Total Motion Vehicle Management Avaliações 

31
•
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling company. We were charged over 2k on the return of a Discovery 5 we had. Absolutely shocking customer service, we tried to get photos of the repairs having been carried out and w... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have worked with Total Motion and the team for our fleet management for over 5 years and the service is without fault. If you want to talk to someone that knows how to operate and manage a fleet r... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid- TM paid a demonstrably unfair ticket and car parking refused to hear any appeal as paid. Thus landed ticket for entering car park with legitimate reason as a customer. Ticket said ‘did not sign... Ver mais

Avaliado com 1 de um total de 5 estrelas

Disgrace of a company. at end of contract kept sending invoices for things that could not be charged for. EG service records that are held at main dealers in electronic form but the dealers were close... Ver mais

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

Total Motion Vehicle Management is the largest family run and privately owned fleet management company in the UK.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(31)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Extremely helpful

Extremely helpful, had a few problems with our previous fleet company so switched to Total Motion. Happy with the service and easy to contact. A big thank you to the team!

15 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service from the team at Total Motion. The management of our care home vehicles and drivers was great, especially with the document process - would definitely recommend!

8 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We leased a vehicle on a 2 year deal…

We leased a vehicle on a 2 year deal and then asked to extend a further year.
All was good throughout the contract, no problems with them atall .
Only when the vehicle was due to go back they started their games.
It was inspected prior to being picked up and noted down as only general wear and tear , the vehicle was then inspected again and collected 2 weeks later with a small list of items including a dent this was fine as we had notified them of these , bill was for just over 1k.

8 weeks later I received a letter claiming I owed £9.5k.
I disputed this thoroughly and responded via emails , most were ignore.

I had already said I’d pay the bill of £1k but not the £9.5k, they have now tried to take me to court.

Avoid at all costs !!! con merchants at their best , they fabricate damages hoping your pay

9 de janeiro de 2022
Avaliação não solicitada
logotipo da Total Motion Vehicle Management

Resposta da Total Motion Vehicle Management

Thank you for taking the time to leave feedback.

You have left this review against the wrong company.

Total Motion Leasing is a separate company, therefore, your review does not correctly reflect your customer experience with Total Motion Vehicle Management.

Avaliado com 5 de um total de 5 estrelas

We have worked with Total Motion and…

We have worked with Total Motion and the team for our fleet management for over 5 years and the service is without fault.
If you want to talk to someone that knows how to operate and manage a fleet regardless of size then talk to Simon and his team

8 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please avoid

Encourage all future customers to read reviews and avoid, and opt for another leasing org - even if the costs are slightly higher

During the lease - having to follow up multiple times to receive refunds on ticket / fine appeals I've won,

An - as far as I know fabricated end of lease charge of £1100 - I then asked for an invoice and it was bumped to £1400 magically, which is outrageous - the car has a stone chip, a scratch on a headlamp, and a tyre that has a small bit of damage on the tyre wall - is this £1400 of damage? Absolutely far from it - the money you save from a slightly cheaper lease will be charged to you at the end in "damages".

15 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

STAY AWAY from this THING

STAY AWAY from this THING! (I don't know how to call this..)
They couldn't organize a single request for me. Everything that they should do was not done correctly. I have not received a single invoice, they could not change my details (I asked 3 times) and they kept contacting me on an inactive email account even after I complaint (4th-time request) they carried on contacting me on an inactive email account and then threatened me with legal actions within 24 hrs because I did not respond!!!!!! They increased the amount of DD without notifying me. They did not notify me about parking tickets! When I requested the PCN details they sent me only 3 out of 5 pages when I pointed this out they said it was complete PCN I had to email another person which then sent me the full PCN. They could not organize the collection of the car on time. they are only interested in charging you but not providing any service if you point something out or complain they give you a rude answer or ignore you!!! 3 months after I gave them the car back they posted to me that I owe them money for the repair without showing any report. I must add that the letter was posted to my inactive home address!! This thing is no good! If they give you a car for free - refuse and run!

17 de março de 2021
Avaliação não solicitada

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