TransUnion UK Avaliações 541

1 is a generous review
Transunion have failed to take the action they agreed in writing.
2 out of the CSR's I have spoken with at Transunion failed to find a solution to the problem, had no explanation why agreed actions had not been taken.
I asked for a complaint to be raised, I doubt this action has actually been taken

They put wrong information about the people and because of their Company we can get nothing like getting the credit card or car or loan

Very well explained and apt with dealing with my issue. I was able to view my credit report as well.

I have been a victim of fraud and needed to protect myself against identity fraud. Dineo Mashinini was very helpful in arranging a password protected NOC to my credit account. This has now given me the peace of mind I needed by having the added security on my account,

When I request my credit report on line, I get a message that comes up that I cannot view my credit report as it cannot be verified. I have bee reporting this for weeks to TransUnion and the problem has still not been fixed. I still cannot view my credit report on line. And I have been advised twice by them that they are sending out to me a hard copy of my credit report in seven days. I have not received the first copy that was promised over a week ago.

Plus I have reduced my credit limit, they are not showing this IT IS NOW ONLY £1000.00. They have even investigated that and told me I am wrong no they are, they need to check my with credit card supplier who have confirmed to me in writing that my limit is reduced. It is a slow service and that becomes frustrating.

Having been targetted by scammers and following attempted identity fraud, I registered with TransUnion and requested additional protection on my credit report. Consumer Services rep Nandi was excellent and set up a Notice of Correction (NOC) for me. Thank you Nandi for sorting this so quickly and giving me peace of mind.

They really help me out to set a password on my credit account my bank statement personal detail was compromised by a scammar they really help me I want to thank the person name Dineo Mashinini Consumer Services

Great service, when other companies made it sound impossible as I haven’t lived in the uk for years but bank required it here for a mortgage application. They responded promptly and I received my credit report which was hugely helpful, many thanks

I can’t believe how the are to me I email them and back to me in 10 min and the tray hard to help costomar service and the don’t let you go till the resolve evrything thank you

It my first time of raise a dispute via TransUnion. So far they have been okay and I hope they are able to arise at a positive resolution

Published inaccurate to Nat West.

When trying to access my TransUnion credit report I get an error message that I can’t be validated. I sent an email and the response was basically sorry we can’t help you call 0330247574 but the number doesn’t work. I am desperately trying to understand what my credit record says but I can’t because they seem very reluctant to help.

TransUnion is by far the slowest CRA to update credit files. Virgin Money confirmed they’ve sent updated data, and both Equifax and Experian reflected it promptly. But TransUnion? Still showing outdated, high utilisation - and there’s no way to request a manual refresh.

Under the Data Protection Act 2018, they’re legally obliged to ensure personal data is “accurate and, where necessary, kept up to date.” Yet they refuse to act until their next arbitrary update cycle, even when corrected data has already been submitted.

To make matters worse, if you email them, you get an auto-reply saying it can take up to 28 days to respond. What kind of SLA is that for a company holding critical financial data?

The website is clunky, the chatbot is useless, and the whole experience feels outdated and obstructive. When timing matters, TransUnion can seriously damage your financial position.

Absolutely no help whatsoever. Just a generic reply. My credit score suddenly dropped 12 points, the reason given that I had opened a new account. I have not done so and have kept the same bank account for the past 34 years. There seems to be absolutely no means for me to question this.

Excellent costumer service team

A completely false default was added to my credit file by JC International Acquisition on 23 August (dated 31 January 2021), despite the original lender, Ovo Energy (formerly SSE), admitting in writing that the entry was an error and issuing me official apology letters.

I have now contacted TransUnion multiple times (Case ID: 01501548) and provided them with full evidence, including Council Tax bills showing I vacated the property years before, and Ovo’s letters confirming the mistake. Despite this, the default is still showing on my credit report.

This error is already having a serious impact on my mortgage application and financial future, yet TransUnion continues to leave false information on my file instead of taking swift corrective action.

TransUnion is supposed to ensure that credit files are accurate and up to date, but instead they appear to protect the interests of incompetent third-party companies at the expense of ordinary people’s lives.

⚠️ I would strongly caution anyone about relying on TransUnion to hold accurate information — their inaction has had devastating consequences for me and my family.

As my credit card records are missing and cannot be added my score is below 700 but luckily 999 on Experian so as long as people ignore the rating on Transunion all will be well

Totally incorrect information in my file - impossible to get help, and no one taking responsibility for errors

Five star service from the Transunion customer support team. I was concerned that my details were being used fraudulently and contacted Transunion. They gave me clear and precise information on how to add a NOC to my report, handled very sensitively, and then followed up to ensure I understood the process. This was all done in a very short time, and provided reassurance around my security. I am very happy with the service provided.

Information was accurate and timely, and resolved the issue quickly.