TradeRadiators Avaliações 611

Excellent service and delivery. The professionism just radiates

I ordered 3 radiators but only one arrived. Contacted Trade Radiators through their website contact form and received a quick reply from Kimberley. She apologised and said radiators would be sent the next day (alas due to Covid at their Warehouse) it was delayed by a further day but arrived on a Saturday. I cannot fault their service at all !!

I decided to change our radiator in our Sunroom for a higher output Vertical Rad because we were having a new boiler fitted and it would be a good time to have the work done. Looking at the reviews for all the online sellers none had a perfect record so I felt like it was a gamble who ever I chose.
I decided on Trade Radiators and spoke to Kimberley and asked a couple of questions like Is it actually in stock and who do you use for delivery. I then placed an order on Friday Morning(10th). I received an immediate confirmation of order. On Saturday I received a text from the couriers to say it would be delivered on Wednesday (15th). However, to my surprise the carrier arrived this morning (Monday 13th) in perfect order.
This was in effect a 24 hour delivery.
Of course all retailers have problems with the supply chain and the carriers they use, but I can not fault Trade Radiators. I can only Highly Recommend.
Brian - Retired Company Owner”

Good service. Ordered a Towel Radiator & Valves(order ref 000098754) . Fairly quick delivery, bearing in mind Christmas is fast approaching. Radiator is great, all parts required & excellent instructions. Valves not what I was expecting. Would have returned but for the following."Refunds may be made less any packaging, delivery and admin costs incurred by us. The customer is responsible for the safe return of the goods and any return delivery costs.". So elected to sell on.

Really easy process to order and delivery was very quick too. The radiator looks quality with a 15 year guarantee.

Great service and quick delivery. Only comment would be confirmation/dispatch email took some time to come, one order had arrived before I received email.

Good quality Rad
good price and quick delivery

Great radiator, good company to deal with , warm radiator and looks good .

Great Product, Great Delivery and Great Service. Won’t hesitate to shop here again

Arrived quickly, excellent heating element easy to programme and heat quickly

Excellent service. Kept informed of delivery.

Item as described. Fast friendly service.

Excellent service, quick delivery and reasonably priced items, would definitely recommend.

Been waiting since 5th September for my radiator with various hiccups and time wasting along the way. It may finally arrive Monday 15th November, fingers crossed. Trade Radiators have their money and happy to keep it not offer any gesture of goodwill etc despite the radiator being in the black Friday sale.

I purchased a radiator which was not suitable. I have re-packaged it up as per their specific requirements (not stated on their website) and I have been waiting for a collection for over 3 weeks having stayed home all day several times only being given a 9-6pm slot for collection, every time it has failed with no contact despite passing my phone number being provided in case any issues arise. They are also requesting a fee for collection which was not stated on their website under returns information.

Wanted some replacement radiators and found the perfect ones on your site. Right price and right size so was a straight swap over. Will recommend your site

I made a mistake on my order which was resolved by helpful staff. However the website is quite confusing which contributed to the errors made by myself. In terms of improvements I would suggest looking at this and more description about how the finish looks to ensure you get what you want from both website and staff.

The products are perfect
The prices are perfect
The service is unbelievably perfect
The telephone sales staff are just so helpful ..........perfect is not enough.
I think..........if Carlsberg were "into" radiators.......... they could learn their trade from this company first.

First time using this company & the ordering/delivery process has been flawless. Had to change one item due to my error in sizing. The customer services rep on the phone couldn’t have been more helpful making the return/replacement process painless.
5* customer service.