Trainers Factory Avaliações 

397
•
O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They sell counterfeit shoes and Rob your money. Don't buy from this website. They will lead you on of a refund with no intention of giving you your money back. Big Scammers

Avaliado com 1 de um total de 5 estrelas

For evrey1 on 🌎 how u know if the website is legit before ordering from a site ... go on Google and type the postcode. If the building come up as a business department we're more than 1 business is... Ver mais

Avaliado com 5 de um total de 5 estrelas

These trainers are unreal!!… just received a pair of Jordan 4’s Military black… so so nice and as promised they came when they said they would come. These were for my daughters 16th birthday and she i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Should of trusted my gut and saw the dodgy site for what it stood for... a dodgy company! Purchased on here out of desperation to get a pair of otherwise sold out trainers in time for Xmas, silly me a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

Trainers Factory is your go-to destination for authentic, head-turning sneakers at unbeatable prices. Born in the UK, we specialize in delivering the hottest styles from brands like Nike, Air Jordan, Adidas, and Yeezy—without the premium price tag. Whether you’re a collector, trend-setter, or just after everyday comfort, we’ve got over 900 styles ready to ship. Fast delivery, real quality, and a team that genuinely cares—Trainers Factory is where sneaker culture meets customer satisfaction


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

397 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,3

Todas as avaliações

(397)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

FAKE SHOES

Don't get me wrong, I don't really have a problem with suppliers selling reps, as long as they state that they are reps. These/this guy is a complete fraud.
He knows they are fake, 100%, yet sells to unsuspecting folk.
How in gods name could anybody make a profit selling legit at these prices? And how could they have pretty much every size, naah, I can only blame myself for being so dumb. I realised afterwards, so messaged asking to cancel, but too late. Nay mind, I also asked 'how are you able to sell such over inflated footwear at bargain prices, to which I got the response 'we buy in bulk'.... so , you buy in bulk yet, have to order the items individually from China, making alot of sense.
Pretty decent fakes, I had to legit check, came with fake stock x tag, random fake nike Chinese flyer that when translated, reads absolute nonsense, box is smaller than genuine, wrong paper in box, legit is visibly different, inner sole is totally wrong, a few pen marks under UV on shoes, small irregularities when compared to legit. Copious unprofessional spelling mistakes on the site, which, in no where does it state that the shoes are genuine or fake. (They are fake, if you haven't guessed)
Dispatched from China, from face value it appears British, nay, couple of weeks to arrive.
Save up the extra and buy genuine.
Do not support these/this immoral business. Go to a site that states 'repro', at least they are honest.
Even knowing they were fake shoes, I got them legit checked, to which came back fake.
Time to report 'Jeff Oliver' to Trading standards for his illegal practices and Klarna for that matter. Really can't be bothered but Jeff (it's a fake name aswell innit Jeff, come on, let's be honest about something ) Needs stopping. Il get on it in the next few days. I welcome all to join me.... please.
Also Jeff, when you open your next business, (selling Gucci bags etc) you shouldn't reply to paying customers with 'YOU SHOULD BE ASHAMED OF YOURSELF'. It is a well known phrase/cliche in business that ' The customer is always right'. Unless in your case, the customer says that the shoes you sent him are authentic.... and/or that your real name is Jeff.

Can't let folk get away with such indecent practices, I don't know many folk whom morals are so low as to sell fake as legit, To build a buisness on it, well, yea , mr Wang must have some big ass balls, it should be taken down and stopped. absolute con.x

UPDATE-
Mr Wang/ trainers factory are now not refunding me. Out of the hundreds of parcels I have sent with zero problems whatsoever, the woman at the post office wrote one letter on the post code wrong (on the only goddamn parcel Im guarenteed to have problems with.) Wrote a B instead of P, I think. Typical.
Il have to contact royal mail and find out.
So myself, legit app and check check are all wrong and despite the numerous flaws in the shoes, they are legitimate? Wow. When I read that 1/10 score for how easy they found the checking process I was convinced but, obviously myself, the best legit checking apps and all of the other people on here claiming 'fake', we all must be all wrong.
How do you get them directly from Nike when they come with a fake stock X tag on them? I can't see any in my collection ordered directly from Nike with this feature. Strange. You should have said ' I get them imported directly from stock X', might of made alittle more sense.....
Please Mr wang- explain the shoe tree (the card inside) being totally wrong, explain a never before seen stick holding the thing in, explain how the inner should have a ribbed effect but is totally plain. Explain the plain paper in the box which should be speckled, explain the double stitches on a single stitch line, explain why in the world Nike are using UV pen marks on their shoe toe boxes , explain the colour being alot more pale than it should. THE SMELL!!!! Explain the smell, it isnt a bad smell, but, it ain't the correct smell of a new shoe. Should I continue or,,,,

UPDATED UPDATE- Got refunded, Wang was telling fibs about not receiving the shoes back, as expected and also, appears to have employed a few people to make some more fake reviews. (The 1 review next to the names kinda gives it away)
Thankyou for being honest Mr Wang, it is most appreciated. X

11 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hello Paul Sproston.

Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. please don't worry contact us and we will sort out your problem .

And if you feel they are fake so it's not like that. You have misunderstood. they are genuine because we are directly buying from Nike.

Like if you had to cancel your order. you were very late. The cancellation time is 24 hours and if the order is not canceled, at least you don't call them FAKE.

if you have any problems so please don't hesitate please contact us because we are always here for you

Thank you.

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM THIS COMPANY!!!

DO NOT BUY FROM THIS COMPANY!!!! I waited 2 weeks for my trainers only to be told they had been delivered……OUTSIDE ON THE STREET AT 23.50pm when looked on yodel it said delivered in a safe place that was authorised at 15.30, I NEVER authorised a safe place!!! I am still trying to get my refund which is proving very difficult and one person is not reading the chat log I’ve been having since day 1. This is discusting customer service. I paid £150 for these trainers and have to stress and message everyday getting the same answers!!!! I have still NOT received my trainers!!!! SO PLEASE STAY CLEAR!!!

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Dawn
Well technically it's yodels fault because they left it in the wrong place they are the ones who should be responsible for this issue and you are blaming us which is why you should be ashamed of yourself our customer service had always tried to facilitate customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

I ordered a pair of Nike trainers in…

I ordered a pair of Nike trainers in early December for partner as a Christmas present. It’s now is mid January I’m still waiting. Excuses about delay due to yodel delivery. They provided a bogus tracking info and the company hasn’t even received the items!! No sign of any the trainers or no sign of yodel delivery been received to deliver! I have asked a refund and nothing but excuses about speaking to the management. “Be patient we will send it. Wait a minute please”. This is scam. Stay clear.!!!!!!! I will be reporting this company to trading standards if my moneys is not refunded in a few days. Looks like my 135.00 is lost or delayed too!This does not sound like a English company and certainly the responses received does not seem to be professional nor from a reputable company ! Very basic simple texts! If this message and review helps someone then I would feel better for been ripped off like this.

11 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Anonymous Unknown
We cant find anyone by that name in our data to resolve your issues kindly reach us at sales@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Utter liars

Ordered a pair of Jordan's for my sons Xmas present on 12th December. They arrived TODAY. I was told the reason was that they had been ordered direct from the Nike Factory. This was from China as yodel told me (not Trainer Factory at first)
Imagine my utter outrage when the trainers are in fact from StockX not direct from Nike as told. This company are a sham and liars. I have a mind to report them to trading standards. I'll never use them again. Avoid them

5 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi "Ian Tennick"
we really apologize for your delay but we have dispatched them on time the yodel is the one who should be responsible for the delay and as far as your "China" issue is concerned they are coming from Hongkong should have asked us instead of yodel we should have told you everything if you have any queries please email us at: Info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Should of trusted my gut and saw the…

Should of trusted my gut and saw the dodgy site for what it stood for... a dodgy company! Purchased on here out of desperation to get a pair of otherwise sold out trainers in time for Xmas, silly me after weeks of rubbish and fake tracking they still didn't arrive in time and when they finally did they have a nice shiny green stock x tag stuck to the back theses aren't authentic, don't trust these people with your money!

23 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi "Ollie"
we couldn't find anyone by that name to resolve your queries reach us at: info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Disgusting customer service

Disgusting customer service, so rude didn't get my delivery as stated and sent questionable trainers which nike have confirmed as fake and are now taking it further this company has already been shut down and are using a different name DO NOT USE THESE

1 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi "Maddie"
we couldn't find anyone by that name to resolve your queries reach us at: info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Avoid unless you want to wait a month…

Avoid unless you want to wait a month put up with false promises threats, rudeness and fake trainers! Clearly not professional in the slightest refused my refund numerous of times just for stockx seconds? Suspect these glowing good reviews are definitely fake don't be fooled like I was!

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi "Zay"
we couldn't find anyone by that name to resolve your queries reach us at: info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Just be patient your trainers will turn up they are under a lot of pressure with all the postal strikes

After a worrying wait not down to the company but to the postal strike I got the trainers I ordered for Xmas not only did they come but the company was always on the other end of any query or worry I had Thankyou so everyone who is writing this company is a scam needs to be ashamed of themselves

3 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Helena
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Avoid this Company!!!

Poor quality of service and compulsive liars avoid this company at all costs!

2 de janeiro de 2023
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi there
Well, I don't know if you are one of our customers or not so I might consider this review fake and you are trying to defame us. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

I was a bit unsure whether to get…

I was a bit unsure whether to get trainers from here but placed my order anyway on the 10th December as they were to be a Christmas present, I was told my parcel would arrive 23rd/24th december and unfortunately they didn't arrive. Tracking didn't update and was stuck on with sender for quite some time, every time I contacted trainer factory they were very helpful and answered any questions I had. Yodel were meant to deliver my trainers yesterday but didn't, i contacted the delivery driver and told me he has so many parcels and will deliver tomorrow, they have just arrived today (31st December).. They took longer to arrive then I had hoped but I got my parcel and absolutely thrilled with them. Thank you Trainers factory.

10 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Leah
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

These trainers are unreal!!… just…

These trainers are unreal!!… just received a pair of Jordan 4’s Military black… so so nice and as promised they came when they said they would come. These were for my daughters 16th birthday and she is made up… totally recommend purchasing- thanks again Trainerfactory 🙏🏼❤️

31 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Colleen
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Excellent communication throughout the…

Excellent communication throughout the transaction!! Great quality trainers, excellent customer service!! Would definitely recommend 😊

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Dawn
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Ordered some Jordans for a Christmas present, unfortunately
they didn't arrive in time, but this was not the companies fault, it was due to the Christmas strikes etc. Their customer service team were great and kept me updated, answering all my questions promptly.
The trainers look great, my teenage son is so happy with them, and a great price too.
Would definitely use this company again.

30 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Maxime
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Placed my order on the 14th of December…

Placed my order on the 14th of December , received a message on the 17th of December the parcel has been dispatch , and I have received my parcel today the 29 of December .I was not expecting that today.First time, I m so happy.I will definitely use the web again

14 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi FD
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 3 de um total de 5 estrelas

Satisfactory

At first I was contemplating whether this is a good website after purchasing a pair, as the delivery time was very long and the tracking app wasn’t working either. Despite the long delivery I received them today. I’m very satisfied with the shoes. But obviously the extended delivery and the emails I had to send was tiring. At some point I thought it was a scam. But thankfully it’s not!

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Fatima
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Ordered on 10th December. Sent numerous emails to the company trying to establish if they would be able to deliver before Christmas. No answer. Trainers received today but too late as I had to buy something else for a Christmas present. Company are now not allowing access to their online returns label and not answering live chat or emails to allow a return. Absolute rubbish customer service. Would NOT recommend.

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Clare
We really apologize for your inconvenience and thank you for the genuine feedback we have always tried to accommodate you because you are our first priority hope to resolve your issue soon reach us at:info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM HERE!

DO NOT ORDER FROM HERE!! I placed an order nearly 2 weeks ago. i paid for 3-5 day shipping, so as anyone would i contacted them about this issue. I asked for a refund as i’m clearly not getting the shoes and they replied with “why do you want a refund” i explained and have had no reply, shocker. I should of trusted the reviews, don’t make the same issue i did. Save your money and time and do not order from here. Contacting my bank straight after i’ve wrote this review!!

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Holsie
Well thank you for your feedback we couldn't find anyone by the name "Holsie" in our data and as for your issue, we have taken no one's money in name of "3-5 day shipping" our shipping is always free as we try to facilitate customers in every way hope to resolve this issue on email:info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 1 de um total de 5 estrelas

AVOID LIKE THE PLAQUE.

AVOID LIKE THE PLAQUE.
Still waiting on an order I made on the 9th December 22
They have avoided any queries. And in ten minutes on line after I started to complain my order went from
Out for delivery then still at depot then delivered (all in 10 mins)
When I rang the so called delivery driver he said he was in Edinburgh and I’m in Cornwall.
Plus the picture they sent was a completely different order no. To mine so they used someone else’s delivery status.
They are an otter scam. All the good reviews they have on here they have done them selfs.
They are scammers
They have ripped me off over £130
If I could of even no stars I would of

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Eileen Cuffe
Well, thank you for your feedback we couldn't find anyone by the name "Eileen Cuffe" in our data we didn't do any kind of scam with anyone if we were scammers we wouldn't facilitate you this much hope we can resolve this issue on email:Info@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Genuine and a great site

Genuine and a great site. Took time to come but they are honest and would defo order again from! 5 star

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi Dave
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

Avaliado com 5 de um total de 5 estrelas

Well what a relief i read some of the…

Well what a relief i read some of the bad reviews regarding this company causing my self a very stressful xmas …. the only thing fake is the people who write so many lies.
i received both pair of trainers most defo not fake !!! perfect and the admin staff kept me constantly up to date, will be using this site for my boys trainers from now on .. EXCELLENT company .

8 de dezembro de 2022
Avaliação não solicitada
logotipo da Trainers Factory

Resposta da Trainers Factory

Hi June
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver

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