Had a smooth experience with Traveasy while checking fares recently. I called to enquire about flight options, and the team was quick, clear, and efficient on the call. Special mention to Amar—ha... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The team is so professional and they solve my issue just less than 1 min and they are so friendly and nice. The price of the ticket is good and process is so transparent and easy. They also have physi... Ver mais
A empresa respondeu
I had a great experience with Traveasy! The entire process was smooth, efficient, and very well managed. The team was responsive and ensured everything was handled professionally from start to fin... Ver mais
A empresa respondeu
Had a great experience the agent ( Juli) was very calm and helpful. Explained every process in detail and suggested the best options while keeping our needs in mind.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Informações de contato
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Reino Unido
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4,4
Excelente
3 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You don’t save enough in the end to compensate for the lack of service
You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being on the phone for 20 minutes that a different department will call me back. I have not received and call back and have now received an email with final documents. Service is terrible. I will not book with these again.
30 de janeiro de 2026
Resposta de Traveasy
Dear Porter,
Thank you for your feedback. As airline fares are dynamic and subject to real-time availability, pricing and seat availability cannot be guaranteed until a booking has been fully confirmed and ticketed. While we appreciate that this can be frustrating, this is standard within the travel industry and is outside the direct control of the agency. With regard to your cancellation enquiry, in situations involving changing travel circumstances, we are required to liaise directly with the airline in order to obtain the most accurate guidance on the options available. This information is not always immediately available at the time of the initial call, and airline response times can vary. We do note your comments regarding communication and appreciate the opportunity to review this internally. We remain committed to assisting customers in line with the procedures and timelines set by the airline.
Resposta de Traveasy
Dear Francis,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Resposta de Traveasy
Dear Marco,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Thank you Vinit :)
Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recommend anyone work with Mr. John to book flights when working with Traveasy
4 de março de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Ajay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Still
Still
Not got my tickets yet as the person on the phone put the wrong names down it’s taking weeks to get someone to get the tickets right
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Dived,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Really good customer service and…
Really good customer service and overall easy to use
3 de março de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Yoseph,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Honest and helping person.
3 de março de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Suman,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Resposta de Traveasy
Dear Will,
Thank you for your feedback. We’re sorry to hear about your experience and will share your comments with our team to help improve our service.
Resposta de Traveasy
Dear Saurabh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Refused to issue the ticket unless I paid extra money
We booked our flight with Traveasy as it was £20 less than on BA. Don't follow our example. It turns out that when you book a flight with them that isn't actually a guarantee of a seat, and you just have to hope they issue your ticket before the airline raises the prices. This is NOT the same as Expedia etc where they issue the ticket immediately.
They never sent the e-ticket, so I phoned them and was told the ticket would not be issued because the price rose in the meantime.
After some back and forth they eventually demanded I paid a rather arbitrary £100 more to get the ticket I thought I had already purchased.
There is nothing in their terms that allows them to do this and this is probably against consumer law. their own terms say a binding contract is formed as soon as you receive the email confirmation... but the customer service reps clearly are not aware of this and invented rules that allow them to demand more money. To avoid legal faff and try and save my holiday I ultimately agreed to pay the extra £100.
At least it was easy to get in touch with them over the phone. But their practice of not selling you an actual seat when you pay for the flights is shady and expect for them to demand more money.
Book direct with the airline unless you want to be asked to pay more!
1 de março de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear James,
We are sorry to hear about your experience. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We appreciate that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. We note your comments and appreciate your feedback. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Booked the wrong flight and blamed the airline
I had the worst experience I have ever had with a travel agency booking through Traveasy.
I purchased a ticket from London to Munich departing at 11:55am. My confirmation email clearly stated 11:55am. My itinerary email also clearly stated 11:55am.
However, at 1am on the day of departure, when I tried to check in online, I discovered that my e-ticket showed 5:00pm instead. I was never notified of any change.
I immediately called customer service and was told British Airways had “overbooked” the flight and moved me. This explanation made no sense because the 11:55am flight was still available for sale on both BA’s website and Traveasy’s website.
After nearly an hour on the phone at 2am, I was given no solution. I had to wake up again at 6am to call British Airways directly. BA clearly confirmed:
• The flight was not cancelled
• There was no overbooking issue
• They received a booking from Traveasy for the 5pm flight — not 11:55am
• No booking was ever made for me on the earlier flight
This proves the incorrect booking originated from Traveasy.
When I spoke to a manager, he continued blaming the airline and even tried to charge me a £40 “administration fee” to correct the mistake. I was asked to pay to fix an error that was not mine.
Only after significant pressure did they change the ticket back to 11:55am — and they still refused to admit any fault.
This entire situation happened just hours before my holiday, causing unnecessary stress, sleep deprivation, and anxiety before an international trip. Instead of taking responsibility, they repeatedly shifted blame and provided misleading information.
I strongly advise others to think carefully before booking with this company. If I had not checked my ticket in the middle of the night, I would have arrived at the airport for the wrong flight.
Completely unacceptable experience. I will not be booking with them again.
5 de março de 2026
Resposta de Traveasy
Dear Jamice,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com.
Prince assisted us in this booking and…
Prince assisted us in this booking and he is very kind and very helpful. I am very much happy with their service level
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Nishitsinh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Resposta de Traveasy
Dear Charity,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Professional staff who is willing to take an extra mile
After having paid for my air tickets and waited for hours, I couldn't get my confirmation. John called me and he has spent more than half an hour to deal with my case with patience and coordination with his colleagues. Although I ended up having to pay a bit more than my original price, I can see that he was professional and has been working hard to ensure I can get the best deal. I thank John for his hard work and commend his dedication.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Andrew,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
I booked a round trip flight from…London to bologna
I booked a round trip flight from London to Bologna assisted by a customer service(Manish kumar)who was very good and helpful.thank you
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Nour,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince singh was excellent very…
Prince singh was excellent very helpful, in arrange ticket for me @ better cost.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Avneet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Scam
Scam, asking more money for mistake done by the company.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Nishan,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Resposta de Traveasy
Dear Waleed,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Horrible website
Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a scam and might never refund me!!
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Traveasy
Dear Daria,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.
I accidentally booked the wrong date…
I accidentally booked the wrong date for my flights, called them up 2 mins after booking and they wouldn’t allow me to change the date. The service agent sneered and sounded happy that I couldn’t rebook or get refund. Wouldn’t recommend these guys at all.
17 de fevereiro de 2026
Resposta de Traveasy
Dear Jack,
Thank you for your feedback. We would like to clarify that the flight was booked using the travel dates selected at the time of purchase, and the ticket was issued accordingly. Once a ticket has been issued, any amendments or cancellations are strictly governed by the airline’s fare rules. As explained, changes cannot be processed free of charge after ticketing unless the fare conditions specifically allow it.
At no point was any discourteous behaviour intended. Our team communicated the fare rules exactly as provided by the airline to ensure full transparency.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.