inconvenience caused by the delayed refund. At the time when you booked your trip (November 2020) FantasticoSur had always refunded us in matter of days. Unfortunately, as the season 2020/21 progressed, refunds to our customers from FantasticoSur had became more and more delayed. Shortly after, we've stopped taking any new orders to avoid this kind of problems happening to more of our customers.
I am happy to say that as of July 2021 we finally received and passed along refunds to all of our customers.
As per our records it seems like we've responded to all your emails. It is always possible that some of the emails got lost in spam.
Again, sorry for the inconvenience
Tomas from TorresHike.com
Easy, Fast, Professional
Easy to use reservation system and check out. Fast responses to questions.
25 de novembro de 2020
Resposta da Torres Hike
Thanks, we're glad that you had a good experience.
Awesome site and great customer service
I booked with Torres Hike in July. The user experience on the site offers so much peace of mind. They saved me hours of research of looking at maps, shuttles, ferries, and planning out routes. And then they make it super easy to actually book with the two entities that run the campgrounds.
I ended up having to cancel the trip due to Covid, and it took 3 months for Fantastico Sure and Vertice Patagonia to actually process the cancellations and refunds. Torres Hike handled the initiation of the refund requests and kept me updated along the way up until it eventually was completed.
Although I didn't get to actually go on my trip, I couldn't be happier with the service I received, and will definitely use them again once the whole pandemic thing blows over.
29 de setembro de 2020
Avaliação não solicitada
Intuitive and easy to use!
8 de agosto de 2020
Avaliação não solicitada
Helpful, very responsive customer service
I reached out to Torres Hike customer service with a few questions about the feasibility of hiking the O Circuit in Torres del Paine during an upcoming trip to Chile. Tomas from Torres Hike responded within hours with really helpful information about restrictions on hiking the O Circuit due to seasonality and was able to provide useful information about alternative options for trekking in Patagonia. Great customer service experience, and I really like how Torres Hike takes the kind of confusing process of booking campgrounds in Torres del Paine and makes it simple as a “one-stop” destination to make reservations. Will definitely be booking through your site whenever I’m able to trek in Torres del Paine.
28 de junho de 2020
Avaliação não solicitada
Resposta da Torres Hike
Thank you Rob, hope you will be able to visit the park this season.
Very clear and easy to navigate
Very clear and easy to navigate. It would be amazing if there is an option to update closer to the trip such as meals and gear in case travelers have a change of plans.
12 de junho de 2020
Avaliação não solicitada
Resposta da Torres Hike
Dear Alifia,
thanks for your feedback! You can always update your itinerary by emailing directly to the agencies at ventas@verticepatagonia.cl and ventas@fantasticosur.com with your reservation number from your voucher. We will make sure to include this information in booking confirmations in the future.
makes so much easier than going through…
makes so much easier than going through each individual webpage. I was having a lot of trouble figuring out until I came across this website
8 de junho de 2020
Avaliação não solicitada
Resposta da Torres Hike
Hello Amanda,
thanks for your review. We're happy you managed to book your itinerary through us and hope you will have a good time in TdP :)
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