Tradewetrooms.com Avaliações 

71
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Don’t use this company. Order a wet room shower try. Never got delivered- or it was delivered but to the wrong address. DHL said they had delivered and closed the case. Pictures as evidence was not m... Ver mais

Avaliado com 4 de um total de 5 estrelas

I was dreading having to leave this review. I ordered a couple of small parts on 30th July and apart from taking my money and acknowledging the order I heard nothing. On 7th August, I checked on Trus... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered several trays, a week later and nothing has arrived, nobody answers the phones and despite emailing every day I've had a couple of replies where they are blaming the shipping company. I've che... Ver mais

Avaliado com 1 de um total de 5 estrelas

Purchased Impey L2 tray and recommended 5m2 membrane. Corners would not adhere so sought to return the unopened membrane roll. TradeWet Rooms refused since 30 days had elapsed. It took longer than th... Ver mais

Detalhes da empresa

  1. Reforma de Banheiros

Informação fornecida por fontes externas variadas

Established in 2004 Dramco Limited is a leading UK Online Bathroom Supplier, We have been suppling products at trade price to everyone for nearly 10 Years. Check out our Trade prices on www.tradewetrooms.com


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

71 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(71)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

good product

Very good product compared to others available on the market. Installing wet rooms all the time so can tell the difference.

6 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appauling, rude,

We ordered goods and told that delivery would be in 7days time. We then called during this period to ensure that the delivery date was met, but having taken payment, we were notified that these goods were not actually in stock and we would have wait a further week. Again, WE called to check on the delivery, and again we were told that this would be a further week. Having to co-ordinate multiple trades on site, and postponing people that had set aside time to do the works, we experienced significant costs having to reorganise for abortive time. Eventually, we received the goods 4 weeks later. At no point did Tradewetrooms contact us, we had to chase and query, and at no time was the customer service good - we were met with short thrift as if it this was us inconveniencing them. Notwithstanding the cost of the purchase, good manners cost nothing! Shocking, and as an architectural professional and specifier I would NOT recommend or use them again.

3 de fevereiro de 2014
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello Anonamous,

Firstly thank you for your review and comments.

Unfortunately, occasionally, items are out of stock and have to come in via the manufacturer and then dispatched out, under the rare occasions that this happens there can be a delay within the delivery time, these tend to be special order items.

I would have to say that we did inform you of the delay and you were happy to proceed and were also given the option to cancel the order due to the lead time.

With reference to staff being rude and unhelpful, all our staff are fully trained within wetroom specifications and offer the highest level of customer service. We have no reason not to follow things up or be rude to our customers.

I'm sorry that you feel unhappy about the level of service you have received from us.

Thanks, Tim.

Avaliado com 5 de um total de 5 estrelas

Reliable, efficient and easy to talk to.

I was able to have a single really helpful conversation, which ended a lot of to-ing and fro-ing trying to understand the differences in the products on the market. The result was great and cheaper than anywhere else. I would highly recommend.

27 de janeiro de 2014
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hi Alex,

Thank you for your comments and review, I'm please our staff found the correct solution for you needs.

Tim.

Avaliado com 5 de um total de 5 estrelas

Wetroom tray.

Very fast delivery.
I'm a wetroom / bathroom & tiling specialist , and the product was great value for the price.I will def use again !!!

9 de janeiro de 2014
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello,

Thank you for your review and comments. If you need anything in the future please do not hesitate to contact us.

Thanks for you custom.

Tim.

Avaliado com 5 de um total de 5 estrelas

excellent service and delivery

IATEMS ARRIVED NEXT DAY WITH NOTHING MISSING AND NOTHING WAS DAMAGED.I WAS ABLE TO CARRY ON WITH MY WORK

19 de dezembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hi Janusz,

Thank you for your comments and review, please everything went smoothly with your order.

Tim.

Avaliado com 5 de um total de 5 estrelas

Good site and helpful phone service all in one.

Found the site easy to use with a large selection, when I needed extra help all it took was one call. Will keep using them in the future.

3 de dezembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello,

Thanks for your review and comments, pleased our wetroom specialists where able to assist with your questions.

Thanks, Tim.

Avaliado com 5 de um total de 5 estrelas

Great Service, Excellent Price

Everything arrived as expected; next day. When I had a follow up question about getting some matching equipment that was not shown on their web site I got an immediate response that they could get it and also at a competitive price. Cannot fault in any way. So this is an A1 company as far as I am concerned. Will use again and recommend to friends..

7 de novembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hi Mark,

Thank you for your review, pleased everything arrived on time.

Tim.

Avaliado com 5 de um total de 5 estrelas

Hassle free and Easy

No complaints here, just hope the product is durable enough to last.

28 de outubro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hi Chris,

Thank you for your review and comments.

Tim.

Avaliado com 1 de um total de 5 estrelas

Unreliable delivery

Sadly, we would not use this company again. Products failed to arrive on the 2 occasions stated. Damaged products received via a very rude courier.

First attempt at contact with the company was met with an unhelpful assistant. subsequent contact resulted in me having to push for information.

POOR SERVICE ALL ROUND, Not acceptable!

14 de outubro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello Mr & Mrs Mcafdden,

Firstly thank you for your review an comments, Firstly we totally agree with you that the service that you have received from city link is totally unacceptable. We have had confirmation that you have received your order finally today.

I know this is perhaps doesn't help the situation that we have been in, however we will no longer be using city link as of today for delivery of large Tile Backer Board and this has been confirmed as of this evening.

Having resent 3 deliveries to you, I know Steive has been working hard to keep you up to date with everything that we have had back even checking on Saturday when we are closed.

If there is something that you would like to order from us in the future please call us and speak to my self and we will build a custom package/discount for you.

If you have any other questions please do not hesitate to contact me self and again can only apologise about the inconvenience caused by our courier.

Thanks, Tim.

Avaliado com 5 de um total de 5 estrelas

Very fast delivery, best price.

Found Trade Wet rooms through Google.
Delivery was fast and the price was the best I could find for the quality I required.
Checkout was a bit difficult, but this was the first time I'd used their payment method.

I wouldn't hesitate to use Trade Wet Rooms again.

27 de setembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hi Ken,

Thank you for your review and comments, sorry about the issue that you had checking out, we are always looking to improve things.

Thanks, Tim.

Avaliado com 5 de um total de 5 estrelas

Very accommodating firm

Just ordered off trade wetrooms first contact the staff are very knowledgeable and friendly. Purchase delivered on time at the price agreed and very securely packaged. Would definitely recommend.

27 de setembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello,

Thank you for your comments and review, please we managed to help you out and your delivery got there safely.

Tim.

Avaliado com 5 de um total de 5 estrelas

low price and next day delivery

cheaper than my local merchants on a trade account and next day delivery why bother going out of the house when you can get service like this

19 de setembro de 2013
Avaliação não solicitada
logotipo da Tradewetrooms.com

Resposta da Tradewetrooms.com

Hello,

Thank you for your comments and review, If you ever need anymore wetroom kit, please do not hesitate to give us a call.

Tim.

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