Totalrepairnow Avaliações 

13
O TrustScore é 4 de um total de 5

4,0

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Detalhes da empresa

  1. Prestador de serviços de climatização

Escrito pela empresa

Total Repair Now: Austin's Trusted HVAC Partner Since 2017. We specialize in advanced maintenance solutions, ensuring your AC and heating systems run flawlessly and prevent costly breakdowns. Experience unparalleled comfort and peace of mind.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

13 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,0

Todas as avaliações

(13)

5 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Water heater installation

Service was great, language barrier hard to understand tech but with Hector's help it was explained well. Any issues that came up during the installation of the water heater was handled properly.

29 de abril de 2026
Avaliação não solicitada
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Resposta da Totalrepairnow

Allen, thank you for the honest feedback. The language barrier is something we're actively working on — I want every client to feel fully understood by every member of our team, not just me. I appreciate your patience, and I'm glad the issues that came up during installation were resolved. Anything else comes up with the water heater, call me directly. — Hector

Avaliado com 5 de um total de 5 estrelas

You cannot do better than Hector and…

You cannot do better than Hector and his team. Fast, reliable and exceptional work. They know what they’re doing. No surprises. Choose Total Repair Now and you will be glad you did. I highly recommend.

27 de abril de 2026
Avaliação não solicitada
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Resposta da Totalrepairnow

Jeff, thank you again — and "no surprises" is the highest compliment in this business. That's exactly what we work to deliver every time. Grateful to have your trust on multiple jobs now. — Hector

Avaliado com 1 de um total de 5 estrelas

Felt Betrayed and Misinformed

My experience with Total Repair was very disappointing. At first, everything sounded professional and trustworthy, but after the AC replacement I felt completely misled regarding my home warranty claim.
I was told not to worry about approving the invoice beforehand and was reassured that the home warranty company would cover and reimburse approximately $1,600. Based on those statements, I agreed to move forward with the replacement. Later, the warranty company refused to pay, and I was left responsible for costs I was told would be covered.
What concerns me the most is that I felt Total Repair was working more in the interest of the home warranty company than in protecting or advising me as the customer. Important details and risks were not clearly explained before the work was completed.
I cannot recommend this company based on my experience. If you are dealing with a home warranty claim, make sure you personally get everything approved in writing before authorizing any work or signing anything.

6 de abril de 2026
Avaliação não solicitada
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Resposta da Totalrepairnow

Pouyan, I'm sorry your experience with your home warranty company didn't go the way you hoped. I want to acknowledge that you originally rated our work 5 stars after the installation was complete — we're proud of the system we installed for you, and that hasn't changed. What did change was your warranty company's reimbursement decision, which is a process that happens entirely between a homeowner and their warranty provider. We don't have authority over those decisions, and we never represent that we do. Thanks Hector Smith

Avaliado com 5 de um total de 5 estrelas

Honesty and Integrity

Hector was involved from start to finish. I had a full replacement and he worked to ensure I understood exactly what was happening and when. He answered all my questions and never felt rushed. He understood this was a large expense and worked to help my cost as much as possible. He is a good man.

27 de março de 2026
Avaliação não solicitada
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Resposta da Totalrepairnow

Jerry, thank you — that means a lot. A full system replacement is a big decision and I take it personally that every client feels informed and respected through the whole process, not just sold to. Glad we could make it work within your budget. If you or your family ever need anything, you have my number. — Hector

Avaliado com 5 de um total de 5 estrelas

Hector gets it

Hector gets it! He understands our issues and provides custom solutions that suits our needs as well as budget. He was able to solve our HAC issues promptly and is very responsive.A+++

26 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They did excellent work

They did excellent work. I recommend this company.

24 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Roberto, gracias — that means a lot. If you or anyone in your family ever needs us again, we'll be here. — Hector

Avaliado com 5 de um total de 5 estrelas

Excellent Technician

Thanks Hector, this is a great company to work with, excellent experience with the repair

22 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Frank, the thanks goes both ways — appreciate you choosing us for the repair and taking a moment to share your experience. If anything else comes up with the system, you know where to find me. — Hector

Avaliado com 5 de um total de 5 estrelas

They are fast

They are fast, reliable... will definitely use their service again

21 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Tina, thank you — fast and reliable is exactly what we aim for, especially with HVAC issues in Texas summers. Looking forward to being there for you next time you need us. — Hector

Avaliado com 5 de um total de 5 estrelas

He really helped me with my Ac and gas…

He really helped me with my Ac and gas heater issues other technicians chose not to tell me about.very polite and professional guy

12 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Tina, thank you — fast and reliable is exactly what we aim for, especially with HVAC issues in Texas summers. Looking forward to being there for you next time you need us. — Hector

Avaliado com 5 de um total de 5 estrelas

Superb service!

Hector and his team are very professional, knowledgeable and amazing!

They were assigned contractor through our home warranty company for broken A/C and within an hour of submitting the claim, they scheduled same day job.

Through out the job, Hector was prompt to work with our warranty company to provide necessary information and get claim approved resulting in fixing our a/c within a week. He was also very helpful answering all our questions and helping us make decision with only fixing necessary things saving us money.

His team was very polite and great to work with!

I highly recommend them for any HVAC issue.

11 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Anar, thank you for the detailed feedback. Coordinating with home warranty companies takes patience on both ends, and I appreciated you working with us through the process. We always try to keep repairs focused on what actually needs fixing — that's the standard we hold ourselves to. Anytime you need us, we're here. — Hector

Avaliado com 5 de um total de 5 estrelas

Total Repair Now

Total Repair Now took care of a faulty ductwork situation that I was having. They were here the very next day after I contacted them. The guys worked all day, in the hot attic in late June and finished the job in one day. They were professional, polite, and cleaned up once they completed the job. Hector was in contact during the entire work day. I recommend them 100%

29 de junho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Susan, thank you. That late-June attic heat is brutal, and I'm proud of the guys for pushing through and getting it done in a single day. Staying in contact during a job isn't just policy for me — I want every client to know exactly what's happening in their home. Glad we could take care of the ductwork. — Hector

Avaliado com 5 de um total de 5 estrelas

Hector and his team are the most…

Hector and his team are the most professional people I have ever hired. I was so impressed by how efficient, affordable and knowledgeable they were about the service I received. They re did my entire home AC system and gave me the best price. I will definitely be calling them again whenever I need a professional team to help with my heating and cooling needs! Thanks TotalRepairNow

4 de julho de 2025
Avaliação não solicitada
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Resposta da Totalrepairnow

Rubi, gracias — significa mucho. A full system replacement is a major investment, and I'm glad we could deliver real value without cutting corners on quality. Whenever you need us again, just call. — Hector

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