Transcarent Avaliações 

Absolutely ridiculous delay of needed surgery. Lack of communication and poor client/patient care. Transcarent did not provide a "concierge Healthcare professional" for any aspect of surgery and literally just provided an address, nothing more. This is an absolute joke and a waste of resources.

After finding out that I am required to use Transcarent for a spinal surgery, I called and gave my info to their coordinator. When they asked if I had a current spinal surgeon, I gave them his name. Ok, great. Everything seemed to be going fine.

Three days later, I find out that my surgeon is not in *their* in-network list (my surgeon is in-network in my main benefits). "They didn't tell you this when you did your first check in with the coordinator? Sorry, our bad."

They said they'd send a "list" of spinal surgeons "in my area". When I got the list it was on 2 surgeon: one was over 300 miles away (in LA) and one 100+ miles away. Ok, semi-easy choice - the one 100+ miles away. So I chose that doctor although the logistics of getting the surgery there was problematic. Fortunately, the surgery is out-patient so it would be more of an inconvenience.

Then I was told that that doctor was not taking on new patients. "I know you're disappointed but I'll have our group send you a another list." Ok, fine. When I got the list there were 9 (!) surgeons on the list only about 25 miles away. I wondered why that team just didn't send me that list in the first place. The hassle of going through the first two wasted many days.

Also, in researching of the list of 9 surgeons they gave me in the second round, only 3 of them had any spinal-specific surgical experience. The rest were orthopedic surgeons but their profiles online didn't have anything related to specifically doing spinal surgery. One of them was just a sports medicine practitioner with zero surgical experience.

Ok, so I did research and chose one. I was told that he is taking new patients. And so here I wait for a call from their office. I cannot call them - everything has to go through Transcarent. It's like Transcarent is a black box - I get nothing except what they choose to give me. It's very frustrating.

UPDATE’09/25/2026:
So…the surgeon I chose says “I don’t take your benefits”. What? You’re a Transcarent vetted surgeon and you don’t take those benefits??!!

Ok, onto the next one. One detail though. I was offered a waiver about two weeks ago. This would allow me to use the surgeon of my choice. The only catch, my main benefits would have to cover the surgery while the Transcarent surgery would essentially be free. That’s right. Free.

Well, sometimes “free” isn’t the best option. So I called and asked if the waiver offer was still legitimate (it was), so I opted for it. Even though it’ll be several thousand dollars (with my main benefits), the peace of mind of having my trusted spinal surgeon doing the procedure is worth it.

Since then, my stress level that was high because of my Transcarent experience has pretty much gone away. I’ve got a surgery date already scheduled and my spinal surgeon was thrilled that I was able to escape Transcarent.

I would give zero stars if I could. Have to call every time I go to get a refill. They act like it has already been filled. I am on a medication that with old plan was $765. First month filled with them it was a little over a thousand and has gone up every months by at least $100. They wait 5 months to tell me that name brands do not go towards your deductible, even though no pharmacy can get my medication in generic. I have told them this and all they can say is there is not a national shortage. The company is very hard to get anything resolved. Unfortunately we have no choice because this is who BCBS has decided to take care of their pharmacy benefits

I am currently dealing with an extremely frustrating and concerning situation with Transcarent regarding access to a prescribed cancer medication.

For over week and a half I have been trying to obtain Olaparib (Lynparza), a time-sensitive oncology treatment prescribed by my doctor. Instead of receiving support, I have encountered repeated delays, lack of clear communication, and no meaningful resolution.

Most recently, I was told my plan will only allow a 14-day supply. However, the dispensing pharmacy has confirmed they cannot provide a partial fill due to manufacturer packaging restrictions. This effectively leaves me without access to my medication.

I have attempted to escalate this through Transcarent, including speaking with a supervisor, but was not provided access to any clinical team or decision-maker. Despite the urgency of cancer treatment, there has been no accountability or resolution.

This is not just an inconvenience — it is a serious patient care issue. Delays in medically necessary cancer treatment due to administrative barriers should never happen.

I am sharing this to raise awareness and in hopes that Transcarent will take immediate action to resolve situations like this for patients who depend on timely access to critical medications.

Do not sign up with this company if your place of business offers it to you. I need immediate surgery, and this company has created a delay in getting my health in order, even though I pay a premium for a PPO. In my area, where there are over 200 surgeons, they are contracted with two, and only one is contracted with my insurance carrier.

Beware, you will be left in pain while waiting for care, you will not be able to choose the provider of your choice, and you will have to listen to the spiel of why Transcarent is so great while trying to start any process.