Toys4you Avaliações 

96
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I placed my order online and it was dispatched the next day and then I received it via Royal Mail the day after. Absolutely great service. Would highly recommend. Thank you.

Avaliado com 2 de um total de 5 estrelas

After seven days without receiving any shipping confirmation, I wanted to track my order. To do so, I first had to download a rather sketchy app to my phone. Then I was required to create an acco... Ver mais

Avaliado com 1 de um total de 5 estrelas

Although the product arrived in sealed packaging, there were dirty black marks across more than one of the panels on the star shaped fidget spinner. It doesn't look new at all and I would have returne... Ver mais

Avaliado com 4 de um total de 5 estrelas

My purchase was sent to me by the vendor very quickly (although it then took Royal Mail 4 working days to get it to me) and I’m very happy with the product. Purchase price was a quite a bit above RRP,... Ver mais

Detalhes da empresa

  1. Loja de Brinquedos
  2. também em
  3. Loja de brinquedos infantis

Escrito pela empresa

Online Toy Shop - shop for quality kids toys and games, shop now for quality toys. Excellent customer service.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 30% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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3,2

Todas as avaliações

(96)

24 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best toy shop with variety of…

Best toy shop with variety of collections that you may find in this place be it for you son or daughter its affordable one and really worth quality of price that you are going to invest here to buy gift for your family kids or need to give it as a birthday gift to your most reliable friends kids or for family friends kids 👍
Thank you Toys4you for my best experience buying gifts from you 😊

10 de maio de 2024
Avaliação não solicitada
logotipo da Toys4you

Resposta da Toys4you

Thank You Soo Much

Avaliado com 1 de um total de 5 estrelas

Damaged item- no replacement

Placed an order of 2 identical items. One item came perfect, whilst the second one was completely damaged with marks all over. Contacted customer service with images and they informed me that quality assurance said the item was all good before despatch so the item must of gotten damaged in transit of “afterwards”. Not quite sure if that was them suggesting I damaged the item myself as I did not ask for a refund but instead for the replacement to be shipped as soon as possible so both of my children could get it in time for Christmas. The only suggestion customer service made is to send me a label for me to ship the item back after which a refund will be provided. This is the few days now leading up to Christmas, so finding an identical replacement is going to be almost impossible.

Pretty disappointed with the customer service of a toy store and the lack of responsibility taken. Furthermore even if the item was damaged during transit, it’s a plush toy which came in absolutely no additional packaging, apart from a plastic parcel bag that delivery label was stuck on, so not much care was taken to package it up appropriately before despatch. Wouldn’t recommend and wouldn’t purchase again from this company if this is how they resolve customers receiving damaged items.

16 de dezembro de 2023
Avaliação não solicitada
logotipo da Toys4you

Resposta da Toys4you

Hi We are really sorry you had felt this way, we had contacted you to say if you can send the item back we will fully refund the item, as the stock levels are moving fast and due to delivery companies taking their time for delivery at this time of the year we do not want to promise anything that we cannot deliver on. Some items unfortunately do not come in outer packaging so it was shipped in sturdy bag which are approved by the mailing companies. Sometimes the item do get damaged in transit. However, we are really sorry again but we needed the item back to issue a refund or send a replacement or any other solution. Again apologies for this and I know this is not the solution you wanted to hear but at this time of the year due to stock levels and delivery time scales we do not want to promise the delivery before christmas so only solution we had is a full refund. Apologies on behalf of the team.

Avaliado com 4 de um total de 5 estrelas

Slower shipping, bit pricey, but great product and service

My purchase was sent to me by the vendor very quickly (although it then took Royal Mail 4 working days to get it to me) and I’m very happy with the product. Purchase price was a quite a bit above RRP, but it was an in-demand product so I think that’s perfectly fair. Overall, would definitely recommend.

29 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Value for money.

Wanted this gift for my grandson. It was the cheapest I could find for him. The turtle was perfect for him. It actually did what it said on the box. I will definitely purchase more toys for my grandchildren from this company over the Christmas period.

9 de setembro de 2023
Avaliado com 1 de um total de 5 estrelas

Didn’t receive item

3 de setembro de 2023
logotipo da Toys4you

Resposta da Toys4you

Really sorry to hear that, when you got in touch with us on messenger to enquire about the item delivery, I believe one of our team members promptly advised that the item was dispatched and as no one was not available to receive the item the postman left a card at your address with the details that it was left with the neighbour, we have sent the proof of delivery as well. Unfortunately once the item has left our warehouse we have to rely on Royal mail to deliver the item, which they tried and as no one was available to receive the item they had left a card. Please do let us know if you need any help and we will be more than happy to assist where we can. Many thanks Team Toys4you

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